Quincy, Massachusetts, United States · Remote OK
$30/hr–$35/hr
Job Title: Remote Call Centre Representative Company: Metrocast Cable Systems Location: Remote (based in Quincy, Massachusetts, United States) Employment Type: Full-Time Salary: $30.00 - $35.00 USD per hour Job Overview …
Skills: Customer Service, Call Center Operations, Technical Troubleshooting, Account Management, CRM Software
Quincy, Massachusetts, United States · Remote OK
$28/hr–$35/hr
Job Overview Metrocast Cable Systems is a leading provider of telecommunications services, committed to delivering exceptional quality and reliability to our customers. We are currently seeking a meticulous and highly or…
Skills: Data Entry, Data Analysis, Microsoft Excel, Microsoft Office Suite, CRM Software
Quincy, Massachusetts, United States · Remote Solely
$30/hr–$35/hr
Job Overview Metrocast Cable Systems is seeking a motivated and customer-focused individual to join our team as a Remote Live Chat Agent. This is a Full-Time, fully remote position where you will be the first point of co…
Skills: Live Chat Support, Customer Service, Technical Troubleshooting, Written Communication, Typing Skills
Quincy, Massachusetts, United States · Remote Solely
$28/hr–$35/hr
Remote Customer Service Representative Job Overview Metrocast Cable Systems, a leading telecommunications provider offering digital television, high-speed internet, and digital phone services in the northeastern United S…
Skills: Customer Service, Technical Support, Troubleshooting, CRM Software, Communication Skills
Quincy, Massachusetts, United States · On-site
$85k–$95k/yr
Description: A family-owned and privately held property management company, First Realty Management has more than 70 years of experience with the industry knowledge to match. We combine the resources of a large company w…
Skills: Condominium Management, Budget Drafting, Customer Service, Board Relations, Vendor Management
Quincy, Massachusetts, United States · On-site
Job Description Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will be responsible for taking orders, maki…
Skills: Customer Service, Order Taking, Pizza Making, Outgoing Personality, Efficiency
Quincy, Massachusetts, United States · On-site
Job Description At Domino's Pizza, we're searching for top candidates who are adaptable, self-motivated, and have a passion for customer service. Learn and sharpen your business skills as a Manager for Domino's Pizza by …
Skills: Staffing, Cost Management, Team Development, Customer Service, Business Skills
Quincy, Massachusetts, United States · On-site
$65k–$114k/yr
Job Description Who we are looking for Candidate must have a good accounting knowledge of alternative investments. We are looking for someone that can interact at various levels of management at very large clients where …
Skills: Accounting Knowledge, Alternative Investments, Client Relationship Management, Financial Statements, Net Asset Value Calculations
Quincy, Massachusetts, United States · On-site
$110k–$189k/yr
Who we are looking for This is a Client Service Manager role in the US Asset Owners division. The candidate will manage a team of 6-8 client service leads and be responsible for multiple complex client relationships, man…
Skills: Client Relationship Management, Team Leadership, Strategic Thinking, Analytical Skills, Consultative Mindset
Quincy, Massachusetts, United States · On-site
$160k–$180k/yr
About Us At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique contributions to grow and improve, and our success is guided b…
Skills: Multi-store Management, Sales Performance Driving, Talent Development, Visual Merchandising, Operational Excellence
Quincy, Massachusetts, United States · On-site
$65k–$114k/yr
Who we are looking for We’re looking for someone with a strong foundation in accounting and/or custody knowledge related to public investments, paired with the ability to communicate effectively with stakeholders at all …
Skills: Client Management, Critical Thinking, Problem Solving, Decision Making, Organizational Skills
Quincy, Massachusetts, United States · On-site
$110k–$208k/yr
Job Description Who we are looking for The position of Relationship Manager within the North American Asset Owner Segment, is responsible for a number of State Street Exclusive Asset Owner clients based in the United Sta…
Skills: Relationship Management, Commercial Negotiations, P&L Management, Client Satisfaction Monitoring, Strategic Planning
Quincy, Massachusetts, United States · On-site
$20/hr–$22/hr
We are hiring immediately for a full time CASHIER/FOOD SERVICE WORKER position. Location: Boston Scientific - Quincy, MA 02171 Note: online applications accepted only. Schedule: Full time schedule. Monday - Friday, hours…
Skills: Cashiering, Food Handling, POS System Operation, Food Preparation, Inventory Management
Quincy, Massachusetts, United States · On-site
Are you an experienced Recertification/Compliance Specialist ready to join our fantastic team of professionals? MMS Group is on the hunt for someone like YOU! As a Recertification/Compliance Specialist, you will be respo…
Skills: Recertification, Compliance, Income Calculation, Resident Interviewing, File Maintenance
Quincy, Massachusetts, United States · On-site
Job Description At Domino's Pizza, we're searching for top candidates who are adaptable, self-motivated, and have a passion for customer service. Learn and sharpen your business skills as a Manager for Domino's Pizza by …
