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$41k–$44k/yr
Full-time
On-site gym, Fitness classes, Personal training, Nutritional counseling, Mental health resources, Full-service cafeterias
Posted 9d ago
~40 hrs/week
Responsibilities
The Operations Associate is responsible for the timely and accurate processing of insurance policy transactions within a single line of business. They also provide exceptional service to internal and external customers while collaborating effectively with various departments.
Requirements
Candidates must have a general working knowledge of MS Office and strong organizational skills with high attention to detail. The role requires the ability to multi-task, adapt to change, and work effectively both independently and as part of a team.
Full job description
Why Arbella?
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella’s brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities.
Key Responsibilities
Demonstrate stellar customer service to both internal and external customers
Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert
Communicate with various internal departments to complete daily work, as required
Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
Able to shift priorities as needed
Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
Pursue work independently under general supervision
Manage assigned work efficiently to ensure timely completion
Requirements
General working knowledge of MS Office
Flexible and adaptable when faced with change
Ability to multi-task
Strong organizational skills and attention to detail
Quick learner, able to navigate multiple systems and products
Works well individually as well as a team
Sound customer service, communication and collaboration skills.
Able to work in a fast paced environment with a strong attention to detail.
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $41,470 ($22.00 an hour) - $44,014 ($23.35 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
Related keywords
InsuranceUnderwritingPolicy processingOperationsCustomer serviceMS OfficeNew businessRenewalsEndorsementsBillingProductAgent supportData entryProfessional developmentHybrid work
Our tagline, “Here. For Good.” is more than a commitment to our customers. It’s a promise to our employees.
Industry
Insurance
Company size
501-1,000 employees
Founded
1988
Headquarters
Quincy, MA
LinkedIn followers
11,996
Voted a Boston Business Journal Best Place to Work since 2009!
Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. Our vision is to be the best property and casualty company in the Northeast. Period. We are proud to be consistently recognized as one of the Best Places to Work by the Boston Business Journal. We think you’ll find Arbella to be a different kind of insurance company – one that does good for our employees, our customers, our independent agents, and our communities. Our people are caring, collaborative, passionate, and involved, and we work hard to support their total well-being.
Arbella is a good place to be. Come explore what it can be for you.
Arbella. Here. For Good.
Offices: 1100 Crown Colony Drive, Quincy, MA 02269-9103, US · 1 Lakeshore Center, Bridgewater, Massachusetts 02324, US · 76 Batterson Park Rd, Farmington, Connecticut 06032, US · 101 Edgewater Dr, Wakefield, Massachusetts 01880, US · 1 Interstate Dr, West Springfield, Massachusetts 01089, US
How many Customer Service & Support jobs are open in Quincy, MA right now?
There are currently 211 open customer service & support positions in Quincy, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Quincy, MA?
Companies currently hiring include State Street, Arbella Insurance Group, CVS Health, Domino's, H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Quincy, MA?
Yes — 27 of the 211 open customer service & support positions offer remote or hybrid work (11 remote, 16 hybrid).
How do I apply for Customer Service & Support jobs in Quincy, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.