Madrid, Community of Madrid, Spain · On-site
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Leadership, Operations, Revenue Integrity, Billing, Customer Lifecycle
Madrid, Community of Madrid, Spain · On-site
¿Te apasionan los viajes🛫, la cultura🗽, el ocio🎡 y tienes ganas de participar en el crecimiento de la empresa Nº 1 en actividades, excursiones y tours en español por todo el mundo? Somos un equipo dinámico, multicultu…
Skills: Customer Service, Sales, Tourism Advisory, Booking Management, Cash Handling
Madrid, Community of Madrid, Spain · On-site
Funciones Atención telefónica, relacionada con consultas e incidencias.Gestión de numerosos clientes por varios canales y gestión de buzón correoSoporte técnico TPVHacer seguimiento a las soluciones ofrecidas al cliente.…
Skills: Customer Service, Office Suite, Technical Support, POS Support, Email Management
Madrid, Community of Madrid, Spain · On-site
Shop Assistant ECI Preciados Cada pieza de PANDORA lleva consigo una historia. En el corazón de Madrid, en una de las calles más icónicas de la ciudad, buscamos a personas que vibren con nuestra marca para ayudar a conta…
Skills: Customer Service, Retail Sales, Storytelling, Visual Merchandising, Cashier Management
Madrid, Community of Madrid, Spain · On-site
Mayordomo/a Misión: En The Principal Madrid 5*, estamos seleccionando a un/a mayordomo/a, quien se encargue de proporcionar un servicio de alto nivel a los huéspedes, asegurando su satisfacción durante toda su estancia. …
Skills: High level of English, Driving license, Communication skills, Autonomy, Guest relations
Madrid, Community of Madrid, Spain · Hybrid
Funciones El candidato será responsable de identificar oportunidades de negocio, gestionar relaciones con clientes y garantizar el cumplimiento de objetivos comerciales. Responsabilidades principales: Gestión de cliente …
Skills: Business Development, Customer Relationship Management, Consultative Selling, Market Analysis, POS Systems
Madrid, Community of Madrid, Spain · On-site
$21k–$26k/yr
¿Te gustaría trabajar de repartidor/a en alguna de nuestras delegaciones? Desde Aquaservice buscamos repartidores/as con carnet C. Te responsabilizarás del reparto de las garrafas de agua de 20 litros a los clientes de l…
Skills: Customer Service, Teamwork, Driving, Delivery Logistics, Commitment
Madrid, Community of Madrid, Spain · Hybrid
En Logicalis Spain estamos buscando un/a Técnico/a Control - M con nivel de Inglés C1, para para trabajar en uno de nuestros clientes en Madrid, en turnos 24x7. Funciones y requisitos del puesto: Monitorización y gestión…
Skills: Control-M, System Monitoring, Batch Processing, English C1, Incident Management
Madrid, Community of Madrid, Spain · On-site
Descripción de la empresa En KIABI, somos mucho más que una empresa. Fieles a nuestro ADN, estamos transformando nuestro modelo con una visión clara: Facilitar la vida de las familias, poniendo a su alcance un modo de vi…
Skills: Team Leadership, Commercial Strategy, Sales Management, Talent Acquisition, Visual Merchandising
Madrid, Community of Madrid, Spain · On-site
$1k–$2k/mo
<p>¿Buscas trabajo como conductor/mensajero? En SERVICIOS INTEGRALES IMPORGES, S.A., una empresa dinámica en el sector administrativo del automóvil estamos buscando a alguien como tú para una suplencia de verano. Si tien…
Skills: Driving, Courier Services, Route Navigation, Customer Service, Time Management
Madrid, Community of Madrid, Spain · On-site
Descripción de la empresa En SGS nuestra misión es aportar valor a la sociedad, proporcionando un entorno sostenible. Con nuestro trabajo garantizamos la seguridad y calidad, aportando confianza a todos los ámbitos de la…
Skills: Customer Service, Appointment Scheduling, Payment Processing, Document Management, Administrative Support
Madrid, Community of Madrid, Spain · On-site
Buscamos un/a Técnico/a Adquisiciones CIS para incorporarse a un proyecto relacionado con la gestión, adquisición y soporte de equipamientos CIS (Comunicaciones y Sistemas de Información). La persona seleccionada partici…
Skills: Contract Management, Vendor Management, Inventory Control, Technical Procurement, User Support
Madrid, Community of Madrid, Spain · Hybrid
$36k–$51k/yr
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, an…
Skills: B2B Sales, Business Development, Cold Calling, Negotiation, CRM Management
Madrid, Community of Madrid, Spain · On-site
¿Buscas desarrollar tu talento y un lugar dónde tu esfuerzo sea reconocido? Te ofrecemos un entorno dinámico, cercano y de futuro. Aquí, cada día es una nueva oportunidad para aprender, crecer y brillar. Imagina formar p…
Skills: CRM Analysis, SQL, Data Analysis, Customer Segmentation, Digital Communication Planning
Madrid, Community of Madrid, Spain · On-site
Misión Gestión de prestaciones en servicios de seguros de manera presencial, comprobando coberturas, estándares de calidad, trámites administrativos y asistencia personal a clientes. Funciones Asistencia presencial a las…
