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Customer Service & Support Jobs in Scranton, PA (Now Hiring) — 172 open

The Wright Center for Community Health logoThe Wright Center for Community Health

Assistant, Clinical Administrative

Scranton, Pennsylvania, United States · On-site

Entry level

Description POSITION SUMMARY The Clinical Administrative Assistant (CAA) serves as the initial point of contact for patients and visitors. The CAA delivers the high standard of customer service necessary to maintain the …

Skills: Patient Scheduling, Insurance Verification, Electronic Health Records, Customer Service, HIPAA Compliance

Lackawanna College

Enrollment Counselor

Scranton, Pennsylvania, United States · On-site

Mid level

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE “BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023 and 2024! Lackawanna College is a private, accredited college serving the people of Northe…

Skills: Interpersonal Skills, Communication Skills, Presentation Skills, Recruiting, Educational Advising

Noctrix Health, Inc. logoNoctrix Health, Inc.

Patient Activation Specialist (Scranton, Pennsylvania)

Scranton, Pennsylvania, United States · On-site

$250/hr–$350/hr

Mid level$91M raised

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is…

Skills: Device Calibration, Patient Education, Troubleshooting, Patient Care, Clinical Documentation

Macy's logoMacy's

Retail Fulfillment and Receiving Support Associate, Viewmont - Flex

Scranton, Pennsylvania, United States · On-site

$15/hr–$19/hr

Entry level

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…

Skills: Inventory Management, Order Fulfillment, Customer Service, Retail Operations, Stockroom Organization

Commonwealth Health logoCommonwealth Health

Mammography Clerical Assistant - PRN

Scranton, Pennsylvania, United States · On-site

Entry level

Advanced Imaging Specialists - a department of Moses Taylor Hospital Per Diem Purpose: A mammography clerical assistant provides administrative and patient-care support in a breast imaging department. Key duties include …

Skills: Patient Reception, Appointment Scheduling, Medical Records Management, Insurance Verification, Data Entry

Wegmans Food Markets logoWegmans Food Markets

Part Time Jobs

Scranton, Pennsylvania, United States · On-site

Entry level

Location: 1315 Cold Spring Road Dickson City, PA 18508 Availability Requirement for this role: Applying to this requisition allows you to be considered for multiple opportunities. Please provide as much availability that…

Skills: Customer Service, Food Handling, Cash Handling, Inventory Stocking, E-commerce Shopping

Aramark Healthcare+ logoAramark Healthcare+

Food Service Director

Scranton, Pennsylvania, United States · On-site

Mid level

Job Description The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order…

Skills: Team Leadership, Budget Management, P&L Management, Food Service Operations, Client Relationship Management

Walmart logoWalmart

(USA) Freight Flow Associate

Dickson City, Pennsylvania, United States · On-site

$20/hr–$28/hr

Entry level

Position Summary... What you'll do...Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing busine…

Skills: Forklift Operation, Inventory Management, Customer Service, Pallet Jack Operation, Merchandising

SFS logoSFS

Retail Merchandiser Pharmacy

Scranton, Pennsylvania, United States · On-site

Entry level

Overview Retail Merchandiser Pharmacy Do you love retail and earning money but also need flexibility in your daily life? Tired of planning your day around a work schedule? Create your own schedule and start planning your…

Skills: Merchandising, Plan-O-Gram Customization, Retail Resets, Customer Service, Inventory Management

The AZEK Company logoThe AZEK Company

CC Customer Service Lead

Scranton, Pennsylvania, United States · On-site

Mid level$815M raised

Key Responsibilities Team Leadership & Support Provide daily guidance, coaching, and support to Customer Service Associates. Serve as the primary escalation point for complex customer inquiries and complaints. Monitor te…

Skills: Team Leadership, Coaching, Escalation Management, Queue Management, Customer Experience

The AZEK Company logoThe AZEK Company

CC Customer Service Associate

Scranton, Pennsylvania, United States · On-site

Entry level$815M raised

Key Responsibilities Customer Support & Service Excellence Deliver exceptional customer service across phone, chat, email, and other communication channels. [linkedin.com], [linkedin.com] Build positive customer relation…

Skills: Customer Service, CRM Management, Active Listening, Conflict Resolution, Product Knowledge

Advance Auto Parts logoAdvance Auto Parts

Salesperson

Scranton, Pennsylvania, United States · On-site

Mid level$1.9B raised

Job Description What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system…

Skills: Retail Sales, Automotive Systems Knowledge, Inventory Management, POS Systems, Customer Service

