This position reports to our 2221 Lakeside Blvd Richardson, TX 75082 location. If selected, you must be able to report to this work location. How you’ll make an impact As a Business Premier Service Consultant, you’ll sup…
Skills: Customer service, Call center operations, Problem-solving, Communication skills, Technical support
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Full-time
Employee discounts, Tuition reimbursement program, Paid time off, Paid holidays, Paid parental leave, Medical coverage
Posted 4d ago
Apply by Sep 13
~40 hrs/week
Responsibilities
You will support business customers by resolving billing, technical, and service-related inquiries while maintaining accurate account records. Additionally, you will perform sales activities and collaborate with internal teams and third-party vendors to ensure effective service delivery.
Requirements
The role requires at least one year of customer service or call center experience and the flexibility to work various shifts including evenings, weekends, and holidays. Candidates must demonstrate strong communication skills, a solid work ethic, and the ability to work on-site at the Richardson, TX facility.
Full job description
This position reports to our 2221 Lakeside Blvd Richardson, TX 75082 location. If selected, you must be able to report to this work location.
How you’ll make an impact
As a Business Premier Service Consultant, you’ll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. You’ll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem-solving and communication skills, you’ll deliver excellent customer experiences, collaborate with teams, and stay up to date with the latest technology and offerings.
What your day-to-day will look like
Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
Simplify and explain customer bills, rate plans, and features of AT&T’s products and services.
Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Assist customers with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.
Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
Sell products and services, making personalized recommendations based on customer needs.
Pay Transparency
Our Business Premier Service Consultants earn $22.88 per hour. Not to mention paid training and all the other amazing rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits:
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
At least one year of customer service experience preferred; call center experience preferred.
Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Unwavering Customer Focus
Strong Work Ethic
Problem-Solving Skills
Attention to Details
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.
If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
#connectourcustomers
Weekly Hours:
40
Time Type:
Regular
Location:
Richardson, Texas
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.
We understand that our customers want an easier, less complicated life.
We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation?
With you.
Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable.
What are you dreaming of doing with your career?
Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn.
To learn more about joining AT&T, visit: http://www.att.jobs
We provide in some of our posts links to articles or posts from third-party websites unaffiliated with AT&T. In doing so, AT&T is not adopting, endorsing or otherwise approving the content of those articles or posts. AT&T is providing this content for your information only.
Offices: 208 S. Akard Street, Dallas, TX 75202, US · 2250 E Imperial Hwy, El Segundo, CA 90245, US
How many Customer Service & Support jobs are open in Richardson, TX right now?
There are currently 565 open customer service & support positions in Richardson, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Richardson, TX?
Companies currently hiring include Albertsons Companies, Celestica, Realpage, Allied Universal, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Richardson, TX?
Yes — 65 of the 565 open customer service & support positions offer remote or hybrid work (19 remote, 46 hybrid).
How do I apply for Customer Service & Support jobs in Richardson, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.