Milan, Lombardy, Italy · On-site
$38k–$57k/yr
Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health a…
Skills: Client relationship management, Pharmaceutical industry knowledge, Data analysis, Customer service, Problem solving
Milan, Lombardy, Italy · Hybrid
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference…
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AbbottMilan, Lombardy, Italy · On-site
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Milan, Lombardy, Italy · On-site
Diventa parte di una storia iconica: Da Calvin Klein crediamo nell’importanza di promuovere una cultura inclusiva e collaborativa, celebrando prospettive, esperienze e valori diversi per creare un legame autentico con i …
Skills: Sales Techniques, Customer Loyalty, Customer Service, Inventory Management, Communication Skills
Milan, Lombardy, Italy · On-site
In qualità di Sales Representative, svolgerai un ruolo chiave nel promuovere la crescita delle vendite e nel rafforzare le relazioni con i clienti all'interno del territorio assegnato. Lavorando con il principale marchio…
Skills: Sales performance management, Account management, Relationship building, Negotiation, Strategic planning
Milan, Lombardy, Italy · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Hospitality, Customer service, Communication skills, Interpersonal skills, Attention to detail
Milan, Lombardy, Italy · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Our Futureforce University Recru…
Skills: Consultative selling, Business development, Customer analysis, Strategic engagement, Sales cycle support
Milan, Lombardy, Italy · On-site
$600/hr–$800/hr
Diventa parte di una storia iconica: TOMMY HILFIGER è uno dei marchi lifestyle globali più riconosciuti al mondo e, dal 1985, accoglie ed ispira consumatori di ogni parte del mondo. Fondato originariamente a New York e i…
Skills: Sales techniques, Customer loyalty, Product knowledge, Retail operations, Communication
Milan, Lombardy, Italy · On-site
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Skills: Equipment Maintenance, Repair, Customer Relationship Management, Project Management, Digital Literacy
Buccinasco, Lombardy, Italy · On-site
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Milan, Lombardy, Italy · On-site
$22k–$27k/yr
Site Team Leader/ Capoturno - Fixed Term Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transfo…
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Milan, Lombardy, Italy · On-site
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Skills: Client support, Data analytics, Troubleshooting, Root cause analysis, AI systems
Milan, Lombardy, Italy · On-site
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Skills: Team management, Sales management, Customer service, Product management, Visual merchandising
Mirpuri Group USA - PANDORA Jewelry DivisionMilan, Lombardy, Italy · On-site
Se hai mai sognato di far parte della più grande azienda di gioielli al mondo, ecco la tua occasione! Pandora è il più grande marchio di gioielli al mondo, specializzato nella progettazione, creazione e commercializzazio…
Skills: Customer Relationship Management, Proactivity, Creativity, Determination, Collaboration
Milan, Lombardy, Italy · On-site
Sede: Pizzikotto Milano Bisceglie Inquadramento: 6° - 5° livello CCNL Pubblici Esercizi, Ristorazione Collettiva e Commerciale e Turismo sulla base del ruolo, dell’inquadramento e dell’esperienza rilevante, secondo crite…
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AbbottNaples, Campania, Italy · On-site
Job Description We are looking for a Field Technical Engineer to join our Electrophysiology Team in Italy. 1. Primary Objective of Position The incumbent is responsible for the promotion of Abbott EP Product lines throug…
Skills: Electrophysiology, Biomedical Engineering, Electrical Engineering, Technical Support, Transcatheter Ablation
Milan, Lombardy, Italy · Hybrid
Title: STAGE - Innovation & Customer Digital Channels | Virtual Assistant, IVR & Automation – Sky Italia Durata: 6 mesi Full-Time ABOUT US Sky è la tech media company che rende l’intrattenimento e la connettività un’espe…
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Milan, Lombardy, Italy · On-site
SynergenX-Low T Center-HerKare, are leading providers of hormone replacement and targeted wellness services, are seeking qualified Patient Services Coordinator to join our team! This is a great opportunity to jump start …
Skills: Customer service, Communication skills, Medical terminology, Clinic procedures, Billing
Milan, Lombardy, Italy · On-site
Borsa Italiana Spa, the company responsible for the organization and management of Italian financial markets, provides an internship opportunity in Euronext Securities, leading provider of efficient and secure financial …
Skills: Account Management, Financial Markets, Settlement, Custody, Analytical Skills
Milan, Lombardy, Italy · On-site
Borsa Italiana Spa, the company responsible for the organization and management of Italian financial markets, provides an internship opportunity in Euronext Securities, leading provider of efficient and secure financial …
Skills: Account management, Settlement, Custody services, Analytical skills, Quantitative skills
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The specialist ensures clients obtain maximum value from products and services while maintaining effective business relationships. They are responsible for monitoring performance against service agreements and ensuring that all deliverables meet quality and timeliness specifications.
Candidates must hold a Bachelor's degree or have four years of related work experience, including specific experience as an IQVIA Client Service Representative. Proficiency in PC applications like Excel and extensive knowledge of the pharmaceutical industry are mandatory requirements.
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.
Job Overview
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Essential Functions
• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
• Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
• May conduct product/services and process training for clients and other employees.
• May conduct service meetings at client sites.
• Represents IQVIA on external client projects.
• May mentor and lead other client service reps and represent the manager in their absence.
Qualifications - Our ideal candidate will have
• Bachelor's Degree Req or Four (4) years of related work experience Req
• One (1) to two (2) years experience as an IQVIA Client Service Representative Req
• Broad knowledge of the concepts, practices and procedures of the client service representative field Req
• Extensive knowledge of IQVIA products and the Pharmaceutical industry Req
• Meeting facilitation, presentation and training experience Req
• Proficiency in PC applications, such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Ability to travel to clients and IQVIA offices as appropriate
• Accreditation preferred in multiple business lines of IMS service certification program Req
PLEASE SUBMIT YOUR CV IN ENGLISH! THIS ROLE IS NOT OPEN TO VISA SPONSORSHIP.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is €38,000.00 - €57,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.IQVIA (NYSE:IQV) is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. IQVIA’s portfolio of solutions are powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies and extensive domain expertise. With approximately 88,000 employees in over 100 countries, including experts in healthcare, life sciences, data science, technology and operational excellence, IQVIA is dedicated to accelerating the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific progress, in an effort to advance healthcare. To learn more, visit www.iqvia.com.
Offices: 2400 Ellis Rd, Durham, North Carolina 27703, US
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