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Manheim Township, Pennsylvania, United States · On-site
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$24/hr–$41/hr
Other
associate degree
Medical Plans, Prescription Drug Coverage, Flexible Spending Account, Health Savings Account, Dental Insurance, Vision Insurance
Posted 28d ago
Apply by Jul 8
~40 hrs/week
Responsibilities
Responsible for monitoring and supporting financial center hardware, including ATMs and Teller Cash Recyclers, within a call center environment. The role involves coordinating with external vendors for repairs and managing the installation and decommissioning of hardware assets.
Requirements
Requires an Associate Degree in Information Technology or a related field and at least 3 years of experience in banking or technical hardware support. Strong customer service skills and familiarity with ATM settlement processes are highly valued.
Full job description
Value Proposition
Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.
Overview
This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA. The ability to travel to Lancaster, PA on an infrequent basis as needed is required.
This role is responsible for monitoring and supporting financial center hardware across the company's footprint, including ATMs, Teller Cash Recyclers (TCRs), currency counters, and related peripherals. The position primarily provides ATM technical support to financial centers within a call center environment and assists with the implementation of hardware upgrades, software enhancements, and new system capabilities.The role leverages electronic monitoring and management tools to diagnose issues, perform remote troubleshooting, and deliver timely, effective resolutions while ensuring compliance with company policies, procedures, inventory controls, and applicable regulatory requirements. Occasional travel may be required to support testing, validation, or deployment activities.
Responsibilities
Serve as the primary point of contact for ATM hardware issues impacting financial centers. Provide professional, responsive customer support through phone and email interactions, demonstrating strong communication and service skills. Proactively follow up on open service requests to ensure timely resolution and user satisfaction. Coordinate, place, and track ATM hardware service calls with external vendors, maintaining accountability through issue resolution. Act as a key liaison for ATM vendor relationships by providing status updates, monitoring progress, and communicating effectively with all stakeholders until full-service restoration is achieved.
Maintain accurate inventory control and asset management for financial center hardware by tracking deployments, relocations, and available spare equipment. Ensure records are current and reliable to support operational needs. Coordinate and manage the installation and removal of financial center hardware for new locations, renovations, and financial center closures, ensuring compliance with established procedures and timelines.
Monitor the lifecycle and end of life status of financial center hardware to ensure visibility and proactive management. Identify operational and compliance risks associated with aging equipment, support hardware refresh planning, and assist in coordinating replacement or decommissioning activities in alignment with business priorities and timelines.
Participate in projects, training sessions, and professional seminars related to financial center hardware and software systems to maintain current knowledge of industry standards and emerging technologies. Assist with the testing and validation of additional systems, including teller processing platforms, to support team initiatives and ensure reliable system performance as needed.
Qualifications
Education
Associate Degree or the equivalent experience. Specialty: information technology or related field. (Required)
Experience
3 or more years banking, technical support, or hardware support. (Required)
Knowledge, Skills, and Abilities
Familiarity with ATMs and associated settlement process (Preferred)
Strong customer service, documentation, and organizational skills (Required)
Other Duties as Assigned by Manager
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.
Pay Transparency
To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.
The hourly rate for this position is $24.81 - $41.35.
Benefits
Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.
EEO Statement
Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.
Sponsorship Statement
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.
Banking Better, Together is our commitment to customers to provide dedicated, personal service and to help them reach their financial goals.
Our community-oriented style of banking enables us to provide flexibility and personalized responses. We’re not just in the banking business; we’re in the business of building lasting relationships.
Fulton Bank, a part of Fulton Financial Corporation, is a full-service commercial bank headquartered in Lancaster, PA, operating over 200 financial centers and specialty offices. We offer a suite of products, including lending, mortgage, investment management and trust services, and business solutions to our communities in Pennsylvania, Maryland, Delaware, Virginia and New Jersey, and the technology to bank anytime, anywhere.
Our workplace offers continuous learning, collaboration, innovation, and integrity, along with a competitive salary and benefits. We have career opportunities at every experience level and we’re looking for people who are passionate about customer service and lasting relationships.
When you become a part of our team, you become part of an organization that values each person who contributes to our success: from our employees to our customers and to everyone in the communities where we live. Learn more and join our team at https://www.fultonbank.com/About-Fulton-Bank/Careers.
Fulton Financial Corporation (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, disability, genetic information, marital status, covered veteran status, or any other legally protected status.
How many Customer Service & Support jobs are open in Manheim Township, PA right now?
There are currently 121 open customer service & support positions in Manheim Township, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Manheim Township, PA?
Companies currently hiring include Five Guys Enterprises, Great Clips Inc., AutoZone, The TJX Companies, Inc., Concentra, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Manheim Township, PA?
Yes — 4 of the 121 open customer service & support positions offer remote or hybrid work (2 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Manheim Township, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.