Customer Service & Support Jobs in Heredia, Costa Rica (Now Hiring) — 80 open — Page 4

At Amazon Advertising, we operate at the intersection of advertising and eCommerce to offer advertisers a rich array of media solutions across Amazon’s mobile and desktop websites, proprietary devices and placements including Alexa and Fire TV, Prime Video Ads, Live Sports Sponsorships, and Amazon's programmatic Demand Side Platform (DSP). We are seeking a highly motivated Campaign Manager who is passionate about actively contributing to our continued customer satisfaction through executing end-to-end (E2E) campaign operations and working strategically with partner teams to optimize the advertiser campaign experience while also protecting Amazon's end customer experience.

Key job responsibilities
Drive execution of complex advertising campaigns across Amazon's properties, through cross-functional partnership (Design, Campaign & Creative Management, Sales, Account Management, Ad Operations, Ad Policy) while maintaining customer obsession and high quality standards.
Manage the end-to-end campaign lifecycle, including advertiser education, Insertion Order processing, campaign set-up, trafficking, and troubleshooting, while ensuring lead time compliance and timely stakeholder updates.
Oversee 1P and 3P creative assets and pixel trafficking, facilitating the design process with Amazon-built creative and ensuring functionality through thorough testing and compliance.
Execute comprehensive campaign audits and quality assurance processes, including go-live workflows, screenshot verification, and user experience validation, while managing the troubleshooting of technical issues throughout the campaign lifecycle.
Manage the full billing and reconciliation process for advertising campaigns, ensuring accurate and timely invoicing to clients, while maintaining compliance with information security protocols and Amazon advertising policies.
May manage designated client relationships, provide strategic support and identify process/product gaps to contribute to continuous improvement initiatives

A day in the life
Campaign Managers execute end-to-end campaign operations across Amazon's advertising platforms with precision and customer focus. In this role, you will partner closely with cross-functional teams to ensure seamless campaign launches while maintaining high quality standards. You will drive innovation in campaign execution through developing and managing workflow improvement projects with cross-functional stakeholders to improve efficiency. Your day involves managing complex advertising campaigns, conducting thorough quality assurance, and troubleshooting technical issues. You'll be responsible for accurate campaign setup, billing management, and reconciliation while serving as a point of contact for select advertisers. Campaign Managers maintain strong attention to detail in creative asset management, ensuring compliance with platform specifications and security protocols, while consistently delivering results that drive advertiser success. The role requires strong communication skills, effective problem-solving, and the ability to manage campaign blockers autonomously while maintaining appropriate stakeholder communication and escalation paths.

About the team
Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. Our ad solutions—including sponsored, display, video, audio, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journey. With a range of flexible pricing and buying models, including managed services and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. We start with the customer and work backwards in everything we do, including advertising. Basic Qualifications: - 3+ years of digital advertising and client facing roles experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers Preferred Qualifications: - 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.