Roma, Lazio, Italy · Hybrid
MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your t…
Skills: People Leadership, Customer Success Management, Recruiting, Coaching and Mentoring, Customer Retention
Milan, Lombardy, Italy · On-site
$23k–$26k/yr
BARTENDER In Rocco Forte Hotels ci guidano valori forti che rispecchiano la cultura della famiglia Forte e promuoviamo l’unicità delle nostre destinazioni grazie alla personalità dei nostri collaboratori. Siamo sempre al…
Skills: Bartending, Cocktail preparation, Customer service, Complaint handling, Food and beverage management
Milan, Lombardy, Italy · On-site
$22k–$26k/yr
CHEF D’ETAGE In Rocco Forte Hotels ci guidano valori forti che rispecchiano la cultura della famiglia Forte e promuoviamo l’unicità delle nostre destinazioni grazie alla personalità dei nostri collaboratori. Siamo sempre…
Skills: In Room Dining, Customer service, Complaint management, Team coordination, Mise en place
Milan, Lombardy, Italy · On-site
$22k–$24k/yr
CAMERIERE DI SALA In Rocco Forte Hotels ci guidano valori forti che rispecchiano la cultura della famiglia Forte, promuoviamo l’unicità delle nostre destinazioni grazie alle personalità dei nostri collaboratori. Siamo se…
Skills: Table service, Mise en place, Customer service, Communication, HACCP compliance
Milan, Lombardy, Italy · On-site
CHEF DE RANG BAR In Rocco Forte Hotels ci guidano valori forti che rispecchiano la cultura della famiglia Forte e promuoviamo l’unicità delle nostre destinazioni grazie alla personalità dei nostri collaboratori. Siamo se…
Skills: Bar service, Customer service, Team coordination, Beverage knowledge, HACCP compliance
Milan, Lombardy, Italy · On-site
Do you dream of making an impact? We are looking for an ambitious Business Development Coordinator to join our Cultural Care team in Milan to help us achieve our goal of being the largest and most trusted au pair program…
Skills: Sales, Relationship building, Public speaking, Local marketing, Event planning
MapeiMilan, Lombardy, Italy · On-site
COSA FARAI Entrerai all’interno nella Funzione Technical Service di Mapei Marine. Con la tua esperienza ti occuperai di supportare le attività di Mapei Marine e dei suoi clienti, collaborando con La funzione R&D per cont…
Skills: Technical Service, Marine Industry, Research and Development, Product Development, Customer Support
Milan, Lombardy, Italy · On-site
Conosci Fútbol Emotion? ⚽ Abbiamo iniziato come Soloporteros nel 2001, concentrandoci al 100% sulla vendita di attrezzature sportive. Dopo oltre 20 anni di esperienza, siamo diventati leader nella vendita di attrezzature…
Skills: Customer service, Product customization, Inventory management, Merchandising, KPI management
Milan, Lombardy, Italy · On-site
$850/hr–$900/hr
We Tech Srl è alla ricerca, per inserimento nel proprio organico, di una figura tecnica IT per assistenza on site verso gli utenti presso prestigiosa multinazionale sita a Mantova. L'impegno previsto é part time 20 ore s…
Skills: IT Support, Microsoft Windows, Office Automation, Microsoft Office, Adobe Acrobat
Milan, Lombardy, Italy · On-site
$22k–$25k/yr
Il Gruppo Iperal è un'azienda della GDO presente il Lombardia. Da 40 anni garantiamo ai nostri clienti una spesa di qualità e un eccellente servizio fornito dai nostri oltre 5000 collaboratori. Dove ci trovi? In oltre 55…
Skills: Customer service, Inventory management, Product placement, Order management, Quality control
Milan, Lombardy, Italy · On-site
Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-…
Skills: Patient care, Vital signs monitoring, Laboratory specimen collection, Medical record maintenance, Phlebotomy
Milan, Lombardy, Italy · On-site
Il Gruppo Iperal è un’azienda italiana della GDO (grande distribuzione organizzata), con volto familiare, nata in Valtellina nel 1986, che oggi conta oltre 50 moderni punti vendita, tra ipermercati e supermercati siti in…
Skills: Customer Service, Sales, Inventory Management, HACCP Compliance, Teamwork
Milan, Lombardy, Italy · On-site
$22k–$27k/yr
Site Team Leader/ Capoturno - Fixed Term Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transfo…
Skills: Warehouse management, Inventory control, Team supervision, Operations management, Logistics
OTBMilan, Lombardy, Italy · On-site
$25k–$30k/yr
Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of c…
Skills: Luxury Retail, Clienteling, CRM Management, Sales Strategy, Customer Service
Milan, Lombardy, Italy · On-site
Sandvik is looking for a Service Coordinator with a Mechanical Engineering background to join our Service team. In this role, you will support operational activities related to technical assistance and Parts & Services, …
Skills: Mechanical engineering, Technical support, Customer service, Sales support, Technical documentation
Milan, Lombardy, Italy · Hybrid
$38k–$42k/yr
At Smartbox, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves. As Europe’s leading experience brand, we are entering an exciting new chapter - evolving from a gift …
Skills: People management, Key account management, Sales strategy, Coaching, Leadership
Milan, Lombardy, Italy · On-site
In Sephora "bellezza" fa rima con "creatività": sempre alla ricerca di nuovi stimoli e nuove tendenze, un’esplosione di idee e di energia da offrire ai nostri clienti in una selezione di eccezionale bellezza. In Sephora,…
Skills: Customer Service, Personalized Consulting, KPI Management, Retail Sales, Inventory Management
Milan, Lombardy, Italy · On-site
Da Sephora vogliamo ispirare i nostri clienti e sviluppiamo i nostri team, aiutandoli a diventare la migliore versione di se stessi. Creiamo un ambiente in cui le persone si sentono valorizzate per le proprie diversità. …
Skills: Warehouse Management, Inventory Control, Logistics, Retail Operations, Teamwork
Milan, Lombardy, Italy · On-site
In MANGO mettiamo passione in tutto ciò che facciamo. Fondata a Barcellona e presente in oltre 120 paesi, ispiriamo il mondo con creatività, innovazione e autenticità. Il nostro team multiculturale è la forza trainante d…
Skills: Customer service, Stock management, Retail operations, Brand promotion, Organization
Milan, Lombardy, Italy · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Revenue Management, Reservation Management, Opera System, Quality Assurance, Customer Service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and develop a team of Customer Success Managers to drive customer retention, satisfaction, and product adoption. Establish analytical metrics and execute strategic initiatives to grow the customer base and identify expansion opportunities.
Requires a Bachelor's degree and 3-4 years of management experience in customer success or account management. Candidates must be fluent in both Italian and English and possess a technical aptitude for enterprise infrastructure.
MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases.
You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.
We are looking to speak to candidates who are based in Italy, Milan or Rome for our hybrid working model.
The Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426341
Think outside rows and columns.
Headquartered in New York, MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Built by developers, for developers, our modern database platform is a database with an integrated set of related services that allow development teams to address the growing requirements for today's wide variety of modern applications, all in a unified and consistent user experience. MongoDB has tens of thousands of customers in over 100 countries. The MongoDB database platform has been downloaded hundreds of millions of times since 2007, and there have been millions of builders trained through MongoDB University courses. To learn more, visit mongodb.com.
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There are currently 790 open customer service & support positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Meliá Hotels International, Max Mara Fashion Group, Buccellati, Radius, among others. Browse the listings above to see every active employer.
Yes — 167 of the 790 open customer service & support positions offer remote or hybrid work (24 remote, 143 hybrid).
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