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Full-time
high school
Posted 6d ago
~40 hrs/week
Responsibilities
The Player's Club Representative is responsible for enrolling guests in the loyalty program and educating them on casino promotions. They must provide exceptional customer service while maintaining a professional environment on the casino floor.
Requirements
Candidates must have 1 to 6 months of related experience and a high school diploma or GED. The role requires the ability to work flexible shifts, including weekends and holidays, and proficiency in player tracking systems.
Full job description
Golden Gate Hotel & Casino
Job Title: Representative
Department: Player's Club
JOB SUMMARY:
Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service.
ESSENTIAL JOB FUNCTIONS:
Responsible for practicing, supporting and promoting the Company Service Standards at all times.
Ability to communicate with Guests in a professional manner.
Answers Guest questions in a manner that reflects an understanding of the department and property in general
Be able to work independently and perform essential functions without direct supervision.
Must be proficient in the use of player tracking systems.
Evaluate and qualify guests for participation with casino floor promotions.
Enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor.
QUALIFICATIONS:
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
Must have 1 to 6 months of related experience
Must be able to work any day of the week and any shift to include weekends and holidays
Must be able to establish and maintain effective working relationship with Team Members and Guests
Must be at least 21 years of age
EDUCATION and/or EXPERIENCE:
High school diploma or GED
Some retail or guest service experience preferred
Ability to read and speak English
PHYSICAL, MENTAL AND WORK ENVIRONMENT:
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
Work can be in an area which may be unusually hot, cold, noisy and may contain second hand smoke
Performance of job duties will require standing, walking, lifting, bending, reaching, pushing, pulling and grasping.
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Related keywords
Player Loyalty ClubCasinoCustomer ServicePlayer Tracking SystemsPromotionsHospitalityGaming Control BoardGuest RelationsRetailCommunication
Our philosophy is to inspire our clients and employees by relentlessly delivering successful events.
Circa will change how you feel about planning world class event of any size.
Our full hospitality and infrastructure management services combined with a highly specialized teams will deliver only the best quality events to our clients.
We are the front runners in event infrastructure innovation with team experience spanning over 120 years, there is no other company in South Africa that offers these products and services under one umbrella.
Company details
Website
http://www.circa.co.za
Headquarters
Linbro Park, Gauteng
Year founded
2001
Company type
Privately Held
Company size
51-200 employees
Specialties
EVENT MANAGEMENT
We provide full-time event management services with expert skills in event creations, sporting dinners, hospitality activations, product launches, exhibitions, conferences, stadium events offer our clients customized services based on their specific needs,
CONFERENCE AND BANQUETING Our service are aligned to the event offerings and include …. Venue sourcing, appropriate to your conference and banqueting requirements from boutique hotels to convention centres or , HOSPITALITY MANAGEMENT We are the number 1 choice in premium hospitality in South Africa. We build hospitality packages with event related services around sport and entertainment events to offer clients the opportunity to invest in “priceless” experiences , and
INFRASTRUCTURE & FURNITURE -We own a marquee inventory that spans more than 54 000sqm operating throughout South Africa delivering and constructing infrastructure with on site representation by Senior Staff.
Offices: 39 Galaxy Avenue, Linbro Business Park, Gauteng 2090, ZA
Hospitality ManagementEvent ManagementConferencing and BanquetingFurniture Rentalsand Marquee RentalHospitalityRentalEventsEvent Management
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