Singapore, Singapore · On-site
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Customer Retention, Complex Problem Solving, Written Communication, Verbal Communication, Conflict De-escalation
Singapore, Singapore · On-site
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or si…
Skills: Business development, Wealth management, Client acquisition, Relationship management, Prospecting
Singapore, Singapore · On-site
$27k–$32k/yr
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at…
Skills: Retail Leadership, Consumer Service, POS System Management, Inventory Control, Visual Presentation
Singapore, Singapore · On-site
Ready to dive into the world of super stylish jewellery that doesn’t break the bank? Lovisa is the ultimate go-to destination for trendy, affordable jewellery, and we’re growing fast – and we want YOU to be part of it! I…
Skills: Customer Service, Fashion Styling, Retail Sales, Ear Piercing, Visual Merchandising
Singapore, Singapore · On-site
OVERVIEW OF ROLE The Floor Supervisor is responsible for overseeing the cleanliness, presentation, and maintenance of guest floors, rooms, and public areas to ensure consistently high housekeeping standards and an except…
Skills: Housekeeping Operations, Team Supervision, Quality Control, Guest Relations, Room Standards
Singapore, Singapore · On-site
OVERVIEW OF ROLE The Public Area Supervisor is responsible for overseeing the cleanliness, presentation, and maintenance of all public areas within the hotel, ensuring a consistently high standard of hygiene, safety, and…
Skills: Housekeeping Operations, Public Area Maintenance, Team Leadership, Cleaning Procedures, Chemical Handling
Singapore, Singapore · On-site
$3k–$4k/mo
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! Your meticulous attention to detail and commit…
Skills: Housekeeping, Team Leadership, Problem Solving, Interpersonal Communication, English Communication
Singapore, Singapore · On-site
$3k–$4k/mo
Salary range: SGD 3200-3800 / month ABOUT THE ROLE The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly internatio…
Skills: Departmental Leadership, Student Welfare, Pastoral Care, Administrative Support, Team Management
IHG Hotels & ResortsSingapore, Singapore · On-site
JOB OVERVIEW Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, cashiering, foreign exchange and assisting them with inquiries. At Holiday Inn® w…
Skills: Guest Services, Front Office Operations, Cashiering, Foreign Exchange, Upselling
Singapore, Singapore · On-site
Overview You will need to play a critical role in providing exceptional service to our valued customers. This role requires a detail-oriented individual with strong problem-solving skills and a proven track record of suc…
Skills: Policy Servicing, Team Supervision, Customer Relationship Management, Process Optimization, Performance Monitoring
Singapore, Singapore · On-site
Company Description NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across …
Skills: Operational Leadership, Manpower Planning, SLA Management, IT Security, ITIL
Singapore, Singapore · On-site
Role Overview The L1 Support / Webmaster will join a website team supporting the revamp and ongoing operations of a large-scale corporate website. The role focuses on daily website content updates, first-level support, a…
Skills: CMS, L1 Support, Web Analytics, Jira, SLA Management
Booking.comSingapore, Singapore · On-site
About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night i…
Skills: People Operations, HRIS, Workday, Stakeholder Management, Employee Relations
Marriott International Hotels, Inc.Singapore, Singapore · On-site
HOTEL DESCRIPTION Moxy Singapore Clarke Quay is located in the lively Clarke Quay area, within walking distance of Fort Canning and Clarke Quay MRT stations. The hotel offers convenient access to Singapore’s Central Busi…
Skills: Strategic Leadership, Hotel Operations, Financial Performance Management, Guest Satisfaction, Revenue Management
Singapore, Singapore · On-site
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most g…
Skills: Customer Service, Compliance Monitoring, Relationship Management, Problem Solving, Written Communication
Singapore, Singapore · Hybrid
The Citibanking ARM is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets…
Skills: Wealth Management, Client Relationship Management, Compliance, Operational Integrity, Data Analysis
Singapore, Singapore · Hybrid
Position Overview The Relationship Associate (AVP) provides dedicated relationship and client service support to Corporate Banking Relationship Managers covering Top Tier Local Corporates and Public Sector clients. Worki…
Skills: Corporate Banking, Client Onboarding, KYC Reviews, Credit Administration, Relationship Management
Singapore, Singapore · Hybrid
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad ran…
Skills: Retail banking operations, Account opening, KYC, AML, Regulatory compliance
Cushman & WakefieldSingapore, Singapore · On-site
Job Title Customer Service Officer Job Description Summary Job Description Job Description This role is responsible for providing top quality customer service, acting as a one-stop service across our entire product/servi…
Skills: Customer Service, Call Management, Communication, Multi-tasking, Administrative Tasks
Singapore, Singapore · Hybrid
Job Description: Details of the Division and Team: The Global Incident Management (GIM) function is responsible for ensuring the effective management of business-impacting and high-risk production incidents across the Ba…
Skills: Major Incident Management, ServiceNow, Incident Data Analysis, Stakeholder Management, Technical Leadership
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Act as the primary point of contact for high-value customers to resolve complex issues and prevent churn. Focus on turning dissatisfied users into advocates through high-touch service and proactive value addition.
Requires 2+ years of experience in a high-volume customer-facing role, preferably within FinTech or SaaS. Candidates must demonstrate strong communication skills, technical proficiency with support tools, and a retention-oriented mindset.
