Chicago, Illinois, United States · On-site
$150k–$205k/yr
Manager, Product Management - IVR Customer Experience Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative a…
Skills: Product management, IVR, Customer experience, AI-driven conversational platforms, Intent-based routing
New York, New York, United States · On-site
$67k–$91k/yr
Finance Operations Associate, Reconciliation As a Finance Operations Associate supporting Reconciliation, you’ll help support the operational and financial health of Capital One Travel across Flights, Hotels, and Cars. Y…
Skills: Financial reconciliation, Data analysis, Exception management, Operational reporting, Airline reporting corporation
Chicago, Illinois, United States · On-site
$201k–$229k/yr
Senior Manager, Product Management - Workforce Management Tools Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving in…
Skills: Product management, Workforce management, Strategic planning, Team leadership, Vendor management
McLean, Virginia, United States · On-site
$20/hr–$24/hr
About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational pla…
Skills: Customer service, Administrative support, Mail services, Copy services, Reception
McLean, Virginia, United States · Hybrid
$162k–$203k/yr
Sr. Manager, Project Manager | Signature Experiences Programming Lead Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, smal…
Skills: Program Management, Project Management, Strategic Planning, Leadership, Stakeholder Management
McLean, Virginia, United States · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just …
Skills: Hospitality, Leadership, Teamwork, Front office operations, Customer service
McLean, Virginia, United States · On-site
$27/hr–$31/hr
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their…
Skills: Customer service, Communication, Time management, Organizational skills, Detail-oriented
McLean, Virginia, United States · On-site
$16/hr–$19/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer service, Food preparation, Beverage preparation, Cash handling, Interpersonal skills
Domino'sMcLean, Virginia, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Team leadership, Customer service, Food safety, Inventory management, Cash handling
Domino'sMcLean, Virginia, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Pizza preparation, Food safety, Customer service, Point of sale systems, Cash handling
Domino'sMcLean, Virginia, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Delivery, Customer service, Navigation, GPS, Multi-tasking
McLean, Virginia, United States · On-site
$13/hr–$16/hr
About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsman…
Skills: Customer service, Sales, Fashion styling, Product knowledge, Relationship building
McLean, Virginia, United States · On-site
$16/hr–$20/hr
Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no won…
Skills: Customer service, Styling, Sales, Clienteling, Product expertise
McLean, Virginia, United States · On-site
$13/hr–$17/hr
Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no won…
Skills: Sales, Customer service, Product knowledge, Communication, Team collaboration
McLean, Virginia, United States · On-site
$125k–$175k/yr
Join a dynamic mission-critical program managing state-of-the-art facilities and infrastructure to ensure seamless operations 24/7. As part of this team, you'll engage in diverse responsibilities, from maintaining high-t…
Skills: Customer service management, Operations management, Event coordination, Logistics management, Travel management
Chicago, Illinois, United States · On-site
$251k–$287k/yr
Director, Product Management, Servicing Strategy Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and su…
Skills: Product Management, Servicing Strategy, Digital Product Development, Strategic Analysis, Human-centric Design
Chicago, Illinois, United States · On-site
$111k–$127k/yr
Senior Associate, Product Management - US Card Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sust…
Skills: Product management, Agile delivery, Data analysis, Strategic roadmapping, Risk management
McLean, Virginia, United States · On-site
$121k–$138k/yr
Principal Associate, Financial Analysis - Servicing Strategy As Capital One grows the operations, servicing teams become increasingly important to drive scale, differentiated customer experience, and efficiencies. This r…
Skills: Financial Analysis, Financial Modeling, Strategic Thinking, Problem Solving, Financial Reporting
McLean, Virginia, United States · Hybrid
$100k–$200k/yr
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition…
Skills: Talent development, Performance management, Career counseling, Coaching, Consulting
McLean, Virginia, United States · On-site
$60k–$70k/yr
Why choose us? Are you ready to take the next step in your people management career? Join us for an exciting opportunity as a Seafood Department Manager, where product quality, customer service, and department execution …
Skills: Seafood handling, Merchandising, Inventory management, Team leadership, Customer service
Chicago, Illinois, United States • On-site
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The Product Manager will own the end-to-end lifecycle for voice self-services, focusing on creating intuitive, AI-driven customer experiences. They will collaborate with cross-functional teams including engineering and operations to transform the company's voice channel.
Candidates must possess a Bachelor's or Master's degree in a quantitative field, business, or marketing. Additionally, at least 3 years of product management experience is required for those without a quantitative degree.
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Capital One’s Card IVR (Interactive Voice Response) team owns the "front door" to our brand—the critical first point of contact for millions of customers seeking clarity, support, and resolution. We aren't just managing a phone menu; we are building a sophisticated, AI-driven conversational platform that serves as the gateway to the US Card experience. As we move toward a future of intent-based routing and seamless natural language processing, we are looking for a visionary Product Manager to transform how 1-800-CAPITAL feels for every caller.
As a Product Manager on the Card IVR team, you will own the end-to-end lifecycle for critical voice self-services, moving beyond simple automation to create intuitive, "low-effort" experiences that empower customers to resolve complex needs without ever needing to wait for an agent. You will be a central figure, collaborating with Software Engineers, Business Analysts, Operations, and other key stakeholders to not only optimize, but also transform Capital One’s voice channel.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:
Basic Qualifications:
OR
Preferred Qualifications:
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $149,800 - $171,000 for Manager, Product ManagementMcLean, VA: $164,800 - $188,100 for Manager, Product ManagementNew York, NY: $179,700 - $205,100 for Manager, Product ManagementRichmond, VA: $149,800 - $171,000 for Manager, Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
Offices: 1680 Capital One Drive, McLean, Va 22102, US · 8020 Towers Crescent Dr, Vienna, VA 22182, US · 2 Bethesda METRO Center, Bethesda, MD 20814, US
There are currently 310 open customer service & support positions in McLean, VA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Capital One, Albertsons Companies, Appian, Macy's, Hilton, among others. Browse the listings above to see every active employer.
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