Customer Service & Support Jobs in Katowice, Poland (Now Hiring) — 132 open — Page 5

Risk Management Support Analyst with French

Location: Katowice - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

A unique opportunity to become an in-house consultant as part of a team that will operate under the one-stop-shop model supporting internal clients in a full range of Risk Management related topics. An opportunity to assume an integral role in a transcendent team with great potential for growth.

The opportunity

This role offers a unique opportunity to contribute directly to the safety and security of international business travelers. As a Travel Risk Management Specialist, you will play a key role in assessing and mitigating travel-related risks, particularly for destinations classified as high-risk countries. You will work closely with travelers, security providers, and travel management partners to ensure informed travel decisions and compliance with the firm's travel security requirements.

The environment is dynamic and fast-paced, requiring excellent communication skills, sound judgment, and the ability to balance multiple priorities while delivering exceptional support to internal stakeholders. If you are passionate about travel security, risk management, and helping people stay safe while traveling, this role may be the perfect fit for you.

Your key responsibilities

• Communicate with travelers via email and Microsoft Teams to collect and verify information required for travel risk assessments.
• Review travel requests to high-risk destinations and evaluate potential security concerns.
• Collaborate with International SOS (ISOS) to identify, assess, and monitor travel-related risks and threats.
• Liaise with American Express (Amex) regarding travel approvals, escalations, and decisions related to high-risk travel requests.
• Ensure all travel risk assessments are completed accurately and within agreed timelines.
• Provide guidance and support to travelers regarding travel security requirements and risk mitigation measures.
• Escalate complex or urgent cases to the appropriate stakeholders when necessary.
• Maintain accurate documentation and records of travel risk assessments and approvals.
• Stay up to date with global security developments, travel advisories, and internal travel security policies.
• Build and maintain strong working relationships with internal stakeholders, security partners, and external vendors.

Skills and attributes for success

Professional approach with excellent interpersonal and communication skills. Strong analytical mindset and attention to detail. Ability to work effectively under pressure while managing multiple priorities. Sound judgment and decision-making skills when assessing risk-related situations. Proactive attitude, accountability, and a commitment to delivering high-quality service. Ability to work collaboratively with international teams and stakeholders at all levels of the organization.

To qualify for the role, you must have

• Fluent French (C1) – written and spoken.
• Very good English (minimum B2).
• Strong communication and stakeholder management skills.
• Analytical thinking and problem-solving abilities.
• Ability to handle sensitive and confidential information with discretion.
• Good working knowledge of MS Office applications (Excel, Word, Outlook, Teams, PowerPoint).
• Ability to work independently while managing competing priorities.

Ideally, you'll also have

• Experience in risk management, compliance, security, or a related field.
• Knowledge of travel security concepts and international travel risk management processes.
• Experience working with travel management providers, security vendors, or global mobility programs.
• Customer service or stakeholder support experience in an international environment.

What we look for

We're interested in hiring a highly motivated professional who is passionate about travel security and risk management. The ideal candidate is service-oriented, detail-focused, and comfortable working in a multinational environment. You should be able to build trust with travelers, confidently communicate with various stakeholders, and exercise sound judgment when evaluating travel-related risks. A proactive mindset, strong ownership, and a commitment to helping people travel safely are essential for success in this role.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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