Richardson, Texas, United States · Remote OK
$162k–$281k/yr
The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This is a remote position and can be performed anywhere…
Skills: Splunk Core, Splunk Enterprise, Splunk Cloud, SPL, Technical Consulting
Richardson, Texas, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service
Richardson, Texas, United States · On-site
This is a full-time position that reports to our office at 2221 Lakeside Blvd, Richardson, TX 75082. If selected, you will be required to work onsite to this location. This is your opportunity to be the voice of AT&T – a…
Skills: Customer Service, Sales, Problem Solving, Technical Support, Billing Resolution
Richardson, Texas, United States · On-site
Property Location: Drury Plaza Hotel - 165 Cityline Drive , Richardson, Texas 75082 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and…
Skills: Food Preparation, Guest Service, Inventory Management, Food Safety Standards, Communication
Richardson, Texas, United States · On-site
Req ID: 137986 Region: Americas Country: USA State/Province: Texas City: Richardson General Overview Functional Area: ENG - Engineering Career Stream: DEV - Process/Test Development Role: Technical Support 2 SAP Short Na…
Skills: Linux OS, TCP/IP, VLANs, Subnetting, Switch Configuration
Richardson, Texas, United States · On-site
Your Role at Dollar Tree: As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In this r…
Skills: Retail Management, Merchandising, Freight Processing, Inventory Management, Communication
Richardson, Texas, United States · Remote OK
$162k–$281k/yr
The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This is a remote position and can be performed anywhere…
Skills: Splunk Core, Splunk Enterprise, Splunk Cloud, SPL, Technical Consulting
Richardson, Texas, United States · On-site
Description Job Overview The Expense & Card Reconciliation Specialist is responsible for the end-to-end administration of the company purchasing card (P.Card) and expense reimbursements programs. This role ensures timely…
Skills: P-Card Administration, Expense Reconciliation, Compliance Monitoring, General Ledger Allocation, Fraud Detection
Richardson, Texas, United States · On-site
The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also …
Skills: Customer Service, Conflict Resolution, Microsoft Office, Technical Troubleshooting, Billing Inquiry Resolution
Richardson, Texas, United States · Remote OK
$71k–$120k/yr
Overview The Solution Consultant is a key member of RealPage’s Strategic Implementation organization, responsible for helping customers successfully deploy and adopt our SaaS solutions. This is a client‑facing, consultat…
Skills: SaaS Solutions, Client-facing Consulting, Solution Design, Project Management, Change Management
Richardson, Texas, United States · On-site
$144k–$216k/yr
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Overall Purpose: Technical Expertise and Support: Serve as a lead technical …
Skills: SD-WAN, Enterprise Routing, Network Security, BGP, OSPF
Richardson, Texas, United States · Remote OK
$85k–$145k/yr
Overview The Solution Consultant (SC) is an integral member of the strategic implementation organization. The SC is responsible for successful Saas delivery, specifically the deployment of the RealPage solutions. This te…
Skills: SaaS Delivery, Solution Architecture, Change Management, Business Requirement Analysis, Project Management
Richardson, Texas, United States · On-site
$25/hr–$32/hr
Blue Ocean Inc. is a leading third-party service provider based in North America that combines fulfillment center, warehousing, technical support, and logistics along with after-sales support. We are a one-stop forward a…
Skills: Returns Management, People Management, Inventory Control, KPI Monitoring, Process Improvement
Richardson, Texas, United States · On-site
If you are an agile and passionate Customer Service enthusiast, eager to evolve in a demanding environment, THIS JOB IS FOR YOU! As a Customer Care Supervisor, you will begin your career with Associa as the liaison betwe…
Skills: Team Management, Omnichannel Service Delivery, Offshore Service Delivery, COPC Knowledge, Performance Management
Richardson, Texas, United States · On-site
ABOUT US For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we…
Skills: Sales Practices, Customer Service, Interpersonal Communication, Lead Generation, Prospecting
Richardson, Texas, United States · On-site
GENERAL SUMMARY OF DUTIES: This position will ensure all Patient Access functions within the Physical Therapy department are completed accurately and timely for proper operation of management reports and cash flow. REQUI…
Skills: Patient Registration, Insurance Verification, Prior Authorization, Medical Billing, Patient Scheduling
Richardson, Texas, United States · On-site
A Day in the Life: We’re looking for a hardworking and customer-focused Meat/Seafood Department Clerk to join our team! In this role, you’ll assist with preparing, packaging, and displaying fresh meat and seafood product…
Skills: Food Preparation, Packaging, Merchandising, Food Safety Standards, Customer Service
Richardson, Texas, United States · On-site
If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Retail Sales Associate! Are you an outgoing, upbeat, people-person with great organizationa…
Skills: Customer Service, Organization, Merchandising, Cash Handling, Sales
Richardson, Texas, United States · On-site
Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. W…
Skills: Customer Service, Patient Registration, Insurance Verification, Prior Authorization, Medical Documentation
Richardson, Texas, United States · On-site
Welcome! The Warehouse Associate will be responsible for purchasing inventory and pulling materials for technicians. They will help with general administrative duties. Key Responsibilities: Shipping and receiving inv…
Skills: Inventory Management, Shipping and Receiving, Forklift Operation, Customer Service, PC Skills
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The role focuses on providing strategic technical guidance and onboarding for Splunk customers to ensure value realization and platform optimization. It involves collaborating with account teams to resolve complex technical challenges and managing the overall technical health of customer environments.
