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Skills: Equipment Installation, Preventative Maintenance, Troubleshooting, Battery Maintenance, DC Power Distribution
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$53k–$67k/yr
Full-time
high school, professional certificate
Paid Time Off, Paid Holidays, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance
Posted 2d ago
~40 hrs/week
Remote in Peoria, Illinois, United States
Responsibilities
Install, repair, and perform preventative maintenance on batteries, chargers, and DC power distribution equipment at customer sites. Provide on-site technical assistance and conduct safety training for team members and customers.
Requirements
Requires a high school diploma or equivalent with basic mechanical aptitude and a valid driver's license. Candidates must be able to lift 50 pounds, work flexible hours, and travel overnight up to 5 days per month.
Full job description
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
What We’re Offering
Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.
Compensation Range: $53,100.00 - $66,600.00
Compensation may vary based on applicant's work experience, education level, skill set, and/or location.
Job Purpose
The Field Service Technician will be required to perform both in-shop and field service work. Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties. This role is based in the Peoria, IL area and supports our regional operations.
Essential Duties and Responsibilities
Travel to customer sites to install, repair, and perform preventative maintenance to customer's equipment including flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables).
Interacts with all levels of people, both inside and outside the company.
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
Performs Preventative Maintenance inspections of customers' batteries, chargers, battery handling equipment, and battery changing/charging area and records data.
Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
Determines specific gravity of solution.
Waters, Washes, cleans, and neutralizes customers' batteries at customers' location.
Installs equipment at customer's facility to ensure full functionality according to specifications.
Provides on-site technical assistance to help troubleshoot and repair equipment.
Maintains records of performance reports.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer's operation.
Occasionally report to local EnerSys Service Center for mandatory training, inventory, parts pick up/drop off, etc.
Other duties may be assigned.
Qualifications
Minimum Qualifications
A high school diploma or equivalent; or industry-related experience and/or training; or an equivalent combination of education and experience.
Basic knowledge of Microsoft Office and the Internet.
Basic mechanical aptitude.
Previous customer service experience in-field support.
Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English.
Able to perform basic math and solve simple equations.
Must be able to work flexible hours and respond to after-hour service calls when required.
Preferred Qualifications
Certificate/Diploma in Mechanical/Electronics/ Electrical or related if the application for location
A basic electrical understanding
The use of test equipment and reading schematics
Hands-on job experience
Experience should be substantively in the Electrical related field where applicable
Driving Requirements
Must have a valid driver's license and a safe driving record with minimal traffic violations.
Able and willing to travel to customer sites.
This position is remote. Traveling to customer sites daily.
Able and willing to do overnight travel.
Maximum of 5 days per month of overnight travel.
During the 6-8 week training period, you will have frequent overnight travel.
Must be at least 18 years of age to drive a company vehicle (Nonregulated/CDL 21 years of age)
Able and willing to operate a forklift.
General Job Requirements
Must be able and willing to do overnight travel
Must be able and willing to operate a forklift.
This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
Must be able to differentiate colors.
Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
Must be able to stand for long periods of time
Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
Must be able and willing to be on-call.
Must be able and willing to wear a respirator.
Must be able and willing to work overtime.
Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
Risk of electrical shock.
This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.
Appliances, Electrical, and Electronics Manufacturing
Company size
5,001-10,000 employees
Headquarters
Reading, PA
LinkedIn followers
79,846
Total funding
$499M
EnerSys is a global leader in stored energy solutions helping industrial, infrastructure and defense customers address critical power and operational needs with batteries, chargers and other power equipment. The company delivers integrated solutions that combine energy storage technologies, power electronics, software-enabled intelligence, technical expertise and comprehensive global customer support. EnerSys supports customers across communications networks, data centers, energy infrastructure, material handling, transportation, aerospace and defense — including applications where power continuity is essential. Serving customers in more than 100 countries, EnerSys helps organizations manage energy more reliably, efficiently and intelligently in complex operating environments where uptime, safety and resilience matter.
Offices: 2366 Bernville Rd,, Reading, PA 19605, US · Baarerstrasse 18, Zug, 6300, CH · RUE FLEMING 55, ARRAS, 62300, FR · Dieckstraße 42, Hagen, North Rhine-Westphalia 58089, DE · ulica Leszczynska 73, Bielsko-Biała, Śląskie 43-300, PL
stored energy solutionsbattery and back up powerenergy systemschargers and power electronicsaerospace and defenceindustrial UPStelecombroadband and wirelessmaterial handlingtransportation
How many Customer Service & Support jobs are open in Romeoville, IL right now?
There are currently 99 open customer service & support positions in Romeoville, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Romeoville, IL?
Companies currently hiring include Domino's, Life Time Inc., RJW Logistics Group, Albertsons Companies, Cintas, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Romeoville, IL?
Yes — 3 of the 99 open customer service & support positions offer remote or hybrid work (1 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Romeoville, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.