Customer Service & Support Jobs in Heredia, Costa Rica (Now Hiring) — 100 open — Page 4

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a HomeCare Billing Verification Specialist, you play a pivotal role in our department’s success and the overall success of the company. Your role includes research, analysis and resolution of high volume, complex customer accounts receivable, order entry exceptions and disputes involving contractual agreements and non-standard billing agreements with hospitals, group purchasing organizations, nursing homes and miscellaneous medical service providers requiring durable medical equipment and associated peripheral medical.

As a HomeCare Billing Verification Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

How you will make an impact

• Reviewing, analyzing, and reconciling initial Accounts Receivable and Order Entry exceptions to ensure accurate invoicing and prompt payment within SOLVENTUM business practice and time-sensitive guidelines.
• Performing extended resolution activities on more complex exceptions and discrepancies, engaging with various departments such as Finance, National Contact Center, Contracts Area, and Solventum field staff to gather necessary transaction details and advance the resolution process.
• Facilitating high-volume, professional-level communications with a broad spectrum of internal and external contacts, ensuring compliance with federal credit guidelines and Sarbanes-Oxley regulatory requirements.
• Researching and verifying specific transactional information, including contractual stipulations, service dates, initial order entry information, purchase order details, and contract information like price breaks and volume commitment levels.
• Practicing continual autonomous decision-making based on your understanding of various contractual pricing structures, ensuring purchasing activities comply with stated guidelines and recognizing dynamic and goodwill pricing structures.

Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High school diploma/GED or higher (completed and verified prior to start) from an accredited institution AND +2 years' of medical billing experience working with insurance carriers.

AND

In addition to the above requirements, the following are also required:

• Demonstrated experience maintaining data integrity by verifying effective data entry information to prevent reprocessing errors.
• Strong customer service background

Additional qualifications that could help you succeed even further in this role include:

• 1-2 years of experience within the Solventum Advantage Center
• Skills include: Strong problem-solving skills, ability to work both independently and as part of a team, excellent written and verbal skills, ability to maintain confidentiality and exercise sound business judgment.

Work location:

• Hybrid (Job Duties allow for some remote work but require travel to Asuncion at least 2 days per week)

Travel: No

Relocation Assistance: NA

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.