Porto, Portugal · Remote OK
Come and work with us. We are looking for a talented and accomplished Spanish Real-Time Analyst to monitor actual vs plan delivery at the Queue & agent level to ensure that the correct number of agents are available at t…
Skills: Real-time monitoring, Workforce management, Queue management, Intraday management, Schedule adherence
Porto, Portugal · Remote OK
Come and work with us. We are looking for a talented and accomplished Spanish Scheduler to be responsible for ensuring optimal resource allocation across all campaigns and sites. The role focuses on efficient schedule pl…
Skills: Workforce management, Scheduling, Resource allocation, Spanish, English
Porto, Portugal · On-site
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Facilities management, Front office operations, Customer service, Communication, Organization
Porto, Portugal · On-site
Queres pertencer a um projeto dinâmico e inovador em plena fase de crescimento? A AHM é uma empresa de gestão hoteleira com projetos novos em todo o país. Estamos a recrutar para a função de Host (M/F) para o nosso resta…
Skills: Customer service, Communication, Reservation management, Conflict resolution, English fluency
Porto, Portugal · On-site
A La Casa de las Carcasas é uma empresa de origem espanhola, fundada em 2013, especialista na venda de capas e acessórios para telemóvel. Rapidamente se tornou um sucesso e em pouco tempo expandiu-se por toda a Espanha, …
Skills: Customer service, Sales techniques, Stock management, Visual merchandising, Communication
Lisbon, Portugal · Hybrid
At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. We’re quickly expanding…
Skills: Field service coordination, Problem-solving, Technical troubleshooting, English, Italian
Porto, Portugal · On-site
A PRIO está a recrutar um(a) profissional para integrar a nossa equipa do posto de abastecimento da PRIO do Porto (Zona Industrial). A PRIO é a maior produtora de biocombustíveis nacional, opera e abastece uma rede de ma…
Skills: Customer service, Cashiering, Stock replenishment, Communication, Computer literacy
Porto, Portugal · On-site
Bem-vindo ao universo Caetano. Somos a organização que reúne as empresas da Salvador Caetano dedicadas à distribuição e reparação automóvel, com forte presença em Portugal e Espanha. Representamos 21 marcas automóveis, c…
Skills: Sales management, Customer relationship management, Market analysis, Business development, Customer satisfaction
Mr. BluePorto, Portugal · On-site
O Grupo empresarial GrupoTOP conta com mais de 20 anos no mercado do retalho. Em 2005, o grupo lançou a marca Mr. Blue, uma marca de moda para os homens que gostam de viver com estilo. Atualmente marcamos a nossa presenç…
Skills: Sales, Customer Service, Fashion, Customer Loyalty, Communication
Porto, Portugal · On-site
$920/hr–$1k
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Spanish native or fluent with strong English communication skills? Looking to make your career abroad in a multi…
Skills: Customer service, Spanish, English, Communication skills, Problem solving
Porto, Portugal · Remote OK
$920/hr–$1k
Come and work with us. How about join a support team of one of the most respected photographic brands? Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultu…
Skills: French, English, Customer support, Troubleshooting, Communication skills
Pero Pinheiro, Portugal · On-site
Your Job You will play a key role in delivering an exceptional customer experience while supporting business growth. You will manage relationships with an established customer portfolio, act as a trusted point of contact…
Skills: Sales, Customer Service, Account Management, Relationship Building, Negotiation
Porto, Portugal · On-site
Metyis is growing! We are looking for a Shopify Support Engineer with 3+ years of professional experience to join our Technology Team in Porto. Who we are We are Metyis, a forward-thinking, global company that collaborat…
Skills: Shopify, E-commerce, Azure, API, Webhooks
Porto, Portugal · On-site
Business Development Representative – Porto Olá! Somos a Teya. A Teya é uma empresa de pagamentos e software que ajuda as pequenas empresas a crescer. Acreditamos que o comércio local é o coração das nossas comunidades —…
Skills: Sales, Business development, Customer relationship management, Prospecting, Negotiation
Porto, Portugal · On-site
Metyis is growing! We are looking for a Shopify Support Engineer with 3+ years of professional experience to join our Technology Team in Porto. Who we are We are Metyis, a forward-thinking, global company that collaborat…
Skills: Shopify, Production support, E-commerce, Azure, Middleware
Porto, Portugal · On-site
Metyis is growing! We are looking for a Shopify Support Engineer with 3+ years of professional experience to join our Technology Team in Porto. Who we are We are Metyis, a forward-thinking, global company that collaborat…
Skills: Shopify Production Support, Azure Middleware, REST APIs, JSON, Incident Management
Porto, Portugal · On-site
Queres pertencer a um projeto dinâmico e inovador em plena fase de crescimento? A AHM é uma empresa de gestão hoteleira com projetos novos por todo o País. Estamos a recrutar para a função de Empregado/a de Mesa com conh…
Skills: Wine service, Customer service, Communication, Interpersonal skills, Complaint management
Porto, Portugal · On-site
Queres pertencer a um projeto dinâmico e inovador em plena fase de crescimento? A AHM é uma empresa de gestão hoteleira com projetos novos por todo o País. Estamos a recrutar para a função de Barman 2ª (M/F) para o nosso…
Skills: Bartending, Customer service, Communication, Interpersonal skills, HACCP
Porto, Portugal · On-site
Queres pertencer a um projeto dinâmico e inovador em plena fase de crescimento? A AHM é uma empresa de gestão hoteleira com projetos novos por todo o País. Estamos a recrutar para a função de Empregado/a de Mesa de 2ª pa…
Skills: Food and beverage service, Wine service, Customer service, Complaint management, Stock control
Porto, Portugal · On-site
Queres pertencer a um projeto dinâmico e inovador em plena fase de crescimento? A AHM é uma empresa de gestão hoteleira com projetos novos em todo o país. Estamos a recrutar para a função de Sub-Chefe de Sala (Empregado …
Skills: Food and beverage operations, Customer service, Team leadership, Staff training, Food safety compliance
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Real-Time Analyst monitors service levels and site performance to ensure effective management of incoming and outbound communication volumes. Responsibilities include queue management, intraday reforecasting, and tracking agent schedule adherence to meet KPIs.
Candidates must be proficient in Spanish and English, with previous call center or workforce management experience. Advanced proficiency in MS Excel and the ability to manage data and reporting are essential for this role.
We are looking for a talented and accomplished Spanish Real-Time Analyst to monitor actual vs plan delivery at the Queue & agent level to ensure that the correct number of agents are available at the right times to achieve the desired service level/KPI. The Real-Time Analyst is part of the Workforce Management (WFM) team and it is responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume.
As a Real-Time Analyst, your daily responsibilities will include:
Collect information for RTM:
Queue management (Within the interval):
Intraday management (Throughout the day):
Schedule Adherence (Agent level):
Reporting:
Education and experience:
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
There are currently 264 open customer service & support positions in Porto, Portugal listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Caetano Auto, Foundever, TeamViewer, nomadify, TheHouseofMercier, among others. Browse the listings above to see every active employer.
Yes — 83 of the 264 open customer service & support positions offer remote or hybrid work (33 remote, 50 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
