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Full-time
Competitive wage, Flexible hours, Associate discount, Medical coverage, 401(k) plan, Paid time off
Posted 4d ago
~40 hrs/week
Responsibilities
The Customer Experience Lead is responsible for driving front-end operations and ensuring a positive, engaging shopping experience for customers. They will direct associates, manage transactions, and maintain store merchandising standards while supporting store leadership.
Requirements
Candidates should have a strong customer service mindset and the ability to lead and motivate a team in a fast-paced environment. At least one year of retail experience is preferred, along with strong communication and organizational skills.
Full job description
If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead!
Overview:
As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.
This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.
What You’ll Do
Lead by example to deliver excellent customer service across the store
Support and coordinate daily front-end operations, including checkout flow and line management
Direct associates during your shift, adjusting priorities to meet business needs
Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
Help resolve customer concerns and escalate issues when needed
Ensure workload tasks, recovery, and merchandising standards are completed
Perform opening and/or closing duties as assigned
Support proper scheduling of breaks and front-end coverage
Troubleshoot routine register or transaction issues to minimize service disruptions
Partner with store leadership to identify and address service or execution opportunities
Assist with merchandise flow and maintain organization in stock and support areas
Reinforce company policies, safety standards, and operational procedures
What We’re Looking For
A strong customer service mindset with a passion for helping others
Ability to lead, coach, and motivate associates in a fast-paced environment
Strong communication and problem-solving skills
Ability to stay organized and adjust priorities quickly
Team-oriented with the ability to build positive working relationships
Attention to detail and commitment to operational accuracy
Flexibility to work a schedule that includes nights, weekends, and holidays
Experience:
1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Burlington Stores, Inc., headquartered in New Jersey, is a nationally recognized off-price retailer. Burlington is a Fortune 500 company and its common stock is traded on the New York Stock Exchange under the ticker symbol “BURL.” The Company operates more than 1000 stores, in 46 states, Washington D.C. and Puerto Rico, principally under the name Burlington Stores. Burlington offers an extensive selection of in-season, fashion-focused merchandise at up to 60% off other retailers' prices, including women’s ready-to-wear apparel, menswear, youth apparel, baby, beauty, footwear, accessories, home, toys, gifts, and coats.
Burlington has been certified as a Great Place to Work eight years in a row and named one of the Best Workplaces in Retail by FORTUNE®! Visit Burlingtonstores.jobs to learn more and apply today!
How many Customer Service & Support jobs are open in Plano, TX right now?
There are currently 1,526 open customer service & support positions in Plano, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Plano, TX?
Companies currently hiring include Starbucks, JPMorganChase, Samsung Electronics France, Domino's, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Plano, TX?
Yes — 137 of the 1526 open customer service & support positions offer remote or hybrid work (35 remote, 102 hybrid).
How do I apply for Customer Service & Support jobs in Plano, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.