Skills: Customer Service, Insurance Sector Knowledge, Excel, SSFF, Management Tools
Madrid, Community of Madrid, Spain · Hybrid
¿QUÉ ES TELEFONICA TECH? Telefónica Tech es la compañía líder en trasformación digital del Grupo Telefónica. Contamos con una amplia oferta de servicios y soluciones tecnológicas integradas de Ciberseguridad, Cloud, IoT,…
Skills: Corporate Travel Organization, Office Management, Expense Reporting, SAP, Microsoft Office
Madrid, Community of Madrid, Spain · On-site
AHORRAMAS empresa líder en el sector de alimentación en la que trabajamos cada día con gran ilusión para seguir alimentando un gran proyecto en expansión, en el que somos más de 14.000 personas y que cuenta con más de 29…
Skills: Customer Service, Communication Skills, Teamwork, Product Presentation, Inventory Management
Madrid, Community of Madrid, Spain · Hybrid
Job TitleService Engineer Trainee Job Description As a Service Engineer Trainee, you will join our customer service organization and embark on a development journey designed to build your technical expertise within one o…
Skills: Remote Troubleshooting, Technical Diagnosis, Customer Service, Medical Device Maintenance, Problem Solving
Madrid, Community of Madrid, Spain · On-site
Job Description: RECEPCIONISTA jornada de tarde (25 H) FUNCIONES Controlar y registrar las entradas y salidas de clientes y visitas. Comunicar las visitas a las secretarias y los abogados con el fin de asegurar que las v…
Skills: Customer Service, Organization, Proactivity, English C1, Protocol
Madrid, Community of Madrid, Spain · On-site
AHORRAMAS empresa líder en el sector de alimentación en la que trabajamos cada día con gran ilusión para seguir alimentando un gran proyecto en expansión, en el que somos más de 14.000 personas y que cuenta con más de 29…
Skills: Customer Service, Stock Control, Inventory Management, Order Reception, Teamwork
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The Director of Customer Operations will lead the operational backbone of the global Go-to-Market function, ensuring revenue integrity and managing customer lifecycle operations. This role involves building a high-performing team and driving operational excellence across various departments.
Candidates should have proven senior leadership experience in a fast-scaling software or SaaS environment, with a strong understanding of the Quote-to-Cash cycle. A Master's degree in Business, Finance, or Operations is preferred, along with exceptional communication skills.
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
We are looking for a Director, Customer Operations to own and lead the operational backbone of our global Go-to-Market function. Sitting at the intersection of Sales, Finance, Legal, and Customer Success, you will make deals close faster, customers land smoother, and revenue flow cleaner. You will buiild a high-performing team of 6-10 and have the mandate, trust, and resources to turn it into a strategic powerhouse — from our Madrid hub, working across a truly global operation.
What You’ll Own
Revenue Integrity & Controls
Customer & Partner Lifecycle Operations
Go-to-Market Enablement
Operational Excellence & Governance
What Success Looks Like in Year One
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages
AI-Powered DEX Solution Delivering Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation
Nexthink is the leader in Digital Employee Experience (DEX) management software, transforming the digital workplace for millions of employees worldwide. We empower IT teams with AI-driven, user-centric insights needed to proactively optimize technology performance, enhance productivity, reduce tickets, cut costs, and accelerate employee engagement at scale. As a Leader in the 2024 and 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools and the Forrester Wave™: EUEM Q3 2024, we’re dedicated to continuous innovation, bringing the latest advancements in AI, machine learning, and automation so IT teams can deliver a seamless digital experience for employees everywhere.
Offices: Chemin du Viaduc 1, Prilly, Canton de Vaud 1008, CH · 501 Boylston St, Boston, Massachusetts 02116, US · Paseo de la Castellana, 8, Madrid, Community of Madrid 28046, ES · 80 Cannon Street, London, England EC4N 6NL, GB · Sheikh Zayed Road, Jumeirah Lakes Tower, Indigo Icon Tower, Dubai, Dabai 1705, AE
There are currently 617 open customer service & support positions in Madrid, Spain listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include The Estée Lauder Companies Inc., MSX International, CaixaBank, ILUNION, Grupo de Seguros El Corte Inglés, among others. Browse the listings above to see every active employer.
Yes — 181 of the 617 open customer service & support positions offer remote or hybrid work (44 remote, 137 hybrid).
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