Norfolk, Virginia, United States · On-site
$16/hr–$25/hr
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: Supports Operations through call listening and monitoring, validat…
Skills: Call monitoring, Compliance auditing, Process improvement, Data analysis, SQL
Norfolk, Virginia, United States · On-site
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and it…
Skills: Customer service, Logistics, Supply chain management, International trade, Import/export regulations
Enterprise MobilityNorfolk, Virginia, United States · On-site
Overview If you’re looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills. For a university/college student, the real-world professional experi…
Skills: Sales, Customer service, Leadership, Marketing strategy, Fleet management
Norfolk, Virginia, United States · On-site
$15/hr–$16/hr
Hotel : Norfolk Sheraton777 Waterside DriveNorfolk, VA 23510 Full timeCompensation Range : $15.60 - $16.38 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the s…
Skills: Customer service, Problem solving, Hospitality management, Team leadership, Communication
U-HaulNorfolk, Virginia, United States · On-site
United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Compensation Range: $12.00 to $13.00 Hourly Location: 5609 Ra…
Skills: Customer service, Equipment maintenance, Inventory management, U-Scan technology, Propane filling
Norfolk, Virginia, United States · On-site
$17/hr–$21/hr
Overview Liberty Military Housing – Own your passion for service! About Liberty Military Housing Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership wi…
Skills: Customer service, Sales, Communication, Time management, Detail oriented
PROFESSIONAL HOSPITALITY RESOURCES, INC.Norfolk, Virginia, United States · On-site
Overview The Banquet Server is responsible for food and drink service at banquet events. The Banquet Server will also assist with the set up, break down and clean up of all banquet functions in accordance with the BEO an…
Skills: Food service, Beverage service, Event setup, Event breakdown, Sanitation
Norfolk, Virginia, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Operational management, Staff supervision, Training and development, Conflict resolution, Scheduling
U-HaulNorfolk, Virginia, United States · On-site
United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Compensation Range: $15.00 to $17.00 Hourly Location: 5609 Ra…
Skills: Forklift operation, Warehouse operations, Customer service, Loading and unloading, Inventory inspection
Norfolk, Virginia, United States · On-site
Market Service Manager UniFirst seeking a Market Service Manager to join our team! The Market Service Manager will oversee all operation aspects of the service department to ensure our ability to keep Customers for Life.…
Skills: Team leadership, Customer service, Recruiting, Training and development, Relationship management
Norfolk, Virginia, United States · On-site
$55k–$65k/yr
Overview Role: Food Service Director / Dining Services Director Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility. At HCSG, we are passionate abo…
Skills: Food service management, Personnel supervision, Inventory management, Food safety compliance, Quality control
Norfolk, Virginia, United States · On-site
Job Summary: Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects…
Skills: Customer service, Sales techniques, Cash handling, Merchandising, Inventory management
Norfolk, Virginia, United States · On-site
Job Summary: As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers! You get to highlight our brand and image while contributing to building our reputation as a comp…
Skills: Customer Service, Sales, Team Leadership, Inventory Management, Cash Handling
Norfolk, Virginia, United States · On-site
$40k–$50k/yr
Ready to level up your career? At Prime Communications, you'll earn competitive pay, develop valuable sales skills, and have the opportunity to grow into leadership roles with the largest authorized AT&T retailer in the …
Skills: Sales, Customer service, Communication skills, Relationship building, Goal-oriented
Norfolk, Virginia, United States · On-site
As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynami…
Skills: Guest service, Hospitality, Ground service equipment operation, Aircraft ground services, Communication
Norfolk, Virginia, United States · On-site
$18/hr–$20/hr
Company: Virginia Eye Consultants Job Title: Patient Experience Coordinator Reports To: Operations Manager Location: Norfolk, VA and requires travel to all VEC offices. We pay mileage! Pay: $18-20 DOE The primary goal of…
Skills: Patient experience, Clinic management, Concierge service, Communication, Inventory management
Norfolk, Virginia, United States · On-site
$18/hr–$20/hr
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to en…
Skills: Customer service, Patient coordination, Clinic management, Communication, Inventory management
Norfolk, Virginia, United States · On-site
4845 Brookside Court Norfolk VA 23502 United States Pay: 21.52 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Fleet Maintenance Fueler Washer at Penske, you’ll do exactly t…
Skills: Vehicle maintenance, Customer service, Communication, Teamwork, Mechanical ability
Norfolk, Virginia, United States · On-site
Overview Role: Laundry Worker Join Healthcare Services Group (HCSG) as a Laundry Worker, where you will play a crucial role in maintaining the cleanliness and availability of linens and garments in a long-term care facil…
Skills: Laundry operations, Linen management, Infection control, Universal precautions, Customer service
Norfolk, Virginia, United States · On-site
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and tr…
Skills: Customer service, Communication, Teamwork, Vessel maintenance, Docking assistance
Norfolk, Virginia, United States • On-site
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The specialist monitors inbound and outbound calls to ensure compliance with standards and identifies process gaps to recommend improvements. They also collaborate with management to implement retraining and validate the effectiveness of quality reporting controls.