AT&T logoAT&T

Retail Sales Consultant

Scranton, Pennsylvania, United States · On-site

$16/hr–$17/hr

Entry level$5.0B raised

LOCATION - SCRANTON, PA (SCRANTON SINIAWA PLAZA) It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your…

Skills: Consultative Sales, Customer Relationship Management, Outbound Calling, Retail Sales, Product Knowledge

Geisinger logoGeisinger

Patient Access Representative - Specialty Clinics

Scranton, Pennsylvania, United States · On-site

Entry level$949K raised

Location: Geisinger Community Medical Center (GCMC) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Responsible for front line support to the depar…

Skills: Clerical I, Communication, Customer Service, Office Politics And Confidentiality

Macy's logoMacy's

Seasonal Fulfillment and Receiving Support Associate, Viewmont

Scranton, Pennsylvania, United States · On-site

$15/hr–$19/hr

Entry level

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…

Skills: Inventory Management, Order Fulfillment, Customer Service, Merchandising, Stockroom Organization

Planet Fitness logoPlanet Fitness

Front Desk Associate

Scranton, Pennsylvania, United States · On-site

Entry level$2.3B raised

Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…

Skills: Customer Service, Communication, Conflict Resolution, Sales, Retail Transactions

Sheetz logoSheetz

Store Team Member - #359

Scranton, Pennsylvania, United States · On-site

Entry level$684K raised

Additional $3.00/hour for shifts worked between 10 p.m.– 6 a.m. and all Saturday and Sunday hours. OVERVIEW Got high-energy and love to hustle? Come join the fast-paced, FUN work atmosphere as a Store Team Member a…

Skills: Customer Service, Hospitality, Communication Skills, Food Preparation, Sales

Geisinger logoGeisinger

Logistics Specialist- Supply Chain Services

Scranton, Pennsylvania, United States · On-site

Entry level$949K raised

Location: Geisinger Community Medical Center (GCMC) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Performs many non-clinical tasks required to de…

Skills: Communication, Computer Literacy, HR Policies, Standards And Procedures, Office Politics And Confidentiality

UPS logoUPS

GBS Help Desk Associate

Scranton, Pennsylvania, United States · On-site

Entry level

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, …

Skills: Oracle, Coupa, Microsoft Excel, Microsoft Word, Microsoft Outlook

Dollar Tree Stores logoDollar Tree Stores

Assistant Manager II

Scranton, Pennsylvania, United States · On-site

Mid level$370M raised

We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t…

Skills: Store Management, Customer Service, Team Development, Inventory Management, Loss Prevention

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Showing 1–20 of 172

The Wright Center for Community Health logo

Assistant, Clinical Administrative

The Wright Center for Community Health

Scranton, Pennsylvania, United States • On-site

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Entry level

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  • Full-time
  • high school
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The Clinical Administrative Assistant serves as the primary point of contact for patients, managing scheduling, registration, and insurance verification. They are responsible for maintaining electronic health records and ensuring compliance with healthcare regulations and center policies.

Requirements

Candidates must have a high school diploma or GED and preferably 1-2 years of experience in a high-volume medical practice. Proficiency in EMR workflows, strong computer skills, and the ability to work a flexible schedule are required.

Full job description

Description

POSITION SUMMARY

The Clinical Administrative Assistant (CAA) serves as the initial point of contact for patients and visitors. The CAA delivers the high standard of customer service necessary to maintain the overall patient experience and is responsible for various health center front-office administrative responsibilities as outlined below. The health center front-office is a high-intensity, fast paced environment, with critical impact on health center efficiency.


