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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Paid breaks, Rewards platform, 50% off food and soft drinks, Pension, Life assurance, Company sick pay
Posted 14d ago
~35 hrs/week
Responsibilities
You will act as the friendly face of the venue by greeting customers, serving food and drinks, and maintaining a clean and welcoming environment. Additionally, you will support game operations, ensure safety and compliance standards are met, and work collaboratively with the team to provide exceptional guest experiences.
Requirements
A customer-first attitude with strong interpersonal skills and the ability to work in a fast-paced environment is required. Previous experience in hospitality, retail, or leisure is considered helpful but is not essential as full training is provided.
Full job description
At Mecca, we are all about bringing people together for unforgettable experiences, there is a reason we are the number one Bingo brand in the UK!
For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything do - which is why we need exceptional people - we couldn't do it without them.
Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off.
We're passionate delivering exceptional customer experiences- and we are looking for people who are too!
Sound like your kind of place? Let's Play!
Competitive Salary: £12.71 per hour + Amazing Perks!
Hours: Real contracts from 8–35 (no zero‑hour contracts)
Paid breaks
Rewards platform
50% off food & soft drinks (you + 3)
Pension & Life Assurance
Company Sick Pay
Career development opportunities
Uniform provided
Bring the fun, deliver the service.
As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalate issues when needed.
Your Impact:
Guest moments: greet, serve, and support customers so every visit feels special.
Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
Game support: help customers understand how our games work and keep energy high around the venue.
Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
One‑team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning—so service flows smoothly.
You’ll Bring:
Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
Pace & focus in a busy environment; organised with good attention to detail.
Team player energy - clear communication and willingness to learn on shift.
Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
Why join us?
Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication
Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding
Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role
People-Focused Culture: Mecca is all about its people. Our Supportive and nurturing work environment ensures you have the tools you need to thrive
High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential
Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued
Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
#Mecca
Related keywords
Customer ServiceHospitalityBingoFood and BeverageRetailLeisureHealth and SafetyFood HygieneLicensingSafer GamblingTeamworkCustomer ExperienceVenue Operations
Rank is one of the great names in British entertainment. Since 1937, we’ve stayed true to our founding mission – to excite and to entertain.
Today, our brands include Grosvenor Casinos, Mecca Bingo, Enracha, with licensed venues that bring people together for fun and laughter in more than 100 communities. And our digital-only brands bring all that good stuff to our players at home and on the move.
Our long experience brings with it a sense of responsibility. Rather than just reacting to changes in the law, we want to help guide the gaming industry forwards so that everyone can enjoy themselves safely. That’s why we take great care to inform our customers about every aspect of our games.
We also feel a sense of responsibility to the planet. We’re inspiring our people through environmental, social and governance initiatives that will take us to where we want to be as a business. And we include the communities in which we operate in everything we do. That’s where we started and where we belong still – at the heart of the community.
Offices: TOR, Saint Cloud Way, Maidenhead, Berkshire SL6 8BN, GB · Navigation House, South Quay Drive, Sheffield, South Yorkshire S2 5SU, GB · 4C Leisure Island Business Centre, Ocean Village, Gibraltar, Gibraltar GX11 1AA, GI
GamingCasinosBingoOnline & Mobile GamingSports BookEntertainmentLeisureDigitalRetailCustomer Service
How many Customer Service & Support jobs are open in Liverpool, United Kingdom right now?
There are currently 286 open customer service & support positions in Liverpool, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Liverpool, United Kingdom?
Companies currently hiring include Whitbread, Costa Coffee, The Estée Lauder Companies Inc., Anchor Group Services, NEXT PLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Liverpool, United Kingdom?
Yes — 35 of the 286 open customer service & support positions offer remote or hybrid work (8 remote, 27 hybrid).
How do I apply for Customer Service & Support jobs in Liverpool, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.