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Technical Customer Support Engineer II (Technical Solutions / Support)
Pune, Maharashtra, India · On-site
Mid level$58M raised
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Product Enablement & Support Manager - Business Intelligence
Pune, Maharashtra, India · On-site
Senior+$4.8B raised
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Cab Facility
Posted 51d ago
~40 hrs/week
Responsibilities
Provide end-to-end digital platform support for global sales representatives via email, phone, and live chat. Resolve technical issues and handle service requests while working in rotational shifts.
Requirements
Requires a Bachelor's degree, preferably in Science or Engineering, and excellent English communication skills. Proficiency in Microsoft Office is required, with CRM and Azure knowledge preferred.
Full job description
Digital Support Operations – Job Description
Experience: 0–2 Years
Work Shifts: Rotational (every 4 weeks)
1st Shift: 7:00 AM – 3:30 PM
2nd Shift: 3:00 PM – 11:00 PM
3rd Shift: 11:00 PM – 7:30 AM
Cab Facility: Available
Role Overview
Join Ecolab’s Digital Support Operations team and play a key role in supporting global sales representatives with their digital portal needs. You will be responsible for resolving issues and handling service requests through email, phone calls, and live chat support.
Key Responsibilities
Provide end-to-end support for Ecolab’s digital platform users, primarily sales representatives across global regions.
Communicate effectively through email, inbound/outbound calls, and instant messaging platforms.
Work in rotational shifts based on business requirements.
Follow a Monday–Friday work schedule.
Ideal Candidate Profile
Excellent written and verbal communication skills in English.
Bachelor’s degree (preferably in Science or Engineering).
Strong analytical skills with a quick learning aptitude.
Proficiency in Microsoft Office tools such as Excel, PowerPoint, and Outlook.
A trusted partner for millions of customers, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on more than a century of innovation, Ecolab has annual sales of $16 billion, employs approximately 48,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, high tech, life sciences, hospitality and industrial markets.
For more Ecolab news and information, visit www.ecolab.com.
Offices: 1 Ecolab Place, St. Paul, MN 55102, US · Richtistrasse 7, Wallisellen, Zurich 8304, CH · Ecolab-Allee 1, Monheim am Rhein, NW 40789, DE · 90 Piedmont Industrial Dr, Winston-Salem, NC 27107, US
How many Customer Service & Support jobs are open in Pune, India right now?
There are currently 676 open customer service & support positions in Pune, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pune, India?
Companies currently hiring include Kotak Mahindra Bank, Marriott International Hotels, Inc., EXL, Titan Company Limited, Citi, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pune, India?
Yes — 144 of the 676 open customer service & support positions offer remote or hybrid work (21 remote, 123 hybrid).
How do I apply for Customer Service & Support jobs in Pune, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.