Skills: Staffing, Cost Management, Team Development, Customer Service, Business Skills
Quincy, Massachusetts, United States · On-site
Job Description Right now, Dominos is looking for qualified drivers to staff stores in your area. Were growing so fast its hard to keep up, and that means Dominos has lots of ways for you to grow. Do you like money in yo…
Skills: Customer Service, Basic Math, Driving, Time Management, Teamwork
Quincy, Massachusetts, United States · On-site
Job Description Right now, Domino’s is looking for qualified drivers to staff stores in your area. We’re growing so fast it’s hard to keep up, and that means Domino’s has lots of ways for you to grow. Do you like money i…
Skills: Customer Service, Basic Math, Driving, Time Management, Teamwork
Quincy, Massachusetts, United States · On-site
Job Description Great things are happening at Domino's Pizza... ...and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! As a customer service representitive, you …
Skills: Order Taking, Pizza Making, Customer Service, Efficiency, Energy
Quincy, Massachusetts, United States · On-site
$15/hr–$24/hr
Hamra Enterprises – awarded by Panera Bread for Best Culture in 2022, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. We are dedicated to our core values; lett…
Skills: Restaurant Management, Financial Accountability, Customer Service, Interpersonal Communication, Team Leadership
Quincy, Massachusetts, United States · On-site
$17/hr–$18/hr
Arbella Insurance Group is one of the leading insurers in the Northeast. To achieve this, we work hard to attract and retain the best people to serve our customers. We developed our Total Rewards package for this reason,…
Skills: Customer Service, Communication, Time Management, Technical Aptitude, Multi-tasking
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Handle high volumes of inbound calls and emails to provide product information and resolve technical issues. Manage customer accounts and maintain precise interaction records within the CRM system.
Requires proven experience in customer service or call centers, preferably in telecommunications, and a high school diploma. Candidates must have a quiet home workspace and a reliable high-speed internet connection.
Job Title: Remote Call Centre Representative
Company: Metrocast Cable Systems
Location: Remote (based in Quincy, Massachusetts, United States)
Employment Type: Full-Time
Salary: $30.00 - $35.00 USD per hour
Job Overview
Metrocast Cable Systems is a dynamic and customer-focused provider of telecommunication services. We are seeking a motivated and professional Remote Call Centre Representative to join our dedicated team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support from a remote home office environment. This full-time role is crucial for maintaining our reputation for quality and ensuring a positive customer experience by efficiently addressing enquiries and resolving issues.
Responsibilities
As a Remote Call Centre Representative, your primary duties will include:
Handling a high volume of inbound customer calls and emails in a professional and timely manner.
Providing accurate information about our products, services, and billing.
Troubleshooting and resolving technical issues related to cable, internet, and phone services.
Assisting customers with account management, including new service set-up, changes, and cancellations.
Maintaining detailed and precise records of all customer interactions and transactions in our CRM system.
Identifying opportunities to upsell or cross-sell additional services that may benefit the customer.
Consistently meeting or exceeding key performance indicators (KPIs) for customer satisfaction, call handling times, and resolution rates.
Adhering to all company policies, procedures, and data protection regulations.
Qualifications
The successful candidate should possess the following skills and experience:
Proven experience in a customer service or call centre role, preferably within the telecommunications industry.
Exceptional verbal and written communication skills with a clear, professional telephone manner.
Strong problem-solving abilities and the capacity to remain patient and empathetic in challenging situations.
Excellent IT literacy, with proficiency in CRM software and the Microsoft Office Suite.
The ability to work independently and manage time effectively in a remote setting.
A dedicated, quiet, and distraction-free home workspace.
A reliable, high-speed internet connection is essential for this role.
A minimum of a high school diploma or equivalent qualification.
Benefits
Metrocast Cable Systems offers a competitive hourly rate and a supportive, collaborative virtual team environment. We are committed to the professional development of our employees and provide comprehensive training to ensure your success in the role.
Transform your vision into reality with our expert construction solutions.
Offices: Dubai, Dubai, AE
View all jobs at Burjline BuildersThere are currently 146 open customer service & support positions in Quincy, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, State Street, Arbella Insurance Group, CVS Health, BJ's Wholesale Club, among others. Browse the listings above to see every active employer.
Yes — 11 of the 146 open customer service & support positions offer remote or hybrid work (6 remote, 5 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
