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Full-time
high school
Posted 2d ago
~40 hrs/week
Responsibilities
The Intake Coordinator manages the referral process by reviewing incoming patient referrals and coordinating communication between pharmacies, nurses, and leadership. They are responsible for matching patients with qualified nurses, ensuring accurate scheduling, and maintaining compliance with regulatory standards.
Requirements
Candidates must have experience in healthcare intake, admissions, or referral coordination, with home infusion or specialty pharmacy experience preferred. A high school diploma or equivalent is required, along with proficiency in electronic health records and strong organizational skills.
Full job description
Title: Intake Coordinator
Overview The Intake Coordinator provides administrative and logistical support to the referral intake process for home infusion services in a timely manner. Assists with reviewing incoming referrals and accurately assigning them to the appropriate field nurses. This role coordinates communication between pharmacies, infusion nurses, and area leadership during the referral process. Helps match patients with qualified RNs based on location, skill set, and availability while ensuring accurate scheduling and smooth case transitions. Supports the team in maintaining timely starts of care and delivering excellent service to patients and pharmacy partners.
Key Responsibilities
Referral Management: Receive, review, and process new patient referrals from pharmacy partners, case managers, and/or providers. Verify with the pharmacy that all required clinical and insurance authorization is complete before scheduling.
Nurse Pairing & Case Assignment: Match new referrals with available RNs in the field based on geography, skill set, and availability. Communicate case details, confirm acceptance, and ensure the RN has all necessary orders and documentation prior to the visit.
Care Coordination: Communicate referral status and patient readiness to the nursing and scheduling teams, ensuring timely assignment and initiation of care.
Documentation: Enter and maintain accurate patient data, authorizations, and communication notes in the electronic health record (EHR) and company systems.
Collaboration: Work closely with all team members to support a smooth transition from intake to active care.
Communication: Maintain professional, proactive communication with patients, families, and providers throughout the intake process.
Compliance: Ensure all intake processes meet company, state, and federal regulatory standards, including HIPAA and accreditation requirements.
Qualifications
Experience in healthcare intake, admissions, or referral coordination (home infusion or specialty pharmacy experience strongly preferred).
High school diploma or equivalent required. Additional education or certification in healthcare or pharmacy technology is a plus.
Strong organizational and time-management skills with attention to detail.
Excellent communication and customer-service skills when engaging with patients and providers.
Proficiency with electronic health records (EHR) or intake software systems.
Ability to work effectively both independently and as part of a collaborative, fast-paced team.
Support an inclusive work environment committed to patient-centered care.
Related keywords
Intake CoordinatorHome InfusionReferral ManagementPatient ReferralsInsurance AuthorizationElectronic Health RecordEHRCare CoordinationNursingSchedulingHIPAAComplianceSpecialty PharmacyAdministrative SupportLogisticsPatient-centered Care
Dynamic provides a complete 24/7 vascular access service to all types of healthcare facilities at a lower cost per procedure. What’s more, we provide education, data compilation, and quality assurance along with the most highly skilled staff in the country.
Offices: 2600 N Central Expy, 280, Richardson, Texas 75080, US
PICC InsertionVascular Accessand PICC EducationHospitalHealth Care
How many Customer Service & Support jobs are open in Richardson, TX right now?
There are currently 565 open customer service & support positions in Richardson, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Richardson, TX?
Companies currently hiring include Albertsons Companies, Celestica, Realpage, Allied Universal, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Richardson, TX?
Yes — 65 of the 565 open customer service & support positions offer remote or hybrid work (19 remote, 46 hybrid).
How do I apply for Customer Service & Support jobs in Richardson, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.