São Paulo, São Paulo, Brazil · Hybrid
Work Schedule Standard Office Hours (40/wk) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Jo…
Skills: People leadership, Operational management, P&L management, Field service operations, Technical support
São Paulo, São Paulo, Brazil · Hybrid
Responsabilidades e atribuições Relacionamento com Parceiros: Apoiar novos parceiros durante o processo de Onboarding no ecossistema Google Cloud.Realizar atendimentos por e-mail e Google Meeting.Auxiliar parceiros no es…
Skills: Google Cloud, Onboarding, Customer support, Technical support, Data analysis
São Paulo, São Paulo, Brazil · On-site
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Customer Service, Logistics, Transportation, Data Entry, Communication
São Paulo, São Paulo, Brazil · On-site
Transformar vidas com saúde é o que nos move! Atuamos em todo o Brasil por meio de duas unidades de negócios, Amil e Rede Total Care, com mais de 1.500 hospitais credenciados e uma rede própria de hospitais, clínicas, ce…
Skills: Patient Admission, Customer Service, Receptionist Duties, Medical Scheduling, Bed Management
São Paulo, São Paulo, Brazil · Remote Solely
$55k–$70k/yr
Rhino + Jetty is making housing more affordable and accessible for millions of renters each year. We're the market-leading rental housing platform building simpler, more accessible ways for people to move into homes — an…
Skills: Ruby on Rails, Python, Javascript, Postgres, AWS
São Paulo, São Paulo, Brazil · Remote OK
Join Vylor—Powering the Future of Agriculture At Vylor, we’re advancing agriculture through breakthrough science—combining elite germplasm, cutting-edge biotech, and next-generation expertise in gene editing and molecul…
Skills: Account Management, Sales Management, Strategic Planning, Relationship Management, Negotiation
São Paulo, São Paulo, Brazil · On-site
Espec Pag Rec NT II Country: Brazil Se você tem vontade de crescer e aprender sempre, e tem paixão em impactar pessoas através de suas análises, esse pode ser o seu lugar! O Santander é um ecossistema em constante cresci…
Skills: Commercial strategy, Cash management, Acquiring, Portfolio analysis, Pipeline management
São Paulo, São Paulo, Brazil · On-site
Descrição da empresa John Crane, uma empresa do Smiths Group, é líder global em soluções de controle de fluxo de missão crítica para indústrias de energia e processos que permitem operações eficientes e sustentáveis. Nos…
Skills: Customer service, Sales support, Quotation preparation, Order entry, Microsoft Office
Yerevan, Armenia · On-site
Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience in a technical project management or a customer-facing role. Experience in technical troubleshooting or customer support…
Skills: Technical Project Management, Customer Support, Technical Troubleshooting, Data Analysis, Software Coding
São Paulo, São Paulo, Brazil · Hybrid
Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing …
Skills: Java, API integrations, Webhooks, Data mapping, REST
São Paulo, São Paulo, Brazil · On-site
Somos a Coca-Cola FEMSA (KOF), a maior engarrafadora e comerciante do mundo em volume do sistema Coca-Cola. Diariamente atendemos mais de 381 milhões de pessoas na América Latina. Nossos mais de 80 mil funcionários nos p…
Skills: Customer service management, Power BI, VBA, Salesforce, Erlang C
São Paulo, São Paulo, Brazil · Hybrid
Como o time Account Management constrói a Loft: O time de Account Management é responsável por desenvolver o potencial da nossa base de clientes, fortalecendo relacionamentos estratégicos, ampliando a adoção do ecossiste…
Skills: Account management, Inside sales, Team leadership, B2B sales, Data-driven decision making
São Paulo, São Paulo, Brazil · On-site
Escopo do trabalho Na Soho House, o Recepcionista, auxilia no check-in dos membros da propriedade e dos hóspedes do hotel em seus quartos, além de agilizar várias consultas, riscos e outros assuntos que surgirem. O agent…
Skills: Customer service, Concierge services, Cash handling, Multitasking, Problem solving
São Paulo, São Paulo, Brazil · On-site
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: KYC, AML, Enhanced due diligence, Risk management, Compliance
São Paulo, São Paulo, Brazil · On-site
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Enhanced Due Diligence, KYC, AML, CFT, Risk-Based Approach
São Paulo, São Paulo, Brazil · Hybrid
Company Description Agência que dá nome ao grupo de comunicação mais valioso do mundo, a Publicis Brasil atua sob a filosofia do Lead the Change, levando a seus clientes soluções de comunicação e negócios que contribuem …
Skills: Advertising account management, Campaign management, Social media management, Digital marketing, Production of advertising materials
São Paulo, São Paulo, Brazil · On-site
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Skills: B2B Sales, Account Management, CRM, Consultative Selling, Cross-selling
São Paulo, São Paulo, Brazil · On-site
Descrição da empresa Fazer parte de uma das maiores redes hoteleiras do mundo é muito mais do que um trabalho: é uma oportunidade de crescer, aprender e viver experiências únicas. Aqui, valorizamos cada pessoa exatamente…
Skills: Event support, Customer negotiation, Sales conversion, Customer service, Customer loyalty
Marriott International Hotels, Inc.São Paulo, São Paulo, Brazil · On-site
POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks …
Skills: Customer Service, Food And Beverage Service, Table Setting, Communication, Teamwork
São Paulo, São Paulo, Brazil · On-site
Company Description Descrição da Empresa Impulsionamos o futuro do entretenimento com soluções criativas e tecnologia de ponta. São mais de 21.000 profissionais atuando em mais de 40 países, transformando inovação em res…
Skills: Communication, Public Speaking, Charisma, Teamwork, Entertainment
São Paulo, São Paulo, Brazil • Hybrid
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The Senior Manager will lead the Latin America Field Services and Support organization to achieve operational, financial, and customer satisfaction targets. They are responsible for driving service efficiency, managing P&L, and fostering collaboration across regional functional teams.
