Rochester, New York, United States · On-site
$72k–$82k/yr
Description Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be! Location: Rochester, NY , On-SIte Schedule: Monday - Friday, 8:00am-5:00pm Compensation: $72,000-$82,000 annually, …
Skills: Technical Support, Field Service, Troubleshooting, Electromechanical Systems, Root Cause Analysis
Rochester, New York, United States · On-site
PBNA $23.35 / hour CLICK HERE to view our Merchandiser Realistic Job Preview Video Position is responsible for product merchandising within large volume stores (Grocery, etc.). This includes stocking shelves, rotating sh…
Skills: Merchandising, Stocking shelves, Inventory management, Product rotation, Customer service
Rochester, New York, United States · On-site
CLICK HERE to view our Merchandiser Realistic Job Preview Video Position is responsible for product merchandising within large volume stores (Grocery, etc.). This includes stocking shelves, rotating shelved product, sett…
Skills: Merchandising, Stocking, Inventory Management, Customer Service, Product Rotation
Rochester, New York, United States · On-site
The Strong is one of the most visited attractions in upstate New York and is committed to maintaining a safe and welcoming environment for all guests and staff. The security officer is responsible for the protection and …
Skills: Security, Customer Service, Conflict Resolution, Surveillance, First Aid
Rochester, New York, United States · On-site
$25/hr–$30/hr
Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experien…
Skills: Customer service, Analytical thinking, Communication skills, Order entry, Problem solving
Empowering People's IndependenceRochester, New York, United States · On-site
$17/hr–$19/hr
We accept applications for open positions. We are an equal opportunity employer. Job Purpose: The primary function of this role is to provide excellent customer service to all staff and visitors, creating a positive over…
Skills: Customer service, Administrative support, Multi-line phone system, Microsoft Office, Communication skills
Rochester, New York, United States · On-site
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Customer service, Sales, Communication, Customer problem solving, Change agility
Rochester, New York, United States · On-site
WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes n…
Skills: Patient history taking, Vital signs monitoring, Phlebotomy, Point of care testing, Electronic medical records
Rochester, New York, United States · On-site
$20/hr–$27/hr
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Medical terminology, Surgical scheduling, Appointment scheduling, Electronic medical records, Calendar management
Rochester, New York, United States · On-site
New Hire Classes Start Every Month – Apply Today to Secure Your Spot! Join VMD Corp (VMD), an Xcelerate Solutions company, a recognized leader in transportation security since 2002, providing advanced screening solutions…
Skills: Customer service, Critical thinking, Passenger screening, Baggage screening, Electronic imaging
Rochester, New York, United States · On-site
$19/hr–$25/hr
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass installation, Diagnostic testing, Recalibration, Hand tools, Power tools
Rochester, New York, United States · On-site
$16/hr
Job DetailsJob Location: Irondequoit - Irondequoit, NY 14622Position Type: Part TimeEducation Level: High School or EquivalentSalary Range: $16.00 - $16.00 HourlyTravel Percentage: NegligibleJob Shift: Rotating ScheduleJ…
Skills: Customer service, Communication, Problem-solving, Cash handling, Cleaning
Rochester, New York, United States · On-site
Welcome! Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ens…
Skills: HVAC diagnostics, Equipment maintenance, Electrical troubleshooting, Refrigeration systems, Airflow balancing
Rochester, New York, United States · On-site
Welcome! Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures …
Skills: HVAC installation, Duct fabrication, System diagnostics, Electrical troubleshooting, Refrigerant systems
Rochester, New York, United States · On-site
$90k–$120k/yr
Welcome! As a Residential Sales Consultant (RSC), you are a trusted advisor for homeowners, diagnosing their comfort needs and offering innovative solutions. This is an outside sales position that blends consultative s…
Skills: Consultative selling, Business development, Negotiation, Customer education, Relationship management
Rochester, New York, United States · On-site
Welcome! Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures …
Skills: HVAC installation, Duct fabrication, System diagnostics, Electrical troubleshooting, Refrigerant systems
Rochester, New York, United States · On-site
$16/hr–$17/hr
Job Description Position Responsibilities Pick, stage and safely deliver parts to pro customers Pick up returns and coresDrop off weekly/monthly sales flyers while promoting current sales and loyalty programs Daily colle…
Skills: Safe driving, Navigation, Customer service, Sales aptitude, Inventory management
Rochester, New York, United States · Hybrid
$19/hr–$29/hr
Mindex is looking for a customer-focused onsite IT Support Administrator to provide reliable technical support across our organization. In this role, you’ll configure and maintain employee devices, troubleshoot hardware …
Skills: IT Support, Windows, MacOS, Microsoft 365, Exchange Online
Ambrell Induction Heating SolutionsRochester, New York, United States · On-site
$85k–$95k/yr
Description The Customer Success Manager is responsible for leading Ambrell’s customer service and field service functions ensuring that customers receive timely, accurate, and professional support throughout the order l…
Skills: Customer Success, Field Service Management, Electrical Engineering, Team Leadership, Order Management
Rochester, New York, United States · On-site
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Stor…
Skills: Leadership, Retail management, Sales management, Financial management, Inventory management
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The Technical Engineer serves as a high-level resource for complex service escalations and provides onsite support for installations and repairs. They also collaborate with engineering teams to improve documentation, develop training materials, and implement service improvement initiatives.
Candidates should have a 4-year degree in engineering, technology, or physics, or equivalent experience. A minimum of 2 to 5 years of experience in remote or field technical support is preferred, along with strong electromechanical troubleshooting skills.
