Customer Service & Support Jobs in Louisville, KY (Now Hiring) — 1,856 open — Page 2

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Eligibility requirements vary by position.

Job Summary

Working closely with the Assistant Club Manager of Merchandise, the Assistant Night Manager is for ensuring merchandise is properly stocked and available for sale, maintaining presentation standards, delivering a positive member experience, and overseeing the nightly execution and performance of merchandise department tasks

The Assistant Night Manager does not have direct supervisory responsibilities but directs the work of the overnight team. Coaches, teaches, and develops all overnight team members to ensure Grand Opening Look Daily (GOLD) standards are in place for our members through excellent merchandising. The Assistant Night Manager teaches, develops, and motivates all team members for the successful execution of club merchandising, and ensuring merchandise is available for sale in proper quantities throughout the club.

This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. Must complete yearly certification for a forklift license. BJ’s covers any applicable cost associated and training.

Team Member Engagement

• Live our values: Demonstrate inclusive behavior, make ethical choices, and approach your work with a positive and solution-oriented mindset.
• Create a safe and collaborative environment: Foster open communication and trust.
• Celebrate team members: Acknowledge others’ contributions, support team success, and help create a positive, encouraging work environment.

Member Experience

• Guarantee service excellence: Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Create a positive experience: Engage with Members in a friendly and helpful manner to contribute to a premium shopping experience.
• Respond to Member needs: Address Member questions or concerns promptly and escalate unresolved issues to a supervisor when necessary.

Consistently Run Great Clubs with Great Standards

• Maintain Club Standards: Consistently Delivering GOLD Standards in your club.
• Contribute to club goals: Perform daily responsibilities with accuracy and consistency to support improvement in key performance areas and help the club meet or exceed targets.

Achieve Financial Performance

• Cost Discipline: Use supplies responsibly and follow scheduling expectations to help the club stay within labor and supply goals.
• Support Performance and Profitability: Complete tasks efficiently and accurately and follow best practices to help drive strong club results.
• Understand the Business: Learn how your role impacts key club metrics and contribute to overall department performance through consistent execution.

Major Tasks, Responsibilities, and Key Accountabilities

• Lead overnight merchandising execution with purpose: Collaborate with the Assistant Club Manager of Merchandising to lead overnight tasks, driving performance through effective communication, clear expectations, and hands-on leadership.
• Support execution of merchandising tasks: Partner closely with the Assistant Club Manager of Merchandising to carry out key overnight merchandising tasks. Assist in coordinating staffing, training, and task execution for forklift operators and merchandising teams, providing support and feedback to ensure efficient and accurate overnight operations.
• Support operational readiness through overnight execution: Execute key overnight merchandising tasks—including display setup, pallet movement, and sales floor resets in collaboration with the Assistant Club Manager of Merchandising to ensure the club is fully prepared for morning operations.
• Maintain merchandise presentation and availability: Ensure all products are properly merchandised with correct signage and are available in the right quantities across the sales floor by the start of business.
• Execute company directives with precision: Follow and implement corporate merchandising plans, resets, and sales initiatives on time and in full, ensuring high standards across all areas of the sales floor.
• Identify opportunities to enhance sales: Recommend improvements to merchandising strategies based on store conditions, member feedback, and performance trends to drive incremental sales.
• Maintain building and equipment readiness: Oversee maintenance and safe operation of overnight equipment and the building, including forklifts, refrigeration, and merchandising tools. Escalate any concerns promptly.
• Model and enforce safe equipment usage: Operate forklifts safely, perform required inspections, and ensure all team members follow safety and sanitation protocols.
• Drive safety and sanitation compliance: Lead and validate steel and pallet safety checks, enforce sanitation procedures, and immediately address safety issues. Promote a clean, organized, and hazard-free environment.
• Ensure proper execution of inventory controls: Oversee daily Hot List completion and verify accurate pallet tag placement for all inventory stored in steel reserves during the overnight shift.
• Promote audit readiness and compliance: Confirm all required documentation and safety processes are completed during the overnight shift to meet internal and external audit expectations.
• Utilize reporting tools to prioritize and validate execution: Leverage tools such as the Hot List, NAFS, price sign reports, productivity dashboards, and other electronic reports to guide team focus, confirm execution, and enhance efficiency.
• Support cross-functional collaboration: Partner closely with other Assistant Night Manager(s), Department Managers, and club leadership to ensure overnight processes align with daytime operations and member expectations.
• Comply with club policies and procedures: Uphold and enforce all company policies, operational guidelines, and safety requirements throughout the overnight shift.
• Perform other duties as assigned: Provide additional support to other departments or initiatives at the discretion of club leadership.
• Maintain regular, predictable, full attendance: Ensure consistent presence on overnight shifts to support execution, team engagement, and leadership coverage.

Qualifications

• Basic computer knowledge (MS Word, MS Excel, Email) required.
• High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.
• Forklift operator required.
• Prior forklift operating and merchandising experience preferred but not required.
• At least 18 years of age.
• Open shift availability required.
• Must maintain all training and required certifications.

Job Conditions

• Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
• Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
• Requires using a pallet jack to pull/push pallets.
• Exposure to temperature extremes and loud noises within perishable areas.
• Potential exposure to cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $20.00.We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.