Candidates must have at least one year of collections or performance monitoring experience and proficiency in Microsoft Office products. Familiarity with federal and state collection laws and experience with quality monitoring applications like NICE is preferred.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Supports Operations through call listening and monitoring, validation testing of process controls, forecasting future process control needs, and partners with management to implement retraining for high-risk compliance areas within Operations. Identifies process gaps, reports findings and recommends process training and enhancements.Key Responsibilities:
Reviews and monitors inbound and outbound consumer calls to evaluate adherence to defined standards for accuracy, adherence, and customer service; provides compliance findings to Operations leadership and ensures that all necessary follow up is documented.
Provides constructive and accurate written feedback to Management on required compliance and operational improvements
Validates and tests the effectiveness of Operations quality reporting that serve as key process controls for Operations as assigned and reports findings.
Makes recommendations to improve compliance reporting, increase efficiency, and maximize Quality Assurance resources for Operations.
Collaborates with Management, Quality Assurance, and Operations to design and implement process improvement to existing controls and forecast future needs.
Establishes strategic partnerships with internal and external business partners to achieve process management goals
Routinely updates management on the status of assigned projects, deliverables, and deadlines.
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Participates in Compliance audits and remediation
Utilizes SQL, Access, Sharepoint, NICE and Microsoft Office products to gather data Professional
Experience/Qualifications:
One year collections experience or related experience and/or monitoring employee performance
Familiar with Collection policies and other appropriate Federal and State laws governing the industry
Ability to perform advanced research and analysis, report findings, recommend and implement process improvements.
Ability to communicate information accurately and in professional business formats.
Prefer experience using quality monitoring application (NICE)
Must be proficient in Word, Excel, PowerPoint and Outlook.
Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. This position is a sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Salary Range:
$16.88 - $25.34PRA Group has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, specific working location and market position. This posted salary range is a good faith and reasonable estimate, and PRA Group reserves the right to adjust this range depending on the qualifications and location of the selected candidate. In addition to base salary, PRA may offer additional benefits to include performance based bonus programs and/or equity programs depending on the position. PRA offers paid time off, medical, dental, vision, 401k match, life insurance, and other benefits to assist with the physical and mental wellbeing of our employees.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt and provide a broad range of additional revenue and recovery services to business clients. Our employees around the world play a key role in shaping our identity. By doing things the right way for the right reasons, treating others with fairness and respect, and valuing diversity and inclusion, our employees will sustain us into the future. Our company culture is the foundation for everything we do. Since our founding, we have been focused on making a difference. We make it a priority to strengthen the communities where we work and live. Our employees support the mission in both time and money. To enhance that generosity, we match their contributions and we honor their civic spirit with paid time off to participate in Volunteer Days.
Offices: PRA Group, 120 Corporate Blvd., Norfolk, VA 23502, US · 4825 Hwy 45 Bypass, Jackson, Tennessee 38305, US · NetCenter, 5200 West Mercury Blvd, Suite 285, Hampton, VA 23605, US · 500 West First Avenue, Hutchinson, Kansas 67504, US · 6341 Grapevine Hwy, North Richland Hills, Texas, US
There are currently 960 open customer service & support positions in Norfolk, VA listed on Clera. New openings are added daily as companies post roles.
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