San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
$50/hr–$55/hr
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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San Jose, California, United States · On-site
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Lead and mentor a team of customer experience staff to achieve sales targets and provide a luxury showroom experience. Manage daily operations, including scheduling, visual merchandising, and resolving customer escalations.
Requires experience managing people in retail or direct-to-consumer sales with a proven track record of growing high-performing teams. A bachelor's degree is preferred along with proficiency in CRM software and strong communication skills.
Luxury Sales Assistant Manager - San Jose, CA
Position Overview:
The Luxury Sales Assistant Manager for our San Jose, CA location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success.
This role is in person at our showroom in San Jose, CA. The ideal candidate will be able to work a full-time schedule of Sunday - Thursday.
The targeted budget for this position is $65-$70k annually. This compensation budget range may be adjusted at any time at the discretion of the company.
Key Responsibilities:
Specific qualifications:
What We Offer
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:
How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call!
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More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information.
Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.
Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.
Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [email protected].
We are passionate about cultivating a more transparent, sustainable, and compassionate, and inclusive jewelry industry.
Brilliant Earth was founded by Beth Gerstein and Eric Grossberg as a response to the lack of transparency and irresponsible mining practices that confront the jewelry industry today. Brilliant Earth began with the belief that exceptional quality, ethically sourced jewelry can be an effective tool for social change. From our award-winning jewelry designs and responsibly sourced materials, to our personalized showroom experience, customers never need to compromise between quality and conscience. Brilliant Earth makes jewelry you can feel good about wearing with thoughtful craftmanship in every phase of production. With our Beyond Conflict Free™ diamonds and commitment to social and environmental responsibility, we hope to inspire a more transparent, sustainable, compassionate, and inclusive jewelry industry. Brilliant Earth is one of the fastest growing ecommerce jewelers in the world, and a leader in ethical origin fine jewelry. We are on the lookout for bright, motivated candidates who are eager to make an impact from day one and grow with a team of passionate and kind people!
Offices: 300 Grant, San Francisco, California 94108, US · 100 Fillmore St, Denver, Colorado 80206, US · 8797 Beverly Blvd, Suite 206, West Hollywood, California 90048, US · 4575 La Jolla Village Dr, Suite 1174, San Diego, California 92121, US · 3332 Cadys Alley NW, Washington, District of Columbia 20007, US
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