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Full-time
bachelor degree, postgraduate degree
Posted 9d ago
~40 hrs/week
Responsibilities
The Field Service Engineer is responsible for the on-site installation, maintenance, and repair of company and multi-vendor systems, including hardware, software, and networking products. They ensure customer satisfaction by providing technical support, preventive maintenance, and training while managing product escalations.
Requirements
Candidates must hold a Bachelor's or Master's degree or equivalent, with minimal to no prior relevant work experience required. The role necessitates the ability to meet customer/vendor credentialing requirements and a willingness to travel 75% of the time.
Full job description
Job Description
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
May have knowledge of third-party products.
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
May train other field engineers or customers.
May calibrate equipment on-site for large volume customers.
May qualify leads.
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Qualifications
Bachelor's or Master's Degree or equivalent.
Post-graduate, certification, and/or license may be required.
Generally, requires minimal to no prior relevant work experience.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
75% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
Related keywords
Field Service EngineerHardwareSoftwareNetworkingInstallationMaintenanceRepairSystem integrationDiagnosticsPreventive maintenanceTechnical supportCalibrationCustomer satisfactionAgilent TechnologiesField engineeringTechnical training
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
Offices: 5301 Stevens Creek Boulevard, Santa Clara, CA 95051, US · Produktionsvej 42, Ejby, Capital Region 2600, DK · Hi-Tech City Road, Hyderabad, TS 500081, IN · 1 Yishun Ave 7, Singapore, Singapore 768923, SG · Calle Jose Echegaray, 8, Las Rozas de Madrid, Community of Madrid 28232, ES
How many Customer Service & Support jobs are open in Mumbai City, India right now?
There are currently 502 open customer service & support positions in Mumbai City, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mumbai City, India?
Companies currently hiring include Accenture, NTT DATA, Inc., DBS Bank, A.P. Moller - Maersk, NCR Atleos, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mumbai City, India?
Yes — 76 of the 502 open customer service & support positions offer remote or hybrid work (17 remote, 59 hybrid).
How do I apply for Customer Service & Support jobs in Mumbai City, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.