DUTIES & ESSENTIAL JOB FUNCTIONS

  • Understanding of what it means to be the following:
    • A Federally Qualified Healthcare Center Look - Alike (FQLA)
    • A Patient Centered Medical Home (PCMH)
    • Recognized as a National Committee for Quality Assurance (NCQA)
    • Participant in an Accountable Care Organization (ACO)
  • Schedule patient appointments and follow-up visits
  • Register patients and Play key role of capturing patient demographic information needed for annual UDS report
  • Comply with Red Flag Rules for photo identification
  • Intake and check out of patients
  • Manage patient information in the Electronic Health Records system
  • Understanding of multiple insurance dynamics including copays, coverage, navigation
  • Verify insurance information from patients
  • Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization
  • Ensure copays are collected at time of visit
  • Perform cash account management activities
  • Provide self-pay patients with options to pay for services
  • Obtain Medicare ABN for non-covered services
  • Ensure patients understand health center resources and available programs, such as
    • Sliding fee discount program
    • Good Faith Estimate (GFE)
    • Outreach & Enrollment programs
    • Language services
    • After hours coverage
  • Ensure compliance in the following areas:
    • Availability and location of SDS binder
    • Availability and location 990 binders for all TWC entities
    • Understanding role and responsibilities in an emergency to help coworkers and patients to safety
  • Scan patient records into the EMR
  • Create triages within the EMR system
  • Mail and receive new patient information packets
  • Answer and return phone calls
  • Switch phones to night/weekend service
  • Always adhere to all HIPAA rules and regulations
  • Participation in rotation of extended access hours including late nights, weekends and holidays
  • Cross coverage of other locations and service lines for continued support and access for patients
  • Perform other duties as assigned

Requirements

REQUIRED QUALIFICATIONS

  • Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool
  • Buy in and experience working in the EOS® model (strongly preferred)
  • Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
  • Minimum Qualifications of a High School Diploma/GED
  • Previous front-office experience (1-2 years) in a high-volume medical practice desirable
  • Bilingual highly desired
  • Ability to adapt to changing priorities
  • Ability to maintain accuracy and compliance with detailed-oriented responsibilities
  • Ability to maintain strict confidentiality
  • Proficient computer skills
  • Proven proficiency of technology and EMR workflows at the end of orientation
  • Must be reliable and punctual
  • Must have attention to detail
  • Must be able to perform effectively in a fast-paced environment with many changing priorities
  • Must be professional and customer service oriented to deliver quality excellent care
  • Ability to work independently and with a team
  • Professional written and verbal communication and interpersonal skills
  • Willingness to work a flexible schedule

Related keywords

FQLAPCMHNCQAACOUDS ReportRed Flag RulesEMRHIPAAMedicare ABNSliding Fee Discount ProgramGood Faith EstimateEOS ModelPatient Centered Medical HomeHealthcare AdministrationMedical Front Office

About The Wright Center for Community Health

LinkedInVisit site

Providing high-quality care to vulnerable populations while training the next generation of primary care physicians

Industry
Public Health
Company size
501-1,000 employees
Founded
1976
Headquarters
Jermyn, Pennsylvania
LinkedIn followers
2,178

The Wright Center for Community Health Practices in Clarks Summit, Hawley, Scranton, Jermyn, North Pocono and Wilkes-Barre, offer primary health care services for children and adults across Northeastern Pennsylvania. Our practices follow the Patient-Centered Medical Home (PCMH) model, a delivery structure where treatment is coordinated through a patient’s primary care physician to ensure necessary care is received when and where they need it. Every Wright Center for Community Health location in Luzerne, Lackawanna & Wayne Counties is unique, but at every practice, patients will find innovative, team-based health care aiming to take into account all aspects of physical and mental/behavioral health. Doctors, nurse practitioners, physician assistants and medical support personnel collaborate with patients and their families to develop effective health care plans that work. Graduate Medical Education features eight residency and fellowship programs in Physical Medicine & Rehabilitation, Regional Family Medicine, National Family Medicine, Internal Medicine, Psychiatry, Cardiovascular Disease, Gastroenterology and Geriatrics. Our national partners are in Washington, Arizona, Ohio and Washington, D.C

Offices: 5 S Washington Ave, Jermyn, Pennsylvania 18433, US · 1145 Northern Blvd, Clarks Summit, Pennsylvania 18411, US · 501 S Washington Ave, Scranton, Pennsylvania 18505, US · 1401 Fellows St, Scranton, Pennsylvania 18504, US · 335 S Franklin St, Wilkes-Barre, Pennsylvania 18702, US

Health CareNon ProfitWellnessMedicalPrimary and Urgent Care
View all jobs at The Wright Center for Community Health

Frequently asked questions

How many Customer Service & Support jobs are open in Scranton, PA right now?

There are currently 172 open customer service & support positions in Scranton, PA listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Scranton, PA?

Companies currently hiring include Macy's, DICK'S Sporting Goods, Geisinger, Domino's, Planet Fitness, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Scranton, PA?

Yes — 11 of the 172 open customer service & support positions offer remote or hybrid work (6 remote, 5 hybrid).

How do I apply for Customer Service & Support jobs in Scranton, PA?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

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