Customer Service & Support Jobs in Palo Alto, CA (Now Hiring) — 505 open — Page 16
The Westin Palo Alto
Lobby Ambassador/Bellperson
Palo Alto, California, United States · On-site
Entry level
The Lobby Ambassador/Bell person is the first point of contact with hotel guests. This position is responsible for greeting and providing a positive impression upon guest arrival/departure. The Lobby Ambassador/ Bell per…
Skills: Guest service, Communication skills, Interpersonal skills, Conflict resolution, Multitasking
Fulfillment Specialist Stores Part Time Lead-Town and Country Village-Palo Alto, CA
Palo Alto, California, United States · On-site
Entry level
Description EVEREVE inspires women to move forward in their fashion so that they feel fully alive. By offering modern, curated trends from 150+ brands, including our own best-selling line—along with warm, genuine advice—…
Skills: Order fulfillment, Inventory management, Time management, Multitasking, Computer skills
Description EVEREVE inspires women to move forward in their fashion so that they feel fully alive. By offering modern, curated trends from 150+ brands, including our own best-selling line—along with warm, genuine advice—…
Company Description For over 160 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched qual…
Description Veterans encouraged to apply No prior automotive industry experience is required to apply! The Detail Technician plays a vital role in maintaining the appearance and value of vehicles at the dealership. You'l…
Job DetailsJob Location: Palo Alto, CA 94301Position Type: Part TimeSalary Range: $22.00 - $22.00 HourlyJob Category: TransportationAll About Parking Inc. is an equal opportunity employer, dedicated to a policy of non- d…
Skills: Valet parking, Customer service, Vehicle operation, EV charging management, Traffic control
Piazza's Fine Foods Corporate Office
Meat Clerk
Palo Alto, California, United States · On-site
Entry level
Position Summary The Meat Clerk is responsible for providing excellent customer service while supporting the day-to-day operations of the Meat Department. Responsibilities include stocking, weighing, wrapping, pricing, d…
About the Role As a seasonal Tax Associate at H&R Block, you’ll begin a career in tax and client services—no prior tax experience required. With training and support from day one, you’ll work directly w…
Skills: Tax preparation, Client services, Communication, Problem-solving, Customer service
H&R Block
Tax Associate
Palo Alto, California, United States · On-site
Entry level
About the Role As a seasonal Tax Associate at H&R Block, you’ll begin a career in tax and client services—no prior tax experience required. With training and support from day one, you’ll work directly w…
Skills: Tax preparation, Client services, Communication, Problem-solving, Customer service
Business Unit What the Role Entails Hunt and generate new business opportunities by identifying and targeting key accounts Build and maintain strong relationships with key customers, understanding their needs and providi…
Retail Sales Ambassador - Intimates, Stanford Shopping Center - Full Time
Palo Alto, California, United States · On-site
$18/hr–$23/hr
Entry level$5.0B raised
Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
YAYOI Japanese Restaurant in Palo Alto is Hiring Servers! We are looking for friendly and motivated Servers to join our team! Position: Server Location: Palo Alto, CA Pay: Starting at $18.70/hour + Tips If you enjoy work…
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtaposit…
Skills: Customer service, Sales, Retail operations, Loss prevention, Visual merchandising
Job ID: 292869 Store Name/Number: CA-Stanford (0048) Address: 355 Stanford Shopping Center, Palo Alto, CA 94304, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Part Time Position Type: Regul…
Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's …
Why Work at AC Palo Alto? AC Hotel Palo Alto is where innovation meets hospitality. Nestled in the heart of Silicon Valley, it offers a sleek, modern workspace surrounded by creativity, culture, and cutting-edge tech. Wi…
Skills: Housekeeping, Attention to detail, Cleaning, Sanitation, Customer service
Why Work at Hotel Citrine? Hotel Citrine, a Tribute Portfolio Hotel is a vibrant, design-forward Tribute Portfolio hotel in Palo Alto where sustainability, style, and Silicon Valley spirit converge. With 150 eco-consciou…
Skills: Leadership, Fine dining service, Staff training, Menu knowledge, Wine service
Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transm…
Work Schedule: Shift work providing 24-hour coverage, seven days a week, including weekends and Federal holidays. Schedules may include day, evening, overnight, relief, and emergency coverage. Place of Performance Servic…
Skills: Telephone operations, Switchboard operation, Emergency communication, Cisco Finesse, Radio communication
The Lobby Ambassador acts as the first point of contact for hotel guests, responsible for greeting arrivals, managing luggage, and providing property orientations. They also facilitate communication between hotel departments to ensure guest satisfaction and resolve any concerns professionally.
