Description POSITION SUMMARY The Clinical Administrative Assistant (CAA) serves as the initial point of contact for patients and visitors. The CAA delivers the high standard of customer service necessary to maintain the …
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Full-time
high school
Posted 2d ago
~40 hrs/week
Responsibilities
The Clinical Administrative Assistant serves as the primary point of contact for patients, managing scheduling, registration, and insurance verification. They are responsible for maintaining electronic health records and ensuring compliance with healthcare regulations and center policies.
Requirements
Candidates must have a high school diploma or GED and preferably 1-2 years of experience in a high-volume medical practice. Proficiency in EMR workflows, strong computer skills, and the ability to work a flexible schedule are required.
Full job description
Description
POSITION SUMMARY
The Clinical Administrative Assistant (CAA) serves as the initial point of contact for patients and visitors. The CAA delivers the high standard of customer service necessary to maintain the overall patient experience and is responsible for various health center front-office administrative responsibilities as outlined below. The health center front-office is a high-intensity, fast paced environment, with critical impact on health center efficiency.
DUTIES & ESSENTIAL JOB FUNCTIONS
Understanding of what it means to be the following:
A Federally Qualified Healthcare Center Look - Alike (FQLA)
A Patient Centered Medical Home (PCMH)
Recognized as a National Committee for Quality Assurance (NCQA)
Participant in an Accountable Care Organization (ACO)
Schedule patient appointments and follow-up visits
Register patients and Play key role of capturing patient demographic information needed for annual UDS report
Comply with Red Flag Rules for photo identification
Intake and check out of patients
Manage patient information in the Electronic Health Records system
Understanding of multiple insurance dynamics including copays, coverage, navigation
Verify insurance information from patients
Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization
Ensure copays are collected at time of visit
Perform cash account management activities
Provide self-pay patients with options to pay for services
Obtain Medicare ABN for non-covered services
Ensure patients understand health center resources and available programs, such as
Sliding fee discount program
Good Faith Estimate (GFE)
Outreach & Enrollment programs
Language services
After hours coverage
Ensure compliance in the following areas:
Availability and location of SDS binder
Availability and location 990 binders for all TWC entities
Understanding role and responsibilities in an emergency to help coworkers and patients to safety
Scan patient records into the EMR
Create triages within the EMR system
Mail and receive new patient information packets
Answer and return phone calls
Switch phones to night/weekend service
Always adhere to all HIPAA rules and regulations
Participation in rotation of extended access hours including late nights, weekends and holidays
Cross coverage of other locations and service lines for continued support and access for patients
Perform other duties as assigned
Requirements
REQUIRED QUALIFICATIONS
Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool
Buy in and experience working in the EOS® model (strongly preferred)
Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
Minimum Qualifications of a High School Diploma/GED
Previous front-office experience (1-2 years) in a high-volume medical practice desirable
Bilingual highly desired
Ability to adapt to changing priorities
Ability to maintain accuracy and compliance with detailed-oriented responsibilities
Ability to maintain strict confidentiality
Proficient computer skills
Proven proficiency of technology and EMR workflows at the end of orientation
Must be reliable and punctual
Must have attention to detail
Must be able to perform effectively in a fast-paced environment with many changing priorities
Must be professional and customer service oriented to deliver quality excellent care
Ability to work independently and with a team
Professional written and verbal communication and interpersonal skills
Willingness to work a flexible schedule
Related keywords
FQLAPCMHNCQAACOUDS ReportRed Flag RulesEMRHIPAAMedicare ABNSliding Fee Discount ProgramGood Faith EstimateEOS ModelPatient Centered Medical HomeHealthcare AdministrationMedical Front Office
Providing high-quality care to vulnerable populations while training the next generation of primary care physicians
Industry
Public Health
Company size
501-1,000 employees
Founded
1976
Headquarters
Jermyn, Pennsylvania
LinkedIn followers
2,178
The Wright Center for Community Health Practices in Clarks Summit, Hawley, Scranton, Jermyn, North Pocono and Wilkes-Barre, offer primary health care services for children and adults across Northeastern Pennsylvania. Our practices follow the Patient-Centered Medical Home (PCMH) model, a delivery structure where treatment is coordinated through a patient’s primary care physician to ensure necessary care is received when and where they need it.
Every Wright Center for Community Health location in Luzerne, Lackawanna & Wayne Counties is unique, but at every practice, patients will find innovative, team-based health care aiming to take into account all aspects of physical and mental/behavioral health. Doctors, nurse practitioners, physician assistants and medical support personnel collaborate with patients and their families to develop effective health care plans that work.
Graduate Medical Education features eight residency and fellowship programs in Physical Medicine & Rehabilitation, Regional Family Medicine, National Family Medicine, Internal Medicine, Psychiatry, Cardiovascular Disease, Gastroenterology and Geriatrics. Our national partners are in Washington, Arizona, Ohio and Washington, D.C
Offices: 5 S Washington Ave, Jermyn, Pennsylvania 18433, US · 1145 Northern Blvd, Clarks Summit, Pennsylvania 18411, US · 501 S Washington Ave, Scranton, Pennsylvania 18505, US · 1401 Fellows St, Scranton, Pennsylvania 18504, US · 335 S Franklin St, Wilkes-Barre, Pennsylvania 18702, US
Health CareNon ProfitWellnessMedicalPrimary and Urgent Care
How many Customer Service & Support jobs are open in Scranton, PA right now?
There are currently 172 open customer service & support positions in Scranton, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Scranton, PA?
Companies currently hiring include Macy's, DICK'S Sporting Goods, Geisinger, Domino's, Planet Fitness, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Scranton, PA?
Yes — 11 of the 172 open customer service & support positions offer remote or hybrid work (6 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Scranton, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.