Pasay, Metro Manila, Philippines · On-site
We are seeking a highly organized and goal-oriented Assistant Manager for Quality Excellence to join our team. The ideal candidate will play a crucial role in optimizing data management and analysis, RCA and process info…
Skills: Data Management, Data Analysis, Root Cause Analysis, Reporting, Storytelling
Pasay, Metro Manila, Philippines · On-site
POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleani…
Skills: Quality Inspection, Staff Supervision, Room Status Management, Interdepartmental Coordination, Employee Training
Pasay, Metro Manila, Philippines · On-site
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent…
Skills: Real-time Operational Monitoring, Workforce Management, Data Entry, Resource Allocation, Call Routing
Pasay, Metro Manila, Philippines · On-site
POSITION SUMMARY Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. …
Skills: Guest Service, POS Systems, Upselling, Cash Handling, Table Management
Pasay, Metro Manila, Philippines · On-site
JOB SUMMARY Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education a…
Skills: Food and Beverage Operations, Culinary Management, Customer Service, Staff Coaching, Team Leadership
Pasay, Metro Manila, Philippines · On-site
External Job Description Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you ev…
Skills: Debt Collection, Credit Limit Management, Fraud Detection, Customer Service, Communication Skills
Pasay, Metro Manila, Philippines · On-site
External Job Description Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you ev…
Skills: Debt Collection, Credit Risk Management, Customer Service, Fraud Detection, Communication Skills
Pasay, Metro Manila, Philippines · On-site
Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded …
Skills: Debt Collection, Credit Limit Management, Fraud Detection, Customer Service, Communication Skills
Pasay, Metro Manila, Philippines · On-site
Agent, Inbound Sales – RCI Position Summary This role is part of a direct consumer outreach sales organization, where the Sales Agent serves as the first point of contact for guests calling into the contact center. The A…
Skills: Sales Techniques, Customer Experience, Inbound Sales, Closing Transactions, Rapport Building
Pasay, Metro Manila, Philippines · Hybrid
POSITION SUMMARY: The Pre-Cruise Service Agent at Celebrity Cruises is part of a dynamic Global Contact Center responsible for delivering exceptional service and creating memorable vacation experiences for our customers …
Skills: Customer Service, Sales, Inbound and Outbound Calling, Reservation Management, Cross-selling
Pasay, Metro Manila, Philippines · Hybrid
POSITION SUMMARY: The Pre-Cruise Service Agent at Celebrity Cruises is part of a dynamic Global Contact Center responsible for delivering exceptional service and creating memorable vacation experiences for our customers …
Skills: Customer Service, Sales, Inbound and Outbound Calls, Reservation Management, Cross-selling
Pasay, Metro Manila, Philippines · On-site
Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-on…
Skills: Customer Experience, Coaching, Training, Quality Monitoring, Soft Skills
Pasay, Metro Manila, Philippines · On-site
The user is responsible to process all back office transactions in US P&C client area namely-Renewals, gathering reports, error clearance, gathering information etc. Primarily responsible for processing transactions as p…
Skills: Operations Management, Team Leadership, Service Delivery, Process Management, SLA Compliance
Pasay, Metro Manila, Philippines · On-site
Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certificatio…
Skills: Customer Experience, Problem Solving, Call Center Operations, Case Management, SLA Compliance
Pasay, Metro Manila, Philippines · Hybrid
Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned ac…
Skills: Classroom Management, Coaching, Mentoring, Training Material Development, Data Analysis
Pasay, Metro Manila, Philippines · On-site
Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded …
Skills: Collections, Customer Service, Inbound Call Handling, Microsoft Word, Microsoft Excel
Manila, Metro Manila, Philippines · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Technical Account Management, REST APIs, Splunk, Grafana, Payment Systems
Pasay, Metro Manila, Philippines · On-site
Improves participant decision-making process by advising participants on plan provisions. Responds to client-specific inquiries, including telephone and web correspondence. Completes transactions related to customer inqu…
Skills: Benefits Administration, Customer Service, Case Management, Call Center Operations, Participant Advising
Pasay, Metro Manila, Philippines · On-site
Improves participant decision-making process by advising participants on plan provisions. Responds to client-specific inquiries, including telephone and web correspondence. Completes transactions related to customer inqu…
Skills: Benefits Administration, Customer Service, Case Management, Call Center Operations, Participant Advising
Pasay, Metro Manila, Philippines · On-site
Improves participant decision-making process by advising participants on plan provisions. Responds to client-specific inquiries, including telephone and web correspondence. Completes transactions related to customer inqu…
Skills: Benefits Administration, Customer Service, Case Management, Call Center Operations, Participant Advising
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The Assistant Manager for Quality Excellence is responsible for optimizing data management, analysis, and process information flow. The role focuses on ensuring accuracy, efficiency, and timely reporting to drive continuous process improvement.
Candidates must have at least 3 years of Quality Assurance supervisory experience and a Lean Six Sigma Yellow Belt. Proficiency in English, advanced reporting skills, and extensive knowledge of the Life Insurance and Annuities industry are required.
We are seeking a highly organized and goal-oriented Assistant Manager for Quality Excellence to join our team. The ideal candidate will play a crucial role in optimizing data management and analysis, RCA and process information flow within the organization, ensuring accuracy, efficiency, timely reporting and process improvement.
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
There are currently 83 open customer service & support positions in Pasay, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Conduent, EXL, Metrobank, Royal Caribbean Group, Ikano Group, among others. Browse the listings above to see every active employer.
Yes — 18 of the 83 open customer service & support positions offer remote or hybrid work (3 remote, 15 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
