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Full-time
high school
Health and welfare benefits, 401(k) savings plan, Tuition reimbursement, Paid time off
Posted 5d ago
~40 hrs/week
Responsibilities
The Access Services Representative is responsible for registering patients, verifying insurance benefits, and collecting demographic and financial information. They also facilitate patient flow, manage payment arrangements, and provide mobility assistance to patients within the facility.
Requirements
Candidates must possess a high school diploma or GED equivalent. The role requires excellent communication, data entry, and computer skills, along with the ability to handle stressful situations with empathy.
Full job description
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.
Essential Functions of the Role
Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
Registers patients at multiple locations and works in different department areas. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.
Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements. Negotiates payment arrangements with the patient as needed.
May be responsible for cashiering duties following established policies and procedures. This could be the main responsibility in the department.
Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs), when applicable.
Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.
Appropriately escalates potential service issues to management when necessary.
Key Success Factors
Requires good listening and communication skills, and professional telephone etiquette.
Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.
Must show high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
Excellent data entry, numeric, typing and computer navigational skills.
Basic computer skills and Microsoft Office.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
With us by your side, there's no stopping you. It's why we're creating a new kind of healthcare at Baylor Scott & White. And we're just getting started.
As the largest not-for-profit health system in the state of Texas, Baylor Scott & White promotes the health and well-being of every individual, family and community it serves. It is committed to making quality care more accessible, convenient and affordable through its integrated delivery network, which includes the Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, the Baylor Scott & White Quality Alliance and its leading digital health platform — MyBSWHealth.
Through 52 hospitals and more than 1,300 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care. Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White today serves more than three million Texans.
For more information visit: BSWHealth.com.
Offices: 3500 Gaston Ave, Dallas, Texas 75246, US
OrthopedicsGastroenterologyWomen's HealthHospitalHealthcare SystemHealthcare ProviderPrimary CareCardiologyOncologyImaging and Radiology
How many Customer Service & Support jobs are open in Plano, TX right now?
There are currently 1,526 open customer service & support positions in Plano, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Plano, TX?
Companies currently hiring include Starbucks, JPMorganChase, Samsung Electronics France, Domino's, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Plano, TX?
Yes — 137 of the 1526 open customer service & support positions offer remote or hybrid work (35 remote, 102 hybrid).
How do I apply for Customer Service & Support jobs in Plano, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.