Customer Service & Support Jobs in Scranton, PA (Now Hiring) — 176 open — Page 9

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As an Asset Protection Officer (APO), you are the first point of contact for our customers and play a vital role in delivering a safe and welcoming environment. Stationed at key entry points or high shortage areas, your visible presence helps deter theft and minimize risk, while also reinforcing our commitment to hospitality and customer care. You serve as both a protector and a brand ambassador - maintaining strong situational awareness, responding calmly to incidents, and working in partnership with store teams to ensure a seamless, secure, and service-driven shopping experience.

This entry level role goes beyond traditional security - it's about presence with purpose. Whether you are a visual deterrent to potential theft, supporting team safety, assisting during emergencies, or simply greeting customers with a warm welcome, you help create an atmosphere where people feel comfortable, confident, and cared for.

How our Asset Protection Officers spend their day…

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello.  Before they get started, they review updates and department information so they’re fully informed and ready to engage with confidence.
• On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly customer experience
• We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Who You Are and What You Will Do

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English.
• Serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior.
• Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives.
• Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting.
• Conduct operational audits and complete assigned Asset Protection tasks as directed.
• Partner closely with store teams to promote a safe environment and support a culture of excellent customer service.
• Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence.
• Provide testimony in both criminal and civil legal proceedings as needed.
• Respond to medical situations and facilitate basic first aid for customers and colleagues.
• Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity.
• Comfortable with technology and two-way communication devices.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Essential Physical Requirements You Will Perform

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 30lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

 

 

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

 

 

STORES00