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Full-time
high school
Posted 49d ago
Apply by Jul 25
~40 hrs/week
Responsibilities
The representative handles patient billing inquiries, resolves account disputes, and processes credit card payments using EPIC. They are also responsible for managing budget plans, itemized statements, and financial interviews.
Requirements
Candidates must have customer service experience and knowledge of CPT, ICD10, and carrier EOBs. A high school diploma is required, and one year of experience in a medical office setting is preferred.
Full job description
Overview
EVMS Medical Group at ODU is seeking a Patient Account Representative. This is a customer service representative position to handle/resolve patient issues and answer billing account questions. The representative is responsible for reaching out on the patient's behalf to the clinics for any department disputes. The daily responsibilities include taking inbound patient calls, placing outbound calls regarding balance on accounts, process credit card payments in EPIC, work all mail correspondence to include return mail, set up and monitor budget plans, process requests for itemized statements, and complete financial interviews.
Responsibilities
Taking inbound patient calls
Placing outbound calls on balances on account
Research and process all mail correspondence
Process credit card payment in EPIC to patient accounts.
Qualifications
Minimum Qualifications and Skills:
Customer service experience, CPT/ICD10 knowledge, familiar with carrier explanation of benefits (EOB)
Preferred Qualifications:
One year experience in a medical office setting. High School Diploma or its equivalent.
How many Customer Service & Support jobs are open in Norfolk, VA right now?
There are currently 957 open customer service & support positions in Norfolk, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Norfolk, VA?
Companies currently hiring include Sentara Health, Allied Universal, Dollar Tree Stores, Commonwealth Lodging Management, LLC, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Norfolk, VA?
Yes — 43 of the 957 open customer service & support positions offer remote or hybrid work (20 remote, 23 hybrid).
How do I apply for Customer Service & Support jobs in Norfolk, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.