Singapore, Singapore · On-site
Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing. Our users are doing things with autonomous agents that n…
Skills: User Support, Product Operations, Data Analysis, Feedback Triage, Release Management
Palo Alto, California, United States · On-site
Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing. Leads are arriving faster than we can route them, and th…
Skills: CRM, Automation, Analytics, HubSpot, Salesforce
Palo Alto, California, United States · Hybrid
Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing. Most people have never seen an AI agent actually use a c…
Skills: Content Creation, Social Media Management, Community Management, Video Editing, Copywriting
Singapore, Singapore · On-site
Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing. Simular's finance function is being built right now, fro…
Skills: Accounts Payable, Invoicing, Cash flow optimization, Month-end closing, Budgeting
Singapore, Singapore · On-site
Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing. Agents generate an unusual amount of data: every run, ev…
Skills: SQL, Python, R, Data Analysis, Dashboarding
Singapore, Singapore · On-site
Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing. Designing for autonomous agents is genuinely unsolved. W…
Skills: Figma, Prototyping, Interaction Design, Motion Design, HTML
Singapore, Singapore · On-site
Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing. At Simular, we are building AI agents that operate compu…
Skills: Backend Engineering, SaaS Monetization, API Design, Stripe Integration, Relational Databases
Singapore, Singapore · On-site
Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing. At Simular, we're building the next generation of comput…
Skills: Application Security, Cloud Security, Kubernetes Hardening, Threat Modeling, Secure Code Review
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will manage frontline user support and act as a bridge between users and the product team to address struggles. Additionally, you will maintain documentation, track product metrics, and operationalize agent quality to improve the overall user experience.
Candidates should be pursuing a Bachelor's or Master's degree or have equivalent experience. You must possess strong written communication skills, organizational abilities, and a comfort level with data analysis.
Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing.
Our users are doing things with autonomous agents that nobody has done before, which means they hit problems nobody has documented. Sitting between those users and the product team is one of the highest-signal seats in the company.
You'll be the person who knows what users are actually struggling with, and who makes sure that knowledge reaches the people who can fix it.
Handle frontline user support: answer support email, Discord questions, and tickets clearly and quickly
Own the feedback loop from users into the product backlog: triage, categorize, and quantify what people are hitting
Support release operations: track what is shipping, write release notes, and verify things work as intended after they land
Maintain help docs, canned responses, and the knowledge base so common questions stop being asked twice
Track feature timelines, release notes, and delivery progress, and keep the team honest about dates
Monitor product metrics such as activation, retention, and feature adoption, and report what's changing
Run onboarding and activation analysis: find where new users stall, and propose product fixes rather than workarounds
Help operationalize agent quality: review real agent runs, catalogue failure modes, and feed them back to product and research
Advocate for the user in product discussions, with evidence rather than anecdote
You're pursuing a Bachelor's or Master's degree in any field, or equivalent experience
You write clearly and kindly, especially when replying to someone who is frustrated
You're organized and reliable, and you follow through without being chased
You're comfortable with data: you can pull numbers, spot a trend, and explain it
You're curious about how products get built and want to be close to that process
You can hold context across many small threads without dropping things
Bonus: prior support, community, or product ops experience, or you've run a Discord community
Personalized AI that perceives, reasons and acts on your personal devices.
Simular is a research-driven AI company building autonomous computers to free human work and enhance life. Our first product is Sai, an always-on AI agent that uses computers just like humans do. Founded by former AI researchers at Google DeepMind, Simular develops computer-using agents (CUA) that operate across digital environments with human-level capabilities, backed by our benchmark-topping agentic framework. Simular is backed by investors including Felicis, NVentures (Nvidia), South Park Commons, and Lenny Rachitsky.
Offices: Palo Alto, US · 380 Portage Ave, Palo Alto, California 94306, US
Personalized AI that perceives, reasons and acts on your personal devices.
Simular is a research-driven AI company building autonomous computers to free human work and enhance life. Our first product is Sai, an always-on AI agent that uses computers just like humans do. Founded by former AI researchers at Google DeepMind, Simular develops computer-using agents (CUA) that operate across digital environments with human-level capabilities, backed by our benchmark-topping agentic framework. Simular is backed by investors including Felicis, NVentures (Nvidia), South Park Commons, and Lenny Rachitsky.
Offices: Palo Alto, US · 380 Portage Ave, Palo Alto, California 94306, US
