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Part-time
401(k) plan, Merchandise discounts, Professional development, Philanthropic partnerships
Posted 7d ago
~40 hrs/week
Responsibilities
The Sales Lead supports the store manager by modeling excellent customer service and coaching associates to drive engagement. They are responsible for maintaining visual and operational standards while ensuring a seamless omnichannel shopping experience.
Requirements
The role prefers candidates with at least 6 months of retail sales experience and prior management experience. Applicants must be technology proficient and possess the ability to work a flexible schedule including evenings, weekends, and holidays.
Full job description
About us
Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between).Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?
About the role As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.
The impact you can have
In this role, you'll have the opportunity to:
Be a representative of the brand and model personalized customer experience behaviors.
Assist store leaders with onboarding and developing an effective, highly engaged team.
Support an inclusive store environment for associates where everyone feels welcome and engaged.
Uphold the highest visual and operational standards while keeping the focus on the customer.
Use tools to drive a customer-focused team environment and profitable business.
Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
Build productive relationships by sharing ideas and supporting the team.
Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
Seamlessly step into the role of manager when needed.
You'll bring to the role
6-months of retail sales experience (preferred)
Management experience (preferred)
Technology proficient and ability to operate a point-of-sale system
Enjoys communicating and coaching
Flexible availability – including evenings, weekends, and holidays
Takes initiative in making thoughtful decisions
Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Benefits
401(k) plan
Merchandise discounts plus eligibility for discounts at our sister brands
Professional development and opportunities for advancement across our brands
Community impact through our philanthropic partnerships
Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.
Location:
Store 1241-Dolphin Mall-ANN-Miami, FL 33172
Position Type:
Regular/Part time
Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.
As KnitWell Group, iconic brands Ann Taylor, Chico's, Lane Bryant, LOFT, Soma, Talbots, and White House Black Market together generate more approximately $6 billion in sales, making KnitWell one of the largest specialty apparel companies in the United States.
How many Customer Service & Support jobs are open in Miami, FL right now?
There are currently 3,199 open customer service & support positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Miami, FL?
Companies currently hiring include University of Miami Health System, Starbucks, Domino's, CVS Health, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Miami, FL?
Yes — 275 of the 3199 open customer service & support positions offer remote or hybrid work (149 remote, 126 hybrid).
How do I apply for Customer Service & Support jobs in Miami, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.