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Full-time
Posted 13d ago
~40 hrs/week
Responsibilities
The role involves assisting merchants with onboarding documentation and ensuring all submissions comply with internal policies and regulatory standards. You will also act as the primary point of contact for merchant queries and support the Finance and Compliance teams with operational updates.
Requirements
Candidates should have 1-3 years of relevant work experience in a professional environment. Strong attention to detail and the ability to manage documentation discrepancies effectively are required for this position.
Full job description
Collaborate with Sales Managers to assist merchants in gathering and completing
required documentation for onboarding and compliance purposes.
Review and verify all submitted merchant documents to ensure accuracy and compliance
with internal policies and regulatory requirements before submission to the Compliance
Department.
Act as the main point of contact for merchants regarding documentation-related queries
and provide guidance as needed.
Work closely with internal teams, including Compliance and Finance, to ensure a seamless
onboarding experience for merchants.
Maintain and update merchant records and documentation in accordance with company
policies.
Support the resolution of any documentation discrepancies or issues in a timely manner.
Assist in preparing merchant-related reports and operational updates.
Provide administrative support for merchant operations
Handle Merchant Leasing contract renewal
Perform any other duties or ad hoc tasks as assigned by management.
Cube Payment Services Pte Ltd (“CubePay”) is a privately held Singapore-headquartered digital payment financial technology company.
Since our founding in 2014, CubePay has been a trusted partner in Singapore’s digital payment ecosystem. We have forged long-standing partnerships with leading payment technology companies, networks, processors, acquirers, merchants, and we are a member of the Singapore FinTech Association (“SFA”). Today, we manage over 8,000 merchants across 30,000 retail points of presence in our network.
CubePay conforms to the highly demanding cybersecurity and regulatory standards, from data security to privacy and corporate governance. We are certified by the Payment Card Industry’s Data Security Standard (“PCI-DSS”) and Workplace Safety and Health Council’s bizSAFE-4. CubePay's RadiumOne Merchant Payment Platform is certified by SFA.
We make payment simple.
How many Customer Service & Support jobs are open in Singapore, Singapore right now?
There are currently 1,467 open customer service & support positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Singapore, Singapore?
Companies currently hiring include Marina Bay Sands, Accor, Hilton, UOB, NCS Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Singapore, Singapore?
Yes — 228 of the 1467 open customer service & support positions offer remote or hybrid work (33 remote, 195 hybrid).
How do I apply for Customer Service & Support jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.