Melbourne, Victoria, Australia · Hybrid
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system.…
Skills: Windows Troubleshooting, macOS Troubleshooting, Identity & Access Management, MDM, SaaS Management
Melbourne, Victoria, Australia · On-site
Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We…
Skills: Theatre Operations, Strategic Leadership, Commercial Mindset, Stakeholder Management, Financial Management
Melbourne, Victoria, Australia · On-site
The Careers are Better at Hungry Jack's! The Careers are Better at Hungry Jack's! Reporting to the Restaurant Manager as part of the Restaurant Leadership Team (RLT), you will play a vital role in driving the success of …
Skills: Retail Experience, Hospitality Experience, Team Leadership, Employee Development, Stock Management
Melbourne, Victoria, Australia · On-site
The Careers are Better at Hungry Jack's! In your new role as Restaurant Manager, you will be responsible for bringing our value of “Guest Obsessed” to life, delivering outstanding quality and service to our guests every …
Skills: Financial Profitability, P&L Management, Team Leadership, Guest Satisfaction, Business Planning
Melbourne, Victoria, Australia · On-site
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a…
Skills: Payroll, Award Interpretation, Cash Office Management, Administrative Support, Audit Compliance
Melbourne, Victoria, Australia · On-site
School-based Traineeship - Plumbing Mentone The Reece Group is a leading international company with exceptional values and customer focus. Their core business is supplying plumbing and bathroom products to plumbers and r…
Skills: Customer Service, Sales Processing, Stock Management, Communication, Product Knowledge
Lyrebird HealthMelbourne, Victoria, Australia · On-site
Customer Support Specialist The Role Lyrebird Health builds technology that gives clinicians back the time they spend on documentation, and every clinician who uses our product needs to feel genuinely supported along the…
Skills: Customer Support, Conflict Resolution, Technical Communication, Problem Solving, Onboarding
Melbourne, Victoria, Australia · On-site
Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We’re looking for a vibrant and motivated Casual Retai…
Skills: Customer Service, Technical Support, Problem Solving, Conflict Resolution, Interpersonal Communication
Melbourne, Victoria, Australia · On-site
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a…
Skills: Payroll, Award Interpretation, Cash Office Duties, Administrative Support, Compliance Standards
Melbourne, Victoria, Australia · Hybrid
What's the role? The Client Support Coordinator will be responsible for assisting the sales teams in delivering revenue by providing comprehensive administrative support, ensuring smooth operations and exceptional custom…
Skills: Administrative Support, Customer Service, Order Processing, CRM Management, Time Management
Melbourne, Victoria, Australia · On-site
Job Requisition ID: 41255 In-office role supporting our Partners and staff Thrive in an innovative, collaborative people culture Mentoring, coaching and leadership programs to help you make an impact that matters The ITS…
Skills: Windows 11, MacOS, Office 365, iOS, ServiceNow
Melbourne, Victoria, Australia · On-site
$58k–$65k/yr
Job Description:The position is available in St Vincent’s East Melbourne campusWork for one of Australia’s leading hospital groupsFulltime permanent opportunity! 76 hours per fortnight Mon to Friday working on a alternat…
Skills: Patient Administration, Medical Terminology, Private Health Fund Billing, Public Health Funding, Patient Administration Systems
Melbourne, Victoria, Australia · On-site
$58k–$65k/yr
Job Description:The position is available in St Vincent’s East Melbourne campusWork for one of Australia’s leading hospital groupsFulltime permanent opportunity! 76 hours per fortnight Mon to Friday working on a alternat…
Skills: Patient Administration, Medical Terminology, Private Health Fund Billing, Public Health Funding, Patient Administration Systems
Melbourne, Victoria, Australia · On-site
Brighter Futures Start here As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Ze…
Skills: Financial Performance Management, Team Coaching, Leadership, Sales Strategy Deployment, Shrinkage Reduction
Melbourne, Victoria, Australia · On-site
Drive Membership Growth. Coach Your Team. Create Unforgettable Member Experiences. The Opportunity As a Membership Manager, you’re the heartbeat of your club, leading a high-energy team of Member Support Consultants to d…
Skills: Sales Management, Team Leadership, Customer Retention, KPI Management, Coaching And Mentoring
Melbourne, Victoria, Australia · On-site
Location: Australia-Wide | Work from your nearest genU office Salary: SCHADS Award Level 3 + Super + NFP Benefits Employment status: Casual (shifts available between 6:00am - 6:00pm) Job number: 3346 Hey you! Are you loo…
Skills: Workforce Scheduling, Rostering, Resource Allocation, Carelink, Microsoft Office Suite
Melbourne, Victoria, Australia · On-site
About our Business At Savers we’re a team of thrifters: doers, supporters and big thinkers, each bringing our own passion and our own unique potential. Here, getting things done is just the beginning. We’re hardwired to …
