FinOps Manager I - AR (German), Global Account Receivables
Pune, Maharashtra, India · On-site
Senior$35B raised
Summary of the role The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You wil…
Skills: Accounts Receivable, Cash Application, O2C Process, German Language, Customer Service
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Skills: Problem Solving, Communication, Customer Service, Incident Management, Request Fulfilment
Marriott International Hotels, Inc.
Food & Beverage Attendant
Pune, Maharashtra, India · On-site
Entry level
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Assistant Manager Guest Services / Duty Manager - Front Office
Pune, Maharashtra, India · On-site
Mid level$4.3B raised
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Skills: Front Office Operations, Team Supervision, Opera Cloud, Guest Relations, Conflict Resolution
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Restaurant Management, Team Leadership, Guest Relations, Upselling, Inventory Management
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Human Resources Services Coordinator III (Voice/ Chat Support- US HRO, Payroll, Benefits customer service support)
Pune, Maharashtra, India · On-site
Mid level
Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workfo…
Skills: Customer Service, UKG Pro Payroll, Benefits Administration, CRM Case Management, Root Cause Analysis
Human Resources Services Coordinator III (Voice/ Chat Support- US HRO, Payroll, Benefits customer service support)
Pune, Maharashtra, India · On-site
Mid level
Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workfo…
Skills: Customer Service, US HRO, Payroll Support, Benefits Administration, CRM Case Management
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Skills: Detail-Oriented, Good Comprehension Skills, Interpretation Skills, Knowledge of Insurance, Underwriting Domain
eClerx is looking to hire an experienced professional with over 12 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will …
Premier Relationship Manager-Digital Banking Kotak 811-Sales
Pune, Maharashtra, India · On-site
Mid level
As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personali…
Premier Relationship Manager-Digital Banking Kotak 811-Sales
Pune, Maharashtra, India · On-site
Mid level
As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personali…
Skills: Relationship Management, HNI Acquisition, Cross-selling, Digital Banking, Customer Engagement
Premier Relationship Manager-Digital Banking Kotak 811-Sales
Pune, Maharashtra, India · On-site
Mid level
As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personali…
Skills: Relationship Management, HNI Acquisition, Cross-selling, Digital Banking, Customer Orientation
Premier Relationship Manager-Digital Banking Kotak 811-Sales
Pune, Maharashtra, India · On-site
Mid level
As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personali…
Skills: Relationship Management, HNI Acquisition, Cross-selling, Digital Banking, Customer Orientation
Premier Relationship Manager-Digital Banking Kotak 811-Sales
Pune, Maharashtra, India · On-site
Mid level
As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personali…
Skills: Relationship Management, HNI Acquisition, Cross-selling, Digital Banking, Financial Consulting
Premier Relationship Manager-Digital Banking Kotak 811-Sales
Pune, Maharashtra, India · On-site
Mid level
As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personali…
Skills: Relationship Management, HNI Acquisition, Cross-selling, Digital Banking, Customer Orientation
FinOps Manager I - AR (German), Global Account Receivables
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Full-time
postgraduate degree
Posted 56d ago
~40 hrs/week
Responsibilities
Manage accounts receivable, cash applications, and customer dispute resolution while maintaining SLAs. Drive process standardization and automation through JDI/Kaizen projects and perform complex payment reconciliations.
Requirements
Requires a Master's degree in Finance or Accounting and a mandatory B2 German certification. Candidates need 6-8 years of experience in the O2C domain and flexibility to work late evening or night shifts.
Full job description
Summary of the role
The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have a basic level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc. As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following: SHOULD HAVE B2 GERMAN CERTIFICATION - Ensure timely closure of payments with high degree of accuracy - Respond to customer queries through call and/or email - Research unapplied payments and work with customer to identify the root cause and resolve open issues on account - Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account - Provide growth ideas for process standardization and automation through JDI/Kaizen projects - Perform complex reconciliations on customer payments - Perform QC and conduct refresher trainings with the team on best practice sharing - Highlight and address issues with the technical teams related to the discrepancies with the ERP system
Job requirements - Excellent written and verbal communication skills with strong customer service focus - Ability to prioritize, multi-task and work with minimal supervision - Drive for continuous learning and self-development - Flexibility to change as per the changing requirements of the business - Minimum 6-8 years experience in O2C domain, preferably cash application or Customer Service - Intermediate knowledge of Excel – including working with pivot & formulas - Flexible to work in late evening/night shifts
Basic Qualifications:
- Master's degree or above in finance, accounting or related field - 3+ years of Accounts Receivable or Account Payable experience - B2 German certification mandotary
Preferred Qualifications:
- Accounts Receivable or Account Payable experience preferred
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How many Customer Service & Support jobs are open in Pune, India right now?
There are currently 676 open customer service & support positions in Pune, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pune, India?
Companies currently hiring include Kotak Mahindra Bank, Marriott International Hotels, Inc., EXL, Titan Company Limited, Citi, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pune, India?
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