Milan, Lombardy, Italy · On-site
Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives …
Skills: Equipment Maintenance, Repair, Customer Relationship Management, Project Management, Digital Literacy
Overijse, Flemish Brabant, Belgium · On-site
Your role You will hold EMEA-wide accountability for a defined set of strategic DxRM customers and own end-to-end responsibility for all customer sites across the region. You will be the single point of commercial owners…
Skills: Strategic Account Management, Commercial Negotiation, Revenue Growth, Forecasting, Salesforce
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Responsible for the installation, maintenance, and repair of biomonitoring equipment at customer sites. Acts as a technical interface to identify product failures and promote service solutions to customers.
Requires a vocational training or bachelor's degree in technical professions with a valid Italian driving license. Must be proficient in English and Italian and willing to travel up to 85% of the time.
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your Role:
As a Field Service Engineer, you will be responsible for the maintenance and repair of the Biomonitoring equipment at the customer site. You act as the interface between customers and internal departments to develop business opportunities by promoting service activities, products, and solutions.
You will install, repair, and maintain an extensive variety of products and equipment. You will identify, analyze, and repair product failures. You will recommend which products or services would best fit customer’s needs and provide trainings to customers. You will perform service activities that align with all applied regulations (EHS) and advise customers on this topic. You will follow current company procedures and SOPs/guidelines. You will update timely the CRM (Service Max) and report regularly to the Management. You will order and replace parts as needed. You will handle own spare parts in stock & car to enhance first time fix rate without impacting the non-moving parts' list. Besides that, you will also be involved with other duties aligning with the company strategy.
Who You Are :
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Together with our colleagues, customers and stakeholders, we impact life and health with science. Before researchers can make scientific breakthroughs, they must have access to state-of-the-art tools, services and expertise to perform experiments and engineer new products. That’s where we come in. We offer one of the broadest portfolios in the industry for scientists, best-in-class products for pharmaceutical development and manufacturing, and a fully integrated service organization to support CDMO and contract testing across traditional and novel modalities. Our vision is a world where our innovative products, services and digital offerings help create solutions for people globally and a sustainable future for generations to come. Merck is a global science and technology company with around 60,000 employees in more than 66 countries. Not intended for US & CA visitors.
Offices: Frankfurter Straße 250, Darmstadt, 64293, DE
Together with our colleagues, customers and stakeholders, we impact life and health with science. Before researchers can make scientific breakthroughs, they must have access to state-of-the-art tools, services and expertise to perform experiments and engineer new products. That’s where we come in. We offer one of the broadest portfolios in the industry for scientists, best-in-class products for pharmaceutical development and manufacturing, and a fully integrated service organization to support CDMO and contract testing across traditional and novel modalities. Our vision is a world where our innovative products, services and digital offerings help create solutions for people globally and a sustainable future for generations to come. Merck is a global science and technology company with around 60,000 employees in more than 66 countries. Not intended for US & CA visitors.
Offices: Frankfurter Straße 250, Darmstadt, 64293, DE
