Job Description The role of Business Application Engineer is to be responsible for IT Applications Support activities. Providing advanced technical support for business-critical applications, ensuring that all incidents …
Skills: Microsoft Dynamics 365, Power Platform, FinOps, Customer Engagement, ITIL
Pharmacy Tech II-Float - Kelsey Seybold Clinic Main Campus
Houston, Texas, United States · On-site
$18/hr–$32/hr
Mid level$7.6B raised
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Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
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Pay Range: $13.00 to $15.00 per hour A continuación, se proporciona la descripción del puesto en español Job Summary As a Pricer at RWB Thrift, you play a pivotal role in setting prices for merchandi…
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Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
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General Manager in Training (06787) - 5805 Lyons Avenue
Houston, Texas, United States · On-site
Mid level$1.3B raised
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Skills: Judgment, Mathematics, Multitasking, Inventory Control, Cash Control
Company Description MAC Pizza is the largest Domino’s franchise in Texas with stores in and around central and southeast Texas. MAC Pizza has created an extensive family of people passionate about pizza and we take PRIDE…
Skills: Customer Service, Professionalism, Communication, Computer Systems
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Skills: Customer Service, Order Processing, Cash Handling, Basic Mathematics, Verbal Communication
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Customer Service Rep(08048) - 3607 Old Spanish Trail
Houston, Texas, United States · On-site
Entry level$1.3B raised
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Skills: Customer Service, Order Processing, Cash Handling, Basic Mathematics, Verbal Communication
Company Description MAC Pizza is the largest Domino’s franchise in Texas with stores in and around central and southeast Texas. MAC Pizza has created an extensive family of people passionate about pizza and we take PRIDE…
Skills: Customer Service, Professionalism, Communication, Computer Systems
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Full-time
professional certificate
Posted 27d ago
~40 hrs/week
Responsibilities
The role is responsible for providing advanced technical support for business-critical applications and resolving escalated incidents. It involves acting as a liaison between technical teams and business users to maintain high system performance and availability.
Requirements
Candidates must have expertise in Microsoft Dynamics 365, Power Platform, FinOps, and CE, along with a strong understanding of ITIL frameworks. Proven experience in a business application role within a medium to large organization is required.
Full job description
Job Description
The role of Business Application Engineer is to be responsible for IT Applications Support activities. Providing advanced technical support for business-critical applications, ensuring that all incidents that have been escalated from the Service Desk Support teams, or have been raised directly into the IT Application Support queue are resolved promptly. This role acts as a key liaison between the technical teams and the business users, analysing complex issues, applying deep application knowledge and working with development and infrastructure teams, where needed, to maintain high system availability and performance. This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices.
Responsibilities:
Respond promptly to incidents related to Applications reported through the Service Desk or monitoring systems.
Diagnose, troubleshoot, and resolve application issues, following agreed procedures.
Escalate complex or unresolved incidents to appropriate teams or third-party vendor(s) adhering to agreed service level agreements (SLAs).
Implement and manage application updates, ensuring security updates are applied promptly to mitigate vulnerabilities.
Communicate effectively with end users, providing clear instructions and guidance on the use applications services.
Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures.
Conduct regular reviews of operational checks such as batch jobs to ensure they are operational.
In addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required. You may also be required to perform Service Desk duties on occasion.
Assist in conducting root cause analysis and managing problems to prevent recurring issues.
Qualifications
Essential
Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform.
Expertise in FinOps and CE for D365
Proven experience in Business Application role preferably in a medium to large organisation.
Good overall understanding of ITIL framework and ITSM best practices.
Good analytical and problem-solving skills.
Good understanding of priorities versus business impact and Incident resolution within required set of SLAs.
Documentation skills for creation of Runbook / Knowledge Articles, including the ability to produce from scratch.
Problem management
Desirable
Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform.
ITIL certification (Foundation level or above)
Work with diverse technology stacks, including bridging the gap between legacy systems and modern platforms.
Required Competencies:
Very organised with good planning and coordination skills.
Ability to interact and communicate well at all levels.
Inquisitive mindset, not happy to accept the ‘status quo’.
Ability to multi-task and remain calm under pressure.
Collaborative team player who continually strives for improvement.
#Li-Hybrid
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
Department: Information Technology
Related keywords
Microsoft Dynamics 365Power PlatformFinOpsCEITILITSMSLAProblem ManagementIncident ManagementRoot Cause AnalysisRunbookKnowledge ArticlesBusiness ApplicationsApplication SupportService DeskTechnical Support
Rotork is a FTSE-250 global leader in mission-critical flow control and instrumentation solutions, trusted by the world’s most essential industries - including oil & gas, water & wastewater, power generation, chemical processing, and industrial manufacturing.
With over 3,500 skilled employees, 18 strategically located assembly facilities, and a presence in more than 170 countries, Rotork delivers precision -engineered products and expert support wherever our customers operate. From our headquarters in Bath, UK, we coordinate a global network that ensures fast, reliable access to our solutions and services - no matter the location.
Our technologies help customers control and monitor the flow of liquids, gases, and other materials in the most demanding environments. But we don’t stop at delivery. We support our products for life - with comprehensive maintenance, repair, and upgrade services designed to maximise performance, safety, and sustainability across the entire lifecycle of a plant.
At Rotork, we’re driven by innovation, backed by decades of engineering excellence, and committed to helping industries operate more efficiently and responsibly. Whether enabling cleaner energy, safer water systems, or smarter industrial processes, our mission remains the same:
Rotork – Keeping the World Flowing for Future Generations.
Offices: Brassmill Lane, Bath, England BA1 3JQ, GB · North Kingstown, US · Ontario, CA · Shanghai, CN · Chennai, IN
ChemicalMachinery ManufacturingElectronicsService IndustryOil and GasAutomotiveIndustrialManufacturing
How many Customer Service & Support jobs are open in Houston, TX right now?
There are currently 6,846 open customer service & support positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Houston, TX?
Companies currently hiring include Domino's, AutoZone, Starbucks, Allied Universal, Dollar Tree Stores, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Houston, TX?
Yes — 450 of the 6846 open customer service & support positions offer remote or hybrid work (214 remote, 236 hybrid).
How do I apply for Customer Service & Support jobs in Houston, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.