Candidates must hold a bachelor's degree in science, engineering, or business and possess at least 5 years of management experience in technical field service operations. Proficiency in English, Portuguese, and Spanish is required, along with strong financial acumen and leadership capabilities.
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Thermo Fisher Scientific is seeking an experienced Service professional to lead the Latin America Field Services and Support organization. This team is +50 technical colleagues strong and is passionate about enabling customer success for a rapidly growing instrument installed base across a broad region. This role reports directly to the Director LATAM Service and Support.
Responsible for achieving customer, operational and financial targets, this role is instrumental in fostering strong communication and collaboration with functional areas across the region and deploying regional Remote and Field Service strategy in each individual local operation. You will partner closely with Application Support and Commercial team members to deliver exceptional customer experience and enable Services operations to support accretive revenue growth across multiple divisions within the company. You will be responsible for driving operational efficiency in LATAM, ensuring the delivery of profitable and scalable services. The ideal candidate should possess a blend of the following behaviors: people leadership, operational rigor attitude, situational agility, effective communication, positivity and a passion for exceeding customer expectations.
Advise all customer facing based field and remote service personnel in the Latin America countries, including field service engineers and technical service engineers (remote engineers).
Achieve targets for service performance metrics including customer (customer allegiance score), operational (uptime, response time, planned maintenance backlog, utilization rate, remote resolution rate and involvement rate), and financial (revenue, absorption, direct expenses) across multiple service product lines.
Use practical process improvement and relevant mechanisms to drive operational effectiveness, productivity and streamlined processes.
Nurture an interpersonal culture rooted in the company’s 4i values of integrity, intensity, innovation and involvement while reinforcing the regional service strategy that aligns to local priorities.
Attract, develop and retain talent, including people leaders, and maintain high employee engagement with a focus on safety, well-being and work-life balance
Align with regional Application support and functional leaders, as well as business and commercial leaders on key initiatives that drive support on post-sales operation execution and service attachment.
Responsible for optimizing structure, deploying capabilities and using new tools or system enhancements to deliver differentiated service levels.
Involvement in monthly revenue/expense forecasting and operational performance review, quarterly business updates and annual P&L planning
BA or BS degree with science, engineering, Sciences, Business, or related field.
5+ years of management experience in technical field and remote service operations or related industry.
General knowledge of life science applications and instrumentation used in research, applied, and clinical end markets.
Experience with building and deploying field and remote service capabilities, as well as using technology to improve overall customer experience.
Experience managing multi-million dollar P&L responsibility.
Strong business acumen with ability to analyze financial metrics and drive profitability.
Attitude with attention to detail in execution and KPI implementation, plus a willingness to be a hands-on leader that builds trust and followership.
Strong collaborator focused on developing working relationships with Service & Support team-member, as well as functional and business partners.
Drive alignment across a matrixed organization with the ability to work effectively across multiple stakeholders.
Ability to analyze situations, apply independent judgment, discretion and initiative to guide creative problem solving.
Proactively demonstrating data or insights, including key performance indicators (KPIs), to understand, identify or predict trends to guide actions and drive desired behaviors
Interpersonal and team-building skills, including active listening, communication and consultative dialogue with expertise in working successfully and creatively with a wide variety of individuals and groups.
Strong customer relationship management skills
Fluent in English, Portuguese, and Spanish languages
Willingness to travel, approximately 20% domestic and international
Valid driver's license and passport required for travel
About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
There are currently 1,242 open customer service & support positions in São Paulo, Brazil listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, Grupo Amil, Santander, Wise, Iguatemi S.A., among others. Browse the listings above to see every active employer.
Yes — 468 of the 1242 open customer service & support positions offer remote or hybrid work (110 remote, 358 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
