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Full-time
bachelor degree
Posted 14d ago
~40 hrs/week
Responsibilities
The role involves developing and executing strategic initiatives to grow and retain the Preferred Customer Segment through value proposition partnerships and portfolio engagement. Responsibilities include managing customer communications, overseeing event organization, and ensuring operational excellence in promotional fulfillment and data management.
Requirements
Candidates must hold a degree and possess 5-7 years of experience in business development, preferably within the banking and financial services sector. Proficiency in banking products, regulatory requirements, and strong organizational and communication skills are essential.
Full job description
Responsibilities:
Value Proposition Partnerships
Facilitating the onboarding process for partners to strengthen the overall value proposition, ensuring seamless integration and alignment with business objectives.
Engaging in strategic negotiations with partners to maximize value and secure the most favourable terms and discounts, fostering long-term mutually beneficial relationships.
Managing and overseeing the end-to-end contract lifecycle, including liaising partners, reviewing agreements, and ensuring compliance with contractual obligations.
Heading and overseeing the end-to-end management of the Introducer Programme, including strategic enhancements to increase its attractiveness and engagement for potential introducers.
Customer Engagement
Developing and delivering customer communications across all channels to ensure consistent and effective messaging.
Overseeing the timing and frequency of customer communications to optimise engagement and prevent oversaturation.
Segmenting and personalising customer communications based on key factors such as age, demographics, purchase history, and customer behaviour to enhance relevant and effectiveness.
Operational Excellence
Ensuring the timely retrieval of accurate data from the relevant team to support operational and analytical needs, while maintaining data integrity and compliance with company standards.
Conducting the maker-and-checker process for all promotional fulfilments to ensure accuracy, compliance, and proper validation before execution, minimizing errors and maintaining process efficiency.
Drafting and finalizing official memos, ensuring accuracy and clarity, and coordinating the approval and sign-off process with relevant stakeholders to maintain proper documentation and compliance.
Collaborate with service ambassadors and branch staff for the management of customer walk-in experience at branch and lounge.
Managing and responding to inquiries from sales and service personnel in a timely and efficient manner.
Event Organization
Conceptualisation and execution of engagement and appreciation events (both in-person and virtual) for Preferred Banking and Emerging Affluent segment. Identify and implement suitable measures to track event success and ROI.
Onboarding and management of both internal stakeholders and external partners or vendors to deliver a seamless event experience to customers.
Tracking of inventory.
Requirements:
Qualifications
Degree Holder
Professional Qualification and/or Regulatory, Licensing Requirements
CMFAS Qualifications – M5, M8, M8A, M9, M9A, and HI would be an advantage
Relevant Work Experience
5-7 years of experience in Business Development, preferably in banking and financial services
Competencies/Skills
Sound knowledge of banking products, services, processes and regulatory requirements
Good written and verbal communication skills
Good planning and organizational skills
Related keywords
Business DevelopmentBankingFinancial ServicesPreferred BankingCustomer Value PropositionPartnershipsContract ManagementCustomer SegmentationData IntegrityComplianceEvent ManagementStakeholder ManagementCMFASPortfolio EngagementStrategic PlanningVendor Management
Located in ASEAN’s global financial gateway, CIMB Singapore launched their retail banking operations in September 2009.
Leveraging on CIMB Group’s extensive regional network and resources, we offer banking solutions curated to every financial need across conventional and Islamic products and services for both Business and Personal Banking.
How many Customer Service & Support jobs are open in Singapore, Singapore right now?
There are currently 1,467 open customer service & support positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Singapore, Singapore?
Companies currently hiring include Marina Bay Sands, Accor, Hilton, UOB, NCS Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Singapore, Singapore?
Yes — 228 of the 1467 open customer service & support positions offer remote or hybrid work (33 remote, 195 hybrid).
How do I apply for Customer Service & Support jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.