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Full-time
high school, associate degree, bachelor degree
Posted 22h ago
~40 hrs/week
Responsibilities
The Field Service Scheduler coordinates and dispatches technicians to handle customer service requests, installations, and repairs. They serve as the primary point of contact to ensure efficient service delivery, parts availability, and effective communication between customers and internal teams.
Requirements
Candidates must have a high school diploma or equivalent, with an associate's or bachelor's degree preferred. Strong customer service experience, organizational skills, and proficiency in CRM and Microsoft Office applications are required.
Full job description
Milacron is looking for a Field Service Scheduler to join our team in Batavia, Ohio. In this position, you will be responsible for coordinating and scheduling field service activities to ensure timely and effective support for customers. The Field Service Scheduler serves as a key point of contact between customers, field service technicians, and internal departments, ensuring service requests are managed efficiently, communicated professionally, and supported with the necessary tooling, parts, and equipment.
Work You’ll Do:
Schedule and dispatch field service technicians in support of customer service requests, installations, repairs, retrofits, and preventive maintenance activities.
Coordinate technician assignments based on skill set, availability, customer requirements, and geographic location.
Adjust schedules as needed to accommodate emergency service calls, customer requests, and changing business priorities.
Monitor technician schedules to maximize efficiency, utilization, and customer satisfaction.
Serve as a primary point of contact between customers, field service technicians, and internal departments.
Provide customers with timely updates regarding technician schedules, arrivals, and service expectations.
Coordinate the shipment and delivery of tooling, parts, and specialized equipment required to support service activities on Milacron equipment.
Manage service requests efficiently while balancing multiple priorities in a fast-paced environment.
Maintain professional and effective communication with customers and internal stakeholders.
Support exceptional customer experiences through proactive problem-solving and service coordination.
Qualifications:
High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Customer service experience in a customer-facing role required.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to manage multiple customer onboarding activities simultaneously.
Proficiency with CRM systems and Microsoft Office applications preferred.
Knowledge of company products, services, and aftermarket support processes preferred.
Strong problem-solving and customer relationship management skills.
Ability to deliver training and effectively communicate technical information to customers.
Passion for delivering an exceptional customer experience.
Related keywords
Field ServiceSchedulerDispatchCustomer ServiceCRMMicrosoft OfficePreventive MaintenanceRetrofitsTechnical SupportLogisticsAftermarket SupportInventory CoordinationProblem-solvingCommunicationManufacturing
Milacron is a global industrial leader in the manufacturing and distribution of highly engineered and customized injection molding and extrusion solutions, and aftermarket parts and service for the plastics processing industry. The company’s 1,900 associates worldwide collaborate to serve a diverse range of end-markets, such as automotive, construction, medical, telecommunications, material handling, packaging, and much more.
With expertise in plastics spanning nearly 60 years, Milacron holds longstanding relationships with more than 27,000 customers around the world. The original equipment provider of plastics manufacturing solutions is the largest US-owned and globally served of its kind. Headquartered in Batavia, OH, USA, Milacron’s global footprint is also serviced through regional facilities in Asia, Europe, and South America.
Offices: 4165 Half Acre Road, Batavia, Ohio 45103, US
Plastics Injection Molding SystemsAftermarket Parts and ServicesExtrusion Molding SystemsCo-Injection TechnologiesHot RunnersMold ComponentsFluid TechnologiesIndustry 4.0Process Control SystemsAuxiliary Equipment
Milacron is a global industrial leader in the manufacturing and distribution of highly engineered and customized injection molding and extrusion solutions, and aftermarket parts and service for the plastics processing industry. The company’s 1,900 associates worldwide collaborate to serve a diverse range of end-markets, such as automotive, construction, medical, telecommunications, material handling, packaging, and much more.
With expertise in plastics spanning nearly 60 years, Milacron holds longstanding relationships with more than 27,000 customers around the world. The original equipment provider of plastics manufacturing solutions is the largest US-owned and globally served of its kind. Headquartered in Batavia, OH, USA, Milacron’s global footprint is also serviced through regional facilities in Asia, Europe, and South America.
Offices: 4165 Half Acre Road, Batavia, Ohio 45103, US
Plastics Injection Molding SystemsAftermarket Parts and ServicesExtrusion Molding SystemsCo-Injection TechnologiesHot RunnersMold ComponentsFluid TechnologiesIndustry 4.0Process Control SystemsAuxiliary Equipment