About This Opportunity CTI Staffing is partnering with a leading retail organization to find an Executive IT Support Specialist for their senior leadership team based in Quincy, MA (onsite). This role is the technical co…
Skills: Executive Support, Troubleshooting, Desktop Support, Mobile Device Support, AV Systems
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Contract
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
Provide white-glove, real-time technical support for senior executive leadership during meetings, travel, and events. Coordinate with vendors and internal teams to resolve complex technical issues and implement system enhancements.
Requirements
Requires a bachelor's degree in a technical or business field and at least 3 years of experience in an IT role. Must demonstrate strong troubleshooting skills across desktop, mobile, and AV technologies with experience supporting VIP-level users.
Full job description
About This Opportunity
CTI Staffing is partnering with a leading retail organization to find an Executive IT Support Specialist for their senior leadership team based in Quincy, MA (onsite).
This role is the technical concierge for the organization's most senior executives — providing fast, white-glove IT support during high-visibility meetings, executive travel, and leadership events. You'll be the trusted point of contact bridging IT and the executive team, ensuring every meeting, offsite, and touchpoint runs smoothly from a technology standpoint.
What You'll Do
Identify, troubleshoot, and resolve complex technical issues for senior executive leadership in real time
Provide onsite technical support for executive meetings, offsite events, and leadership gatherings
Coordinate with vendor partners and internal IT teams to deliver solutions for new technology and meeting needs
Exercise independent judgment to resolve technical issues quickly, minimizing business impact
Analyze trends across platforms to identify and resolve chronic technical issues
Partner with IT leadership to recommend system enhancements and process improvements
Prepare and present findings and status updates to IT leadership
Travel occasionally to support executives at offsite locations
Requirements
What You Bring
Must-Have:
Bachelor's degree in Computer Science, a technical field, or business-related field (or equivalent training/certification/experience)
3+ years of experience in a relevant IT/technology role
Demonstrated experience supporting senior executives or VIP-level end users
Strong troubleshooting skills across desktop, mobile, and AV/conferencing technology
Excellent written and verbal communication skills across all levels of an organization
Proven ability to plan, prioritize, and independently drive projects from concept to closure
Nice-to-Have:
Master's degree or advanced certifications in a relevant field
Experience working in Agile teams or a product/platform operating model
Retail or grocery industry background
Technical Environment:
Desktop and mobile device support (Windows/Mac), video conferencing and AV systems, mobile device management platforms, vendor coordination tools, IT service management/incident tracking systems.
What Success Looks Like:
Executive meetings and offsites run without technical friction
Trusted relationships established with executive assistants and leadership
Independent ownership of mid-to-large technical initiatives with minimal oversight
Related keywords
IT Field SupportExecutive SupportConciergeTroubleshootingDesktop SupportMobile Device SupportAV SystemsVideo ConferencingWindowsMacMobile Device ManagementIT Service ManagementIncident TrackingVendor CoordinationRetailGrocery
About Counter Technology, Inc. (dba CTI Consulting)
CTI is a prominent security consulting, planning, and design corporation. CTI’s security experts, specialists, and engineers have provided high tech security and operational/programmatic solutions for federal, state, and city governments, major corporations, and the aviation industry since 1986. CTI is a woman, minority owned corporation certified by the US Small Business Administration and the US Department of Transportation as a Small Disadvantaged Business Enterprise. Headquartered in Germantown, Maryland, CTI has regional offices in Houston, TX, Austin, TX and Chicago, IL.
CTI has extensive and comprehensive knowledge and experience in all areas of security, including vulnerability assessments, training, counterterrorism support, design of security systems, and emergency plan development. CTI’s experience, professionalism and dedication to customer service is evident by the many multi-year projects awarded to the firm.
CTI does not represent any security equipment or products, nor does it have any alliances with manufacturers or vendors offering products or services, which ensures our objectivity and provides our clients with the assurance that our only goal is total client satisfaction and the successful completion of all project tasks.
Offices: 20410 Observation Drive, Suite 203, Germantown, MD 20876, US
How many Retail jobs are open in Quincy, MA right now?
There are currently 113 open retail positions in Quincy, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Quincy, MA?
Companies currently hiring include J. Jill, CVS Health, Domino's, Quirk Auto Dealers, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Quincy, MA?
Yes — 1 of the 113 open retail positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Retail jobs in Quincy, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.