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Full-time
Health Care Program, Paid Time Off
Posted 7d ago
~40 hrs/week
Responsibilities
Lead service administration and backend operations across Southeast Asia using DHR Lean principles to optimize resources and operational metrics. Manage end-to-end service contracts, warranty coordination, and service sales initiatives to drive business growth and customer satisfaction.
Requirements
Requires a minimum of 2 years of experience in aftersales service administration or service sales with proficiency in both English and Chinese. Experience in the healthcare or life sciences industry and knowledge of microscopy products is preferred.
Full job description
·
The SEA Service Admin and Service Sales will lead and enhance service administration and backend operations across Southeast Asia using DHR Lean principles. The role focuses on achieving operational metrics, optimizing resources, and delivering timely reports. Key responsibilities include establishing standardized service support processes, collaborating with sales operations to drive business growth, managing dealer service teams effectively, and significantly improving customer satisfaction.
This position reports to the Head of Service for SEA & TW and is part of the Service Organization, covering Southeast Asia with regional travel.
In this role, you will have the opportunity to:
Manage Service Operations: Oversee end-to-end service contract management, warranty and repair coordination, billing, service calls, and preventive maintenance scheduling.
Support Business and Process Excellence: Handle service quotations, inventory, and inquiries; document backend processes; and ensure data accuracy through SAP and SFDC.
Drive Growth and Continuous Improvement: Conduct service pricing reviews, support service sales initiatives, and perform data analysis to enhance service performance and customer satisfaction.
The essential requirements of the job include
Minimum 2 years of service management experience in aftersales service admin, delivery and service sales function
Good language skill in both English and Chinese
It would be a plus if you also possess previous experience in:
Aftersales Service in healthcare or life sciences industry.
Knowledge of Leica or other microscopy products.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
As and when required.
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health. We partner with customers around the world to accelerate breakthroughs from idea to impact, moving with the speed and certainty they need to advance life‑changing science.
By working side‑by‑side with researchers, scientists, and clinicians, we solve their hardest problems—together, bringing the right expertise, technologies, and partners from across our portfolio to architect the most effective solutions.
Through our connected ecosystem of companies operating at global scale, we help customers streamline and integrate their workflows across Life Sciences, Diagnostics, Biotechnology, and beyond—empowering them to achieve results faster, with greater confidence.
Offices: 2200 Pennsylvania Ave NW, 800 W, Washington, District of Columbia 20037, US
Life SciencesDiagnosticsand BiotechnologyHealth DiagnosticsHealth CareCommunications InfrastructureBiotechnologyLife ScienceMedical
How many Customer Service & Support jobs are open in Singapore, Singapore right now?
There are currently 1,467 open customer service & support positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Singapore, Singapore?
Companies currently hiring include Marina Bay Sands, Accor, Hilton, UOB, NCS Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Singapore, Singapore?
Yes — 225 of the 1467 open customer service & support positions offer remote or hybrid work (32 remote, 193 hybrid).
How do I apply for Customer Service & Support jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.