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The role involves coaching and supporting customers to increase their success and value on the company's platform through commercial conversations. Responsibilities include developing client relationships, recommending products, and creating basic account plans to maintain business.
Candidates should have 0-2 years of experience and a Bachelor's degree or equivalent. Proficiency in both English and Italian (written and spoken) is required.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Coaches and supports customers to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.
Experience
0-2 years
Education
Bachelor's or equivalent experience
Functional/ Technical Skills
Proficiency in English + Italian (written and spoken)
Proficient communicator
Growing knowledge of sales techniques
Some account management experience preferred
Role Expectations
• Begins developing relationships with customer or their account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account.
• Develops understanding of customer’s business issues through appropriate organization channels.
• Recommends products, services, and insights that will meet customer needs.
• Completes basic account plans that outline tactics to acquire and/or maintain business.
• Acquires a basic understanding of how the department operates and fits into the larger organization.
• Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers.
• Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers.
• Guides accounts to valuable insights and presents insights that can benefit account and organization.
• Gathers data/information on potential ideas and solutions to address a business need.
• May document components of a business case for change at the direction of more senior colleagues.
• Develops a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
• Learns when to partner with legal resources to modify or adjust standard contract terms.
• Learns the contract negotiation process and how to complete contractual arrangements.
• Exchanges simple information in straightforward situations to gain the support of others.
• Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
• Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
• Identifies the key stakeholders in decision making for the account.
• Develops understanding of standard offerings and major areas of expertise.
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
• Develops a broad understanding of competitors’ standard products and services.
• Understands the value and application of products, technologies, and offerings to accounts and organization.
• Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers.
• Learns about customer's key leaders/decision makers from internal customer relationship management system.
• Develops basic understanding of customer's industry and competitive market and/or uses company's tools to access market-specific information and insight.
• Attends meetings with customers to understand needs and expectations.
• Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations.
• Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company’s products, services, and solutions.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
You can find the benefits for this location and any collective agreement that may apply here.
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form or contacting your recruiter. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact with. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is careers.expediagroup.com/jobs. If you require customer service support to cancel, change or ask about a refund for your trip, you can connect with our 24/7 Virtual Agent through the following links: Expedia: https://www.expedia.com/helpcenter Hotels.com: https://service.hotels.com/en-us/ Vrbo: https://help.vrbo.com/ For additional assistance, direct message us on Twitter @ExpediaHelp with your itinerary number and email address: https://twitter.com/ExpediaHelp
Offices: 1111 Expedia Group Way W., Seattle, WA 98119, US · DLF City Phase 1 Road, Gurgaon, Haryana 122002, IN · 1 Martin Pl, Sydney, New South Wales 2000, AU · 65 Rue de la Victoire, Paris, IdF 75009, FR · 63 Rue de Bresoles, Montreal, QC H2Y 1V7, CA
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