Customer Service & Support Jobs in Menlo Park, CA (Now Hiring) — 5 open

Build Your Future, Strengthen Communities – Grow with CIMS

 

One of the fastest-growing HOA management companies in Northern California is looking for a full-time Community Association Manager to join our team in Menlo Park! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service—come join our team!

 

Learn More About CIMS: https://commoninterest.com/ 

 

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

 

How You’ll Make an Impact

The Facilities and Maintenance Manager is responsible for overseeing the daily maintenance, cleanliness, safety, and operational needs of the property. This role coordinates vendors and contractors, manages janitorial and grounds maintenance services, oversees storage unit rentals, and facilitates tenant move-ins and move-outs. The ideal candidate is organized, hands-on, customer-service oriented, and capable of managing multiple responsibilities while maintaining a clean and well-functioning environment. This is a full-time, non-exempt, on-site position based in Menlo Park, CA, Monday–Friday. The pay range is $23.50 - $26.46 an hour; direct experience is strongly preferred.

 

Essential Duties and Responsibilities

Facilities & Maintenance

• Conduct routine inspections of buildings, grounds, and common areas to ensure cleanliness, safety, and proper maintenance.
• Coordinate and monitor outside vendors and contractors, including checking vendors in, overseeing work progress, and verifying completion of services.
• Perform basic maintenance and upkeep tasks as needed.
• Ensure compliance with company policies, safety standards, and property regulations.

Janitorial & Grounds Services

• Oversee and perform janitorial services to maintain clean and presentable facilities.
• Push and pull garbage and recycling containers for collection and return.
• Operate blower equipment to keep walkways, parking areas, and grounds free of debris.
• Vacuum and maintain interior common areas, offices, and other designated spaces.
• Monitor and replenish cleaning and maintenance supplies.

Move-In / Move-Out Coordination

• Coordinate and manage tenant move-ins and move-outs.
• Conduct move-in and move-out inspections.
• Document property conditions and communicate any maintenance needs.
• Provide excellent customer service throughout the rental process.

What You Bring

• Previous experience in facilities management, property maintenance, storage operations, or a related field preferred.
• Strong organizational and time-management skills.
• Ability to operate maintenance equipment, including vacuums and blowers.
• Ability to lift, push, and pull garbage and recycling containers and perform physical labor as required.
• Excellent communication and customer service skills.
• Basic computer skills and record-keeping abilities.
• Must have reliable transportation & be able to provide proof of a valid driver’s license and appropriate vehicle insurance
• Proficient in Outlook email and ADP Timekeeping

Physical Requirements

• Ability to stand, walk, bend, lift, push, pull, and perform physical tasks throughout the workday.
• Ability to lift and carry up to 50 pounds.
• Ability to work indoors and outdoors in varying weather conditions.

 

The primary location for this position is Sharon Park Drive in Menlo Park, CA 94025