Customer Service & Support Jobs in Katowice, Poland (Now Hiring) — 132 open — Page 6

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

We are seeking a Second Line Infrastracture Engineer to support enterprise IT environments. The role involves managing service tickets, performing both planned and unplanned operational tasks, and ensuring system stability across Linux, Windows and AIX platforms. The position also requires active participation in continuous improvement initiatives and close collaboration with other technical teams. Our client is based in France, which is why French language is essential for effective daily communication. As a local team, we work from our office in Katowice, where we regulary meet and collaborate.

Your tasks

• Provide second-line systems support
• Manage and resolve tickets related to incidents, service requests, changes, problems, and patching activities
• Perform scheduled operational tasks as well as ad hoc technical interventions
• Participate in the implementation of system and process improvements
• Cooperate with internal IT teams to maintain service quality and availability

Your profile

• Fluent verbal and written communication skills in French
• Strong knowledge of Linux, Windows and AIX systems
• Experience with enterprise scheduling tools (e.g. Control-M, IBM Workload Scheduler)
• Hands-on administration of Windows Server (VMware & physical servers)
• System maintenance, patching (WSUS), and troubleshooting skills
• Ability to analyze logs, monitor system health, and tune performance
• Automation and scripting skills (PowerShell, Bash)
• Solid understanding of LVM, filesystems, disk management, and NAS
• Experience resolving system, filesystem, service, and VM performance issues
• Willingness to work in a rotating shift pattern between 6:00 AM and 8:00 PM and participate in an on-call support rotation when needed

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.