Candidates must have several years of experience administering Splunk Core with strong SPL skills and expertise in Splunk architecture. Preferred qualifications include certifications in Splunk Cloud Administration and proficiency in scripting languages like Python or Bash.
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
This is a remote position and can be performed anywhere in the United States.
Meet the Team
As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.
Are you up for the challenge?
Responsibilities:
Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud.
Aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:
Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones
Proactively engaging Area aligned Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
Proactively engaging Area aligned Solution Engineers/Solution Architects to review and assess accounts with Data Management/Optimization opportunity.
Proactively engaging Customer Success Executives on adoption/use case-related work opportunity.
Scoping the level of effort and developing a technical action plan to address the technical situation based on your assessment.
Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
Strategic case-based delivery, up to 90 days of assistance, which is requested by internal Area aligned account teams or management. This typically involves providing customers with high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for Splunk Enterprise/Cloud.
Customer Success Area TAM, you will:
Be passionate about customers and deliver impactful solutions.
Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer.
Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
Guide account team members and customers on optimal use of the Splunk Platform. Provide recommendations for a customer’s overall technical health.
Deliver strategic, case-based technical consulting (up to 90 days).
Collaborate with internal resources and customer-facing teams to manage customer needs.
Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues, change or expand existing solution requirements based on your discovery/assessment, and provide broader based recommendations to help customers accelerate their product initiatives, optimize cost, and maximize performance.
Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
Deliver customer onboarding enablement-based workshops and achieve success milestones.
Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.
Minimum Qualifications
Several years of experience administering and using Splunk Core (Enterprise/Cloud). Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
Strong SPL (Search Processing Language) skills are essential.
Solid experience in technical consulting or big-data analytics.
Preferred Qualifications
Strong understanding of common enterprise applications.
Statistical and analytical modeling skills are a plus.
Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
Hands-on experience with Splunk product implementation of focus and Splunk Cloud.
Experience with cloud migration projects.
Mastering Splunk Data Management Techniques training and experience with implementing Splunk Data Management solutions, such as Edge Processor, Ingest Processor, DDAA, Federated Search.
Splunk Consultant and Splunk Cloud Administration Certified
Soft Skills
Trusted technical advisor with the ability to manage assigned tickets and Area aligned priorities. Engages in “out of the box” thinking to resolve problems
Relationship Management - Establish technical credibility with a wide range of internal and customer contacts with the ability to “read” the internal/customer contact and adapt behavior / approach
Conflict Resolution - Ability to engage in escalation management
Influencing/Negotiating - Ability to influence peers, Splunk leadership and customers. Ability to manage highly complex/distributed IT environments and/or accounts that demand a high level of negotiation and conflict resolution abilities
Problem/Need Identification - Demonstrates a deep comprehension of Area management, account team and/or customer’s business strategy, business objectives & challenges, success criteria/how customer measures success, and training needs. Analyzes trends to predict changes that may impact customer’s long-term business goals
Mentor/Team Player - Possesses ability to take on mentorship roles as identified by management team. Identifies, defines, and leads Priorities to Improve to help team reach its goals
Communication: Excellent written and oral communication skills. Active listening and objective consideration of others’ opinions.
Strong customer-facing skills to instill confidence and guide towards resolution.
Ability to balance multiple account teams, customers and competing priorities effectively.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$187,200.00 - $280,600.00Non-Metro New York state & Washington state:
$171,900.00 - $256,900.00 For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
We securely connect everything to make anything possible.
Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.
Offices: Tasman Way, San Jose, CA 95134, US · Richardson, Richardson, TX 75082, US · RTP, Morrisville, North Carolina 27560, US · Csorsz utca, Budapest, Budapest 1124, HU · 13600 Dulles Technology Dr, Herndon, VA 20171, US
There are currently 423 open customer service & support positions in Richardson, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, RealPage, Inc., Associa Community Management Corporation of New Jersey, Lennox, Genpact, among others. Browse the listings above to see every active employer.
Yes — 70 of the 423 open customer service & support positions offer remote or hybrid work (46 remote, 24 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
