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Full-time
Health care options, Medical insurance, Dental insurance, Vision insurance, Recognition programs, Travel discounts
Posted 2d ago
~40 hrs/week
Responsibilities
Facilitates daily recreational programs and activities for guests of all ages while ensuring high-quality service and engagement. Monitors program effectiveness and manages communication materials to promote resort events and activities.
Requirements
Requires basic math and cash handling skills, proficiency in MS Office, and the ability to work outdoors in various climates. Candidates must possess excellent guest relations skills and the ability to communicate effectively with diverse age groups.
Full job description
The stunning Tuscany Village, Hilton Grand Vacations Resort is looking for a talented hospitality professional to complete our customer service-oriented team. Located on 34 acres of lush tropical landscape in close proximity to Orlando’s major theme parks, shopping and dining attractions, our 720 keys property offers the perfect opportunity to showcase your customer service skills while learning and growing your career in hospitality with one of the most reputable brands. If you thrive on building personal connections with Owners, creating wonderful vacation memories for all guests and being part of a supportive, performance focused teams- then you belong with us. We were named on Newsweek’s “Top Global 100 Most Loved Workplaces”, so if you are looking to join a property with a people-first culture that recognizes performance, you have arrived! Apply today!
Extraordinary People, Exceptional Benefits:
Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!
Responsibilities:
Facilitates recreational programs and activities on a day-to-day basis for all age groups according to the needs and interests of owners/members/guests, resort requirements, and seasonal opportunities.
Prioritize and instruct specific classes, activities, and events, including special events, holiday programs, competitions, mixers, and other group activities.
Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program interest.
Evaluates programs/activities for effectiveness and participation seeking new and exciting ideas for enhancement of the programs.
Always provides outstanding owner/member/guest service including answering inquiries, providing information, and general problem solving.
Positively communicates with small to large groups for programs and activities. Includes using microphones in an entertainment capacity.
Schedule Details: Our Recreation / Activities Department operates 7 days per week including holidays. Shifts range between 6:00 am through 11:00 pm. Upon hire, you will receive your schedule. We offer paid training.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role, you must possess the following minimum qualifications and experience:
Basic math and cash handling skills.
Proficient in MS Office and basic desktop publishing applications.
Able to work outdoors in all climates.
Excellent guest relations skills.
Able to interact with all age groups.
Able to speak, read, write, and understand the English language to complete job requirements and to connect with co-workers and guests/owners.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Previous customer service experience
Hospitality experience
Public speaking experience
Audio-visual equipment operation
Knowledge of a wide variety of recreation activities and programs including their development and implementation.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Responsibilities
Facilitates recreational programs and activities on a day-to-day basis for all age groups according to the needs and interests of owners/members/guests, resort requirements, and seasonal opportunities.
Prioritize and instruct specific classes, activities, and events, including special events, holiday programs, competitions, mixers, and other group activities.
Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program interest.
Evaluates programs/activities for effectiveness and participation seeking new and exciting ideas for enhancement of the programs.
Always provides outstanding owner/member/guest service including answering inquiries, providing information, and general problem solving.
Positively communicates with small to large groups for programs and activities. Includes using microphones in an entertainment capacity.
Schedule Details: Our Recreation / Activities Department operates 7 days per week including holidays. Shifts range between 6:00 am through 11:00 pm. Upon hire, you will receive your schedule. We offer paid training.
Qualifications
To fulfill this role, you must possess the following minimum qualifications and experience:
Basic math and cash handling skills.
Proficient in MS Office and basic desktop publishing applications.
Able to work outdoors in all climates.
Excellent guest relations skills.
Able to interact with all age groups.
Able to speak, read, write, and understand the English language to complete job requirements and to connect with co-workers and guests/owners.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Previous customer service experience
Hospitality experience
Public speaking experience
Audio-visual equipment operation
Knowledge of a wide variety of recreation activities and programs including their development and implementation.
We offer unique career opportunities in the most sought-after vacation destinations around the world.
Industry
Hospitality
Company size
10,001+ employees
Founded
1992
Headquarters
Orlando, FL
LinkedIn followers
90,521
Total funding
$6.3B
Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.
Offices: 5323 Millenia Lakes Boulevard, Suite 400, Orlando, FL 32839, US · 6355 MetroWest Boulevard, Suite 180, Orlando, Florida 32835, US
How many Customer Service & Support jobs are open in Orlando, FL right now?
There are currently 3,968 open customer service & support positions in Orlando, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Orlando, FL?
Companies currently hiring include Hilton Grand Vacations, Domino's, Marriott International Hotels, Inc., Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Orlando, FL?
Yes — 323 of the 3968 open customer service & support positions offer remote or hybrid work (203 remote, 120 hybrid).
How do I apply for Customer Service & Support jobs in Orlando, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.