Skills: Customer Service, Retail Operations, Cashiering, Teamwork, Communication
Melbourne, Victoria, Australia · On-site
Summary A unique opportunity has arisen for a self-motivated & passionate individual to join Arts Centre Melbourne as a casual Dock Hand! Advertising Text Casual role Great location convenient to public transport Hourly …
Skills: Stock Management, Customer Service, Communication Skills, Problem Solving, Workload Prioritisation
Melbourne, Victoria, Australia · On-site
An exciting opportunity to join Country Road as we continue to grow and expand our retail network. Join our CRew in our new concession locations across Myer nationally and be a part of the most admired Australian Lifesty…
Skills: Customer Service, Product Knowledge, Point Of Sale Transactions, Visual Merchandising, Stock Management
Melbourne, Victoria, Australia · On-site
About our Business At Savers we’re a team of thrifters: doers, supporters and big thinkers, each bringing our own passion and our own unique potential. Here, getting things done is just the beginning. We’re hardwired to …
Skills: Customer Service, Retail Operations, Cashiering, Teamwork, Communication
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Provide comprehensive technical support across the APAC region, managing identity, devices, SaaS, and office infrastructure. The role involves balancing reactive support with proactive projects to improve security, reliability, and scalability.
Requires strong hands-on experience in IT or TechOps with deep knowledge of Windows and macOS troubleshooting. Candidates should be comfortable with ambiguity and possess a technical foundation in MDM, networking, and identity platforms.
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements.
We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people.
This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action.
We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business.
As a TechOps Generalist, you’ll be a core contributor to the day-to-day delivery of TechOps services across the APAC region, working closely with the TechOps Lead and the wider global TechOps team.
While this isn’t a people management role, it is a role with real ownership. You’ll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow.
We strongly believe that great TechOps starts with empathy. You’ll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work.
We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it’s easy, human, and effective.
\nWhat you’ll doProvide hands-on 1st, 2nd, and 3rd line support across the business
Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure
Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements
Contribute to technical projects that improve security, reliability, and scalability
Design, improve, and automate systems and processes to reduce manual effort and operational risk
Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience
Support our offices in Melbourne and Japan, with potential expansion across APAC
Identify recurring problems and help build long-term solutions rather than short-term workarounds
Example TechOps projects include:
macOS and Windows MDM improvements and migrations
Identity provider and SSO improvements
Device trust and posture compliance solutions
Replacing insecure authentication factors with phishing-resistant alternatives
Office networking, AV, and access control improvements
SaaS migrations and integrations
Strong hands-on experience in an IT, TechOps, or systems-focused role
Deep knowledge of Windows and macOS, with confident troubleshooting skills
Hands-on experience providing 1st, 2nd, and 3rd line support
Comfort operating in highly ambiguous environments and managing competing priorities
A strong technical foundation across identity, MDM, SaaS, and networking
Ability to communicate clearly with both technical and non-technical stakeholders
A people-first mindset and a conscientious approach to decision-making
Experience supporting macOS, Windows, iOS, and Android environments
Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra)
Understanding of SSO technologies such as OAuth, SAML, and SCIM
Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks
Experience working across time zones or with distributed teams
A foundational understanding of programming or software engineering
Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler
Experience with office networking (we use Cisco Meraki)
Exposure to cloud platforms such as AWS
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
The only proven end-to-end, AI-powered operating system for utilities.
Improve customer satisfaction, increase product innovation, generate new revenue streams, and make significant operational savings. All with the only proven end-to-end, AI-powered operating system for energy utilities. Now expanded to support water, and telco.
Offices: Oxford Street, 182, London, England, GB
There are currently 1,126 open customer service & support positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
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