As an Account Management Associate, you will be responsible for directly supporting our Administrator’s travel and expense needs. As strategic owners of our customer’s experience, your role is to solve issues, communicat…
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If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of Americ…
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of Americ…
Title:Bilingual Site Coordinator Job Description: Now Hiring: Bilingual Site Coordinator- Palo Alto, CA Compensation: $70,304-$70,500 Shift: Monday-Friday, 9:00AM-6:00PM Job Overview The Site Coordinator will be responsi…
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Overview Your Career Upgrade Starts Today! Sares Regis Group Residential of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on multifamily communities i…
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Retail Sales Consultant - Part Time - Stanford - Palo Alto, CA
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$19/hr–$22/hr
Entry level$629M raised
Pay range 19.41 - 22.65 Hourly with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position. Click here to view our CA Job Applicant Policy…
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of Americ…
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Sales & Service Representative (Universal Banker) $2K sign on bonus
Palo Alto, California, United States · On-site
Entry level$33M raised
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Palo Alto, California, United States · On-site
$25/hr–$29/hr
Entry level$2.6B raised
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barista - Store# 09870, 361 CALIFORNIA - PALO ALTO
Palo Alto, California, United States · On-site
$20/hr–$22/hr
Entry level$2.6B raised
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
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$32/hr–$43/hr
Full-time
bachelor degree
Posted 13d ago
~40 hrs/week
Responsibilities
You will support customer travel and expense needs while acting as a strategic owner of the customer experience to drive adoption and retention. Additionally, you will partner with Commercial Account Managers to maximize revenue opportunities and provide internal feedback to improve product development.
Requirements
Candidates must have a bachelor's degree and 1-2 years of experience in sales or account management within a SaaS environment. Strong organizational skills, a data-driven mindset, and excellent communication abilities are required for this role.
Full job description
As an Account Management Associate, you will be responsible for directly supporting our Administrator’s travel and expense needs. As strategic owners of our customer’s experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.
What You'll Do:
Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention
Refine segmentation for the Scaled book to inform engagement strategies
Renew, process and negotiate contracts
What We're Looking For:
Bachelor’s degree or similar relevant working experience
1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
Excellent project management and organizational skills
Data-driven approach to continuously drive additional efficiency
Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
Passion for deeply understanding a product in order to provide solutions for customers
Attention to detail and excellent communication skills are a must
Passion for travel and focusing on the customer experience
High energy, go-getter with fresh ideas who takes the initiative to get things done
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$32—$43 USD
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight:Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Offices: 3045 Park Blvd, Palo Alto, California 94306, US · 181 Fremont St, San Francisco, California 94105, US · 115 W 18th St, 6th Floor, New York, NY 10011, US · 3401 Olympus Blvd, Suite 525, Dallas, Texas 75019, US · 81–87 High Holborn, 6th Floor, London, England WC1V 6DF, GB
How many Customer Service & Support jobs are open in Palo Alto, CA right now?
There are currently 505 open customer service & support positions in Palo Alto, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Palo Alto, CA?
Companies currently hiring include Macy's, Stanford Health Care, Stanford Medicine Children's Health, Saks Fifth Avenue, Bloomingdale's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Palo Alto, CA?
Yes — 43 of the 505 open customer service & support positions offer remote or hybrid work (15 remote, 28 hybrid).
How do I apply for Customer Service & Support jobs in Palo Alto, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.