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Full-time
associate degree, bachelor degree
Posted 50d ago
~40 hrs/week
Responsibilities
The Technical Account Manager acts as a strategic partner and Virtual CIO, aligning technology solutions with client business objectives. They are responsible for managing client relationships, developing technology roadmaps, and driving long-term partnership growth.
Requirements
Candidates need a minimum of 5 years of experience in IT support, systems administration, or technical consulting. An Associate's or Bachelor's degree in IT or a related field is required or equivalent experience is considered.
Full job description
Description
Position Summary
The Technical Account Manager (TAM) serves as the primary technology advisor, relationship manager, and strategic partner for an assigned portfolio of clients. Acting as a trusted advisor and Virtual CIO, the TAM aligns technology solutions with business objectives, helps clients maximize the value of their technology investments, and ensures an exceptional client experience.
This role combines technical expertise, business acumen, customer advocacy, and relationship management. The TAM works closely with clients, service delivery teams, engineers, project managers, and sales teams to identify opportunities, mitigate risks, drive strategic initiatives, and strengthen long-term client partnerships.
Provide strategic guidance across client technology environments, including infrastructure, cloud, cybersecurity, and operational maturity.
Assess technology risks, identify improvement opportunities, and recommend practical solutions aligned to business goals.
Help clients prioritize technology investments based on business impact, operational efficiency, and risk reduction.
Remain current on emerging technologies, industry trends, and Bridgehead IT service offerings.
Collaborate with engineering, service delivery, security, and project teams to ensure successful outcomes.
Client Success & Service Excellence
Monitor account health, service trends, support utilization, and client satisfaction.
Analyze recurring issues and identify opportunities for service improvements or cost optimization.
Manage escalations and ensure timely communication during critical events.
Maintain accountability for client commitments, strategic initiatives, and follow-through.
Deliver a consistent white-glove client experience across all engagements.
Business Development & Growth
Identify opportunities for infrastructure modernization, cybersecurity enhancements, cloud adoption, and operational improvements.
Collaborate with Sales and Solutions teams to develop recommendations and solution strategies.
Present business-focused technology recommendations that align with client objectives.
Help clients understand the value and return on investment of technology initiatives.
Support account growth through proactive planning and consultative engagement.
Required Skills & Qualifications
Strong technical foundation with hands-on experience supporting business technology environments.
Ability to translate complex technical concepts into business-focused discussions.
Excellent communication, presentation, and relationship-building skills.
Ability to effectively communicate with both technical and non-technical audiences.
Strong organizational, project coordination, and time-management skills.
Customer-service focused with a proactive, consultative approach.
Ability to manage multiple priorities and client relationships simultaneously.
Ability to collaborate effectively across service, engineering, project management, and sales teams.
Education & Experience
Associate's or Bachelor's Degree in Information Technology, Computer Science, System Administration, or a related field; equivalent experience considered.
Minimum of 5 years of experience in IT support, systems administration, engineering, technical consulting, IT management, or Technical Account Management.
Experience supporting multiple clients or business units simultaneously.
Preferred experience with Microsoft 365, cloud technologies, networking, cybersecurity, backup and disaster recovery, and modern workplace solutions.
Apple (macOS) experience is a plus.
Why Join Bridgehead IT?
Serve as a trusted advisor for a diverse portfolio of SMB and Major Accounts.
Influence technology strategy and business outcomes.
Work alongside highly skilled engineers, architects, and technology leaders.
Gain exposure to a wide range of industries and technologies.
Enjoy a high-impact role with significant visibility and growth opportunities.
Be part of a team that values ownership, innovation, accountability, and exceptional client service.
At Bridgehead IT, we believe technology should drive business success. If you're passionate about both technology and people, we'd love to hear from you.
Related keywords
Microsoft 365Cloud TechnologiesCybersecurityInfrastructure ModernizationVirtual CIOQuarterly Business ReviewsDisaster RecoveryModern WorkplaceMacOSIT ManagementTechnical Account ManagementStrategic PlanningTechnology RoadmapSMBClient Success
We deliver guaranteed outcomes that bring peace of mind and improve your business' bottom line.
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
1999
Headquarters
San Antonio, Texas
LinkedIn followers
2,415
At Bridgehead IT, we believe technology should empower—not overwhelm—your business. Since 1999, we’ve built a culture rooted in Heart, Authenticity, and Simplicity, delivering customized, end-to-end solutions that align with your goals and elevate your operations. Our team of on-demand experts is obsessed with solving real problems through thoughtful strategy, not quick fixes. We take a holistic approach to IT, blending deep technical expertise with a partnership mindset that puts your vision first. Whether you're scaling, securing, or streamlining, Bridgehead is your trusted ally in building smarter, more profitable outcomes. That’s the Bridgehead Way.
Bridgehead IT isn’t just a technology firm—it’s a place where people thrive. Recognized as a Top Workplace by the San Antonio Express News for four consecutive years (2022–2025), Bridgehead fosters a culture of integrity, collaboration, and growth. Employees enjoy competitive pay, generous benefits including 401k matching, PTO, tuition reimbursement, and flexible work arrangements. But it’s the little things—birthday gift cards mailed to team members’ homes, monthly celebrations with cake, and outings to Top Golf, Andretti’s, and pedicure days—that make Bridgehead feel like home. The company’s commitment to community shines through initiatives like Bridgehead Cares, support for local nonprofits, and active participation in cybersecurity education programs. Whether it’s video game nights, holiday parties with big prizes, or remote-friendly perks like dinner delivery, Bridgehead invests in its people and celebrates their contributions every step of the way
Offices: 1355 Central Pkwy S, Suite 100, San Antonio, Texas 78232, US · 1919 Decatur St, Houston, Texas 77007, US
Managed IT SupportCloud ComputingVirtualization and Consolidation SolutionsDisaster Recovery and Business Continuity SolutionsIdentity ManagementSecurity Risk Analysis & Penetration TestingCustom Application Developmentand IT Cost Control ServicesElectronicsInformation Technology
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,606 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Antonio, TX?
Companies currently hiring include Domino's, Circle K, Great Clips Inc., Lowe's Companies, Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Antonio, TX?
Yes — 251 of the 4606 open customer service & support positions offer remote or hybrid work (105 remote, 146 hybrid).
How do I apply for Customer Service & Support jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.