Requirements
Candidates must possess a high school diploma or equivalent and have prior guest service experience. Strong verbal and written communication skills in English, along with the physical ability to lift 50 lbs and stand for extended periods, are required.
Full job description
The Lobby Ambassador/Bell person is the first point of contact with hotel guests. This position is responsible for greeting and providing a positive impression upon guest arrival/departure. The Lobby Ambassador/ Bell person will escort guests to the hotel check-in area and to and from their accommodations when necessary. This position will orient guests with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable. Guest Service responsibilities will vary and are inclusive of handling guest luggage, delivery of messages, packages, etc.
At all times, the Lobby Ambassador/ Bell person is expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.
OVERALL OPERATIONAL RESPONSIBILITIES
Follow all guidelines, policies and procedures as outlined by PHM’s Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc.
Demonstrate brand standards, behaviors, hallmarks and mandates.
Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors.
Promote hotel services, facilities and anticipate guest’s needs to promote higher guest satisfaction.
Greet all guests and or associates upon contact.
Greet guests pleasantly as they approach the porte cochere and hotel entrance.
Assist with removing luggage from guest vehicle, carrying luggage into the hotel, holding the leashes of pets or managing doors.
Relieve guests of their luggage on arrival, store it and log it.
Escort guest into the lobby and to the reception desk.
Assist with escorting guests to their room and or other hotel area as needed.
Deliver various Guest Service related items to guest room and/or applicable meeting space (i.e. delivery of messages, packages, amenities, guest gifts, etc.). Make deliveries to guest rooms as instructed.
Interpersonal Relationships
Spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty.
Resolve and address all guest and associate questions and or concerns in a timely, creative and professional manner. Report any issues, concerns and or suggestions to management.
Must have good communication skills. Have constant communication with all hotel departments in order to ensure guest satisfaction. (I.e. guests, wait staff, cooks, and supervisor, etc.).
Acknowledge guest by name with each opportunity.
Qualifications
High School Diploma or equivalent
Minimum guest service experience, equivalent, or a combination of education and experience.
Knowledge
Understand hotel function and guest profiles.
Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction.
Skills
Business communication skills both verbal and written in English.
Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.
Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.
Abilities
Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
Ability to learn new software and computer systems.
Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.
Physical Requirements
Prolonged standing/walking for 8+ hours.
Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.
Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. Sheraton Palo Alto Hotel is one out of 7 hotels within PHM. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the Marriott brand, we pursue excellence in everything we do!
We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and knowledgeable Lobby Ambassador/ Bell person to join our family! The Lobby Ambassador/ Bell person is responsible for greeting guests and providing a pleasant hotel stay and memorable experience. The Lobby Ambassador/ Bell person has knowledge of the local area including restaurants, landmarks, shopping centers and or local attraction. The Lobby Ambassador/ Bell person will greet and provide a positive impression upon guest arrival/ departure and will handle other duties as assigned. The Lobby Ambassador/ Bell person is an integral part of our team at the property and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.
If this position and Sheraton Palo Alto Hotel (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!
The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position, and are solely a guideline for these positions.
How many Customer Service & Support jobs are open in Palo Alto, CA right now?
There are currently 505 open customer service & support positions in Palo Alto, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Palo Alto, CA?
Companies currently hiring include Macy's, Stanford Health Care, Stanford Medicine Children's Health, Saks Fifth Avenue, Bloomingdale's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Palo Alto, CA?
Yes — 45 of the 505 open customer service & support positions offer remote or hybrid work (15 remote, 30 hybrid).
How do I apply for Customer Service & Support jobs in Palo Alto, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.