Description
Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!
Location: Rochester, NY , On-SIte
Schedule: Monday - Friday, 8:00am-5:00pm
Compensation: $72,000-$82,000 annually, based on experience.
The Technical Engineer serves as a high-level technical resource within OGP Services, supporting remote and onsite service escalations, contributing to technical documentation and service improvement initiatives, and providing technical training support. The role collaborates closely with Senior Engineers and cross-functional engineering teams to strengthen product knowledge, improve documentation quality, and enhance overall service delivery effectiveness.
This position is designed with a potential progression path to Senior Technical Engineer based on demonstrated technical depth, independence, and leadership contribution.
· Be a resource for onsite technicians, Field Service Manager, Product Support Specialists and the Service Escalation Coordinator to drive technical solutions for complex remote and onsite service escalations.
· Travel to customer sites, as needed, to complete complex installations, repairs, upgrades, or system integrations.
· Investigate recurring service issues and assist with root cause analysis, documentation, and implementation of approved technical solutions.
· Review service warranty RMA and service ticket metrics with the goal of detecting trends in failure modes. Communicate those trends to appropriate QVI Factory stakeholders.
o If additional metrics are required, work with the Service Business Analyst to develop the metric reporting methods.
· Collect technical data to support Software Change Requests (SCRs) and Requests for Engineering Actions (REAs), documenting related service implications.
· Review Engineering and Product Change Notices (ECNs and PCNs) to identify operational or documentation impacts to OGP Services for both new innovations and obsolescence of parts having service requirements.
· Support integration of new products and technologies into OGP Services by documenting service procedures and facilitating knowledge transfer.
· This role holds responsibility to work with Engineering to identify what parts are “service replaceable” parts and assemblies.
· Create new part numbers in CSI9 when needed for service-only requirements.
· Assist with the creation and revision of service bulletins.
· Contribute to the development, editing and maintenance of service manuals and help guides that include reference to service replaceable part numbers where appropriate.
· Capture and organize technical tribal knowledge in structured digital formats.
· Develop step-by-step troubleshooting procedures and job aids.
· Ensure documentation accuracy through collaboration with engineering and field service teams.
· Contribute to process improvement initiatives within OGP Services.
· Continue building technical expertise in electromechanical systems, software tools, and metrology fundamentals.
Requirements
· 4-year degree or equivalent related experience in engineering, technology, or physics preferred.
· Minimum 2 to 5 years of experience providing remote technical and/or field support (preferred) or providing engineering support in a manufacturing or technical environment.
· Working knowledge of electromechanical systems and PC based systems.
· Strong troubleshooting ability with structured problem-solving approach.
· Effective written and verbal communication skills.
· Ability to read and interpret technical schematics and diagrams
· Ability to collaborate across departments.
· Willingness to travel domestically and internationally as required.
· Ability to lift, carry, push, and pull items up to 50 pounds.
· Ability to work under and around precision measuring equipment, requiring bending, kneeling, crouching, and reaching.
· Manual dexterity is sufficient to handle small mechanical and electronic components.
· Ability to stand and walk for extended periods.
· Ability to sit for extended periods at a computer workstation or while traveling.
· Ability to work in laboratories, machine shops, and manufacturing environments with moderate industrial noise levels.
· Variable travel demands with a goal of 25% to 50% travel.
· Ability to work occasional extended hours during escalated service events, product launches, or training activities.
· 10 paid holidays each year
· Over 3 weeks of PTO (vacation/sick/personal) to start, with additional time after 5 and 10 years
· Health coverage where QVI pays 97–100% of premiums on our most affordable HDHP – free single coverage for employees!
· Employer-paid Short-Term & Long-Term Disability Insurance
· Employer-paid Life Insurance
· QVI 401k Retire Savings Plan: Up to 5% gross wages
· Tuition Reimbursement: up to $7,000 annually
· College Scholarship Programs for employee dependents
· Annual discretionary bonuses (for non-commission roles)
· $1,500 Employee Referral Bonus
· Employee Assistance Program (EAP) & Wellness perks: on-site nurse, biometric screenings, chronic condition support, and cash incentives for healthy living programs and challenges
· Free on-site electric vehicle charging stations and cash reimbursement toward the purchase of qualified EVs
Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
A world leader in optical, mechanical, electronic, & software technologies for vision and multisensor measuring systems.
QVI® (Quality Vision International, www.qvii.com) designs and builds a complete line of dimensional measuring machines that combine proprietary optical, laser, and contact sensors for precision measurement of manufactured components and assemblies. More than 50,000 QVI systems are used by manufacturers in over 75 countries to measure and inspect their products for quality and process control. Founded in 1945, QVI has grown to become the world leader in optical, electronic and software technologies for vision and multisensor measuring systems. QVI brands include OGP® SmartScope®, VIEW, RAM, CCP, KOTEM, and ShapeGrabber. Headquartered in Rochester, New York, QVI maintains corporate facilities in Dayton, Phoenix, Ottawa, Frankfurt, Turin, Budapest, Singapore, Shanghai, Beijing, Xi’an, Suzhou, Bangalore and Tokyo.
Offices: 850 Hudson Avenue, Rochester, NY 14621, US
There are currently 694 open customer service & support positions in Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include University of Rochester, Lowe's Companies, Inc., Starbucks, RIT Packaging and Graphic Media Science, Dollar Tree Stores, among others. Browse the listings above to see every active employer.
Yes — 38 of the 694 open customer service & support positions offer remote or hybrid work (8 remote, 30 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
