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Williams-Sonoma, Inc.
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Full-time
Posted 9d ago
~40 hrs/week
Responsibilities
The Lead supports the store leadership team by facilitating meaningful customer experiences and ensuring operational readiness. They act as a role model and mentor to team members while driving sales and maintaining store performance goals.
Requirements
Candidates must have experience in retail or sales and demonstrated experience in mentoring or leading others. Availability to work a flexible schedule including nights, weekends, and holidays is required.
Full job description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team, playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions.
A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team. You spend the majority of your time with the team and customers, identifying ownership opportunities and supporting team members across the whole store.
Description
Lead, act as a role model, mentor, and encourage customer engagement.
Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.
Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.
Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.
Energize, inform, and align team members on store performance goals, priorities, and communication.
Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate.
Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Minimum Qualifications
You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.
Have experience mentoring or leading others personally or professionally.
Preferred Qualifications
You can:
Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.
Resolve conflict and settle differences in productive ways.
Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Demonstrate excellent attention to detail and organization skills.
Work autonomously and be willing to take initiative without close supervision.
Drive results both individually and through enabling others by leading and collaborating.
Allocate resources and adjust processes to provide an exceptional customer experience.
Communicate effectively and tailor your communication style to different audiences.
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.
Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
Offices: 1 Apple Park Way, Cupertino, California 95014, US
How many Customer Service & Support jobs are open in Palo Alto, CA right now?
There are currently 505 open customer service & support positions in Palo Alto, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Palo Alto, CA?
Companies currently hiring include Macy's, Stanford Health Care, Stanford Medicine Children's Health, Saks Fifth Avenue, Bloomingdale's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Palo Alto, CA?
Yes — 43 of the 505 open customer service & support positions offer remote or hybrid work (15 remote, 28 hybrid).
How do I apply for Customer Service & Support jobs in Palo Alto, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.