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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
associate degree
Medical plan options, Vision plan, Dental plan, Wellness rewards program, Health savings account, Deferred compensation 457(b) account
Posted 2d ago
Apply by Sep 25
~40 hrs/week
Responsibilities
This role provides administrative and evaluative support to ensure the efficient credentialing of professional and health-related workforces. Responsibilities include analyzing complex application data, managing high-volume license portfolios, and providing guidance to the public and agency personnel.
Requirements
Candidates should possess specialized knowledge of program regulations and experience in analyzing customer inquiries or issues. An associate degree or at least two years of relevant state experience is preferred.
Full job description
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Professional Licensing Agency:
The Indiana Professional Licensing Agency is seeking an individual to help protect the health and safety of the citizens of Indiana by providing quality, efficient service to all professional licensees, applicants, and the public. The fundamental purpose of this position is to provide administrative support to the board director, the licensing board/commissions, and to directly supervise the customer service representatives’ projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.
Role Overview:
The Licensing Analyst/Business Admin role delivers essential administrative and evaluative support to ensure the efficient credentialing of Indiana’s professional and health related workforce. The purpose of the Licensing Analyst is to provide licensing services to Indiana’s workforce by processing licensure applications in a swift and accurate manner. Acting as a critical link for the State Boards in the licensure group, this role analyzes complex application data, legal clearances, and multi-state compact regulations to uphold safety standards across the state. This position will support one of several licensure groups with the Indiana Professional Licensing Agency (PLA), managing a high-volume portfolio licenses to ensure a steady, qualified pipeline of professionals.
Salary Statement:
The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
Resolve moderately complex issues related to one or more agency program areas.
Provide guidance and delivers program assistance to businesses, agencies and individuals obtaining varying services.
Evaluate the customers’ needs and determines the feasibility of requests and what restrictions may exist.
Contact businesses, individuals, and other local, state, or federal agencies to confirm or collect information and/or to respond to requests for information.
Interpret and applies agency or state policies, regulations, and procedures related to program to ensure accuracy, completeness, and conformance to program requirements.
Issue the proper documentation, registrations, permits, licenses, or other operating authorizations.
Investigate, research, analyze, and presents policies, processes, legislation, regulations, and rulings related to the program for resolution of more complex issues.
Provide guidance, training, and serves as a program resource to staff, other agency personnel, public and private business partners, and the general public.
May be required to prepare and provide testimony as a witness during administrative hearings related to an agency program .
May analyze licensing information submitted by the public to determine whether a license may be granted, denied, or if additional information is neeed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
Individuals in this role should minimally be able to articulate or demonstrate the following:
Specialized knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications.
Extensive knowledge of agency policies, procedures, and guidelines.
Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
Ability to understand basic to intermediate accounting principles, methods, practices, and procedures.
Ability to establish and maintain effective relationships with various governmental agencies and the general public.
Ability to research, investigate and analyze specific topics related to the program.
Effectively communicate both orally and in writing.
Ability to maintain the strictest confidentiality.
Proficiency in Windows software products.
A degree is not required. However, an Associates’ level degree (or above) or minimum 2 years relevant State experience applying the outlined knowledge, skills, and abilities in a similar role is preferred.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
Inns & Lodges located in Indiana State Parks #ServiceStateParkStyle #MemoriesMadeNaturally #GreatPeopleGreatPlaces
Industry
Hospitality
Company size
201-500 employees
Founded
1916
Headquarters
Indianapolis, Indiana
LinkedIn followers
208
The Indiana State Park Inns operates Inns/Lodges located in Indiana State Parks. We have approximately 550 employees with 7 locations. We are growing and will be adding another Inn soon - plans and a construction company are being finalized. We are open year round 365 24/7 with hotels and restaurants. We offer competitive wages, a comphrensive benefits package, send staff to training, and work to pair managers up so they have a mentor. Who wouldn't want to work in a State Park - we have some of the most beautiful views in Indiana.
Offices: 402 W Washington St., IGCS Rm W298, Indianapolis, Indiana 46204, US
How many Customer Service & Support jobs are open in Indianapolis, IN right now?
There are currently 4,128 open customer service & support positions in Indianapolis, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indianapolis, IN?
Companies currently hiring include Kroger, Lowe's Companies, Inc., CVS Health, AutoZone, Indiana University Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indianapolis, IN?
Yes — 401 of the 4128 open customer service & support positions offer remote or hybrid work (189 remote, 212 hybrid).
How do I apply for Customer Service & Support jobs in Indianapolis, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.