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
The High Volume Support Specialist is the frontline owner of trust and retention for our highest-volume customer segment. Your purpose is to deliver service and expert guidance so strong that our most valuable customers become our most passionate advocates. The customers you support are moving large amounts of money. This can be an anxious time, so emotional intelligence, accountability and clear ownership are critical to delivering effective support.
You will own the customer experience end to end, even when other teams are needed to solve the underlying issue. This means you are responsible for clear communication, regular updates, internal coordination, and making the next step easy for the customer. You will not override regulatory, KYC, Financial Crime, or risk decisions, but you will help customers understand what is happening, reduce unnecessary friction, and escalate issues with the right context.
You will support our high-volume Consumer and Business customers, where retention is the North Star metric. This is not a standard support role built around scripts or handoffs. You are a case owner, and you make the customer experience feel overwhelmingly human.
Your core mission is to turn every interaction, whether by email or live channels, into a reason for the customer to stay. You will handle complex enquiries with a solution-focused mindset and a high degree of autonomy. You are the customer’s champion, ensuring that even when things go wrong, the quality of service strengthens loyalty instead of weakening it.
You will work in a dynamic, high-volume environment where efficiency meets empathy. You are empowered to make decisions, solve problems creatively and own the outcome. You will also act as the eyes and ears on the ground, sharing insights with the High Volume Senior Lead to help refine our playbook and reduce friction.
Take full cradle-to-grave ownership of customer enquiries and issues by default. You are the customer’s single point of contact until the issue is resolved.; you do not "pass the buck." You consistently aim for first contact resolution, demonstrating your commitment to getting the right outcome and not just completing a task.
Manage a dynamic workflow across different channels, ensuring high-volume demand is met without sacrificing quality.
Use creative thinking to diagnose complex issues. Move beyond standard operating procedures when needed to find solutions that work for the customer and the business, from both a regulatory and efficiency perspective
Work closely with other teams, such as KYC and Financial Crime to seamlessly facilitate customer issues and act as an advocate for the customer.
Treat every interaction as a retention opportunity. Identify "at-risk" behaviors or sentiments and intervene with high-touch service and real time conversations, anticipating potential needs and likely friction to prevent churn.
Educate customers on how to get the most out of our products, moving the conversation from "fixing a problem" to "adding value."
De-escalate friction with professional empathy, transparency and confidence, turning negative sentiment into positive advocacy.
Participate in initiatives and programmes designed to improve customer retention eg re-contacting self deactivated customers.
Deliver empowered solutions that solve for tomorrow by proactively addressing future friction points before the customer even identifies them.
Maintain rigorous adherence to High Volume KPI’s.
Act as a feedback loop for the High Volume Senior Lead and wider management team. Use high-level root cause analysis to identify recurring trends, broken processes, customer education opportunities and product bugs that are driving high contact volumes.
Document unique case resolutions and creative fixes so individual wins become scalable learnings for the wider team and knowledge base
Essential Experience: 2+ years in a customer-facing role, preferably in a high-volume, high-growth, and complex customer servicing environment (e.g. FinTech, SaaS, Tech).
Retention Mindset: You understand that support is a revenue-protection function. You are driven by the challenge of turning a dissatisfied customer into a loyal one, or detractor/passive into a promoter.
Accountability: A must-have. You take pride in closing the loop. You are comfortable holding the ball and driving the resolution, even when the answer isn't immediately obvious. For you accountability doesn’t stop there, you also take ownership for your personal development and time management to be the best you can for your customers.
Empowerment and Autonomy: You positively thrive on having the freedom to decide how to deliver the best outcome to the customer, safe in the knowledge that you have ‘permission’ to act in the customer’s best interests, provided you remain compliant with regulation.
Creative Problem Solving: You are comfortable working in the "grey." You don't need a script to know how to help someone, instead you use critical thinking to find the best possible outcome, working effectively as a team to get things done where needed .
Communication Expertise: Exceptional written and verbal communication skills. You can explain complex concepts simply, and you know how to deliver difficult news with grace and professionalism.
Change Agent: You proactively promote and embrace change for the relentless betterment of the customer experience - you are progressive and resilient.
Tech Savvy: Comfortable jumping between different support tools, CRMs, and internal systems with speed and accuracy.
Agile Learning & Analytical Skills: Ability to quickly process, synthesize, and connect large volumes of information from various sources to understand root causes, exercise sound judgment, and resolve complex customer queries effectively.
Salary: SGD 4,900 + RSUs
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
160+ countries. 40+ currencies. Money for here, there and everywhere.
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money. Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is dual listed on Nasdaq in the US (WSE) on the London Stock Exchange under the ticker, WISE. 19 million people and businesses use Wise globally. In fiscal year 2026, Wise supported around 19 million people and businesses, processing over $240 billion in cross-border transactions and saving customers over $3 billion. For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages. Login to access customer support: https://wise.com/login/ FB: https://www.facebook.com/Wise/ IG:https://www.instagram.com/wiseaccount/ TW:https://twitter.com/home
Offices: The Tea Building, 56 Shoreditch High Street, London, E1 6JJ, GB · W 26th Street, New York City, US · Váci út 80, Budapest, Budapest 1133, HU · Paya Lebar Link, Geylang, Central Region, SG · Veerenni 24, Tallinn, Harjumaa 10135, EE
There are currently 1,467 open customer service & support positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marina Bay Sands, Accor, Hilton, UOB, NCS Group, among others. Browse the listings above to see every active employer.
Yes — 228 of the 1467 open customer service & support positions offer remote or hybrid work (